From:
Sent:
Subject:
Attachments:

Wednesday, June 15, 2016 5:59 PM
Warranty Enhancement ZLF - Certain 2011 and 2012 CT 200h Vehicles - Extension
of Warranty Coverage for Sticking Exhaust Gas Recirculation (EGR) Valve
ZLF Area Letter Final 6-16-2016.pdf; Warranty Enhancement ZLF Dealer
Communication 6-16-2016.pdf

As part of our continual efforts to ensure the best in customer satisfaction, Lexus is
announcing a Warranty Enhancement Program to extend warranty coverage for a
sticking EGR Valve on certain 2011 and 2012 CT 200h vehicles.
In these vehicles, Lexus has received some reports of a rough idle and/or rattle noise
from the transaxle at cold start due to a sticking Exhaust Gas Recirculation (EGR)
Valve. If this occurs, the vehicle may illuminate the check engine light and set
diagnostic trouble code (DTC) P0401.
Although the EGR Valve is covered by Lexus’ New Vehicle Limited Warranty for 4
years or 50,000 miles (whichever comes first), we at Lexus care about the customers’
ownership experience. Lexus is now extending the warranty coverage for repairs
related to the EGR Valve to address the condition described above.
Note: For California-certified vehicles sold, registered, and normally operated in
Arizona (12MY only), California, Connecticut, Maine, Maryland, Massachusetts, New
Jersey, New Mexico (11MY only), Oregon, Pennsylvania, Rhode Island, Vermont, and
Washington the Lexus New Vehicle Limited Warranty coverage is 7 years from the date
of first use, or 70,000 miles (whichever occurs first).
Dealer and Owner Notification Mailing Date
Dealers will be notified via e-mail the evening of June 16, 2016.
The owner notification will commence in late June, 2016. The owner notification letter
will be mailed over a one month period. We have attached a sample owner letter for your
reference.
Warranty Enhancement Program Details
This Warranty Enhancement Program provides a Primary and Secondary coverage
extension to the vehicle’s “New Vehicle Limited Warranty” for a rough idle and/or rattle
noise from the transaxle at cold start due to a sticking
Exhaust Gas Recirculation (EGR) Valve.. If the condition is verified, the vehicle will be
repaired in accordance with the applicable Technical Service Bulletin under the terms of
this Warranty Enhancement Program.
1

 The Primary Coverage offers warranty enhancement until March 31, 2017 with no
mileage limitation.
 After the Primary Coverage period ends, the Secondary Coverage is applicable for 10
years from the date of first use or 150,000 miles, whichever occurs first.
This coverage is for warranty work performed at an authorized Lexus dealer only. It is
subject to the same terms and conditions set forth in the New Vehicle Limited Warranty
Section of the Owner’s Warranty Information booklet.
For example, damage from abuse, an accident, theft and/or vandalism is not covered by the
New Vehicle Limited Warranty or this warranty enhancement.
Number and Identification of Covered Vehicles
There are approximately 28,600 vehicles covered by this Warranty Enhancement Program.
Please refer to Warranty Policy Bulletin (Bulletin No. POL16-02) for identification of
vehicles covered by this
Warranty Extension.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In
this regard, all media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota
Corporate Communications. (Please do not provide this number to customers. Please provide
this contact to only media associates.)
Please reference the attached Dealer Letter for additional details.
Please review this entire package with your Service and Parts staff to familiarize them with
the proper step-by-step procedures required to implement this Warranty Enhancement.
Thank you for your cooperation.

Lexus
19001 S. Western Ave.
Torrance, CA 90501

2