What should you do?

SA

Please apply the sticker above to your Owner’s Warranty Information Booklet for future reference.
If you have not experienced the condition described above, there is no action necessary at this time.
If you have experienced this condition, please contact any authorized Toyota dealer and make arrangements for
diagnosis and, if applicable, repair.
If you would like to update your vehicle ownership or contact information, please go to
www.Toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.

If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement consideration:
Toyota Motor Sales, USA, Inc.
Toyota Customer Experience WC10
19001 South Western Avenue
Torrance, CA 90509

Please refer to the attached Reimbursement Checklist for required documentation details.
We have sent this notice in the interest of your continued satisfaction with our products.
Sincerely,
Toyota Motor Sales, U.S.A., Inc.

Warranty Enhancement Program
Frequently Asked Questions

ZF3

Is this a recall?
No. This is not a recall. At Toyota, we are dedicated to providing vehicles of outstanding quality and value.
As part of our continual efforts to help ensure customer satisfaction, Toyota is advising you of this
Enhancement to the Warranty Coverage.

Q2:
A2:

If my vehicle does not have this condition, do I need to make an appointment with my dealership?
No, you do not need to take your vehicle to a dealership unless your vehicle is exhibiting the conditions
described in this letter. If you have not experienced this condition, please apply the sticker to your
Owner’s Warranty Information booklet for future reference.

Q3:
A3

Is the Warranty Enhancement Program coverage transferable if I sell my vehicle?
Yes, this Warranty Enhancement coverage is fully transferrable to subsequent vehicle owners for the
condition and terms specified in the notification letter.

Q4:
A4:

What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and make arrangements for
diagnosis and, if applicable, repair.

A4a:

What if the dealer performs diagnosis and determines that my vehicle is not covered by this
Warranty Enhancement Program?
The check engine light and stored DTC can be triggered due to conditions detected not related to
the EGR Valve. These additional conditions may require diagnosis or repairs not specifically
covered by this Warranty Enhancement. Please be aware that, if the condition does not relate to the
DTCs or warning lights, vehicle owners may be responsible for the initial diagnostic fees and any
other repairs they decide to have performed. Any authorized Toyota Dealership can determine if a
condition is covered by this Warranty Enhancement.

M

Q4a:

PL

E

Q1:
A1:

How long will the repair take?
If the condition is present on your vehicle, the repair will take approximately 3 hours. However, depending
upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of
time.

Q6:
A6:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Assistance Center at
1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific
Time

SA

Q5:
A5:

□

Repair Order or Invoice
• Must include the following information

E

Warranty Enhancement
Reimbursement Checklist

- Mileage on the date that the repair order was created

- Itemized breakdown of labor charges for each repair performed
- Detailed diagnosis statement
Proof-of-Payment
• Only the Following Items are Valid Proof-of Payment

PL

□

- Copy of a cancelled check

- Copy of a Signed Credit Card Receipt
- Copy of a Credit Card Statement

M

□

- (If Paid By Cash) Letter from Repair Facility, on company letterhead, signed by the manager,
verifying the amount paid by cash
Proof-of-Ownership
• Only the following items are Valid Proof-of-Ownership
- Copy of the Bill of Sale

- Copy of the Title
Name, Address and Phone Number printed on all documents
Detailed diagnosis statement must answer the following three questions:
1. Why was the vehicle brought into the repair facility?

SA

□

2. What was the repair facility’s diagnosis?
3. What did the repair facility do to correct the concern?

WARRANTY ENHANCEMENT NOTIFICATION – ZF3
Re:
Dear Toyota Owner:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts to help
ensure customer satisfaction, Toyota would like to advise you of an enhancement to portions of your Toyota New Vehicle
Limited Warranty. Toyota has received some reports of a rough idle and/or rattle noise from the transaxle at cold start due
to a sticking Exhaust Gas Recirculation (EGR) Valve. If this occurs, the vehicle may illuminate the check engine light and
set diagnostic trouble code (DTC) P0401.
While the majority of vehicles will not experience this condition, we are offering the following New Vehicle Warranty
Extension:
Warranty Enhancement Program Details

Peel and Stick
Label onto the
Owner’s Warranty
Information Booklet

PL

•

E

This Warranty Enhancement Program provides an extension to the vehicle’s
“New Vehicle Limited Warranty” for a rough idle and/or rattle noise from the
transaxle at cold start due to a sticking Exhaust Gas Recirculation (EGR) Valve. If
this occurs, the vehicle may illuminate the check engine light and set diagnostic
trouble code (DTC) P0401. If the condition is verified, the vehicle will be repaired
in accordance with the applicable Technical Service Bulletin (TSB) under the
terms of this Warranty Enhancement Program.
This program offers warranty enhancement until March 31, 2017 with no
mileage limitation.

This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to the same
terms and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty
Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not covered
by the New Vehicle Limited Warranty or this warranty enhancement.

VIN #:_________________________

* Please see your Toyota dealer for additional details

Date of First Use:__________________________

M

What should you do?

Please apply the sticker above to your Owner’s Warranty Information Booklet for future reference.
If you have not experienced the condition described above, there is no action necessary at this time.
If you have experienced this condition, please contact any authorized Toyota dealer and make arrangements for
diagnosis and, if applicable, repair.

SA

If you would like to update your vehicle ownership or contact information, please go to
www.Toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.

If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement consideration:
Toyota Motor Sales, USA, Inc.
Toyota Customer Experience WC10
19001 South Western Avenue
Torrance, CA 90509

Please refer to the attached Reimbursement Checklist for required documentation details.

We have sent this notice in the interest of your continued satisfaction with our products.
Sincerely,
Toyota Motor Sales, U.S.A., Inc.

Warranty Enhancement Program
Frequently Asked Questions

ZF3

Is this a recall?
No. This is not a recall. At Toyota, we are dedicated to providing vehicles of outstanding quality and value.
As part of our continual efforts to help ensure customer satisfaction, Toyota is advising you of this
Enhancement to the Warranty Coverage.

Q2:
A2:

If my vehicle does not have this condition, do I need to make an appointment with my dealership?
No, you do not need to take your vehicle to a dealership unless your vehicle is exhibiting the conditions
described in this letter. If you have not experienced this condition, please apply the sticker to your
Owner’s Warranty Information booklet for future reference.

Q3:
A3

Is the Warranty Enhancement Program coverage transferable if I sell my vehicle?
Yes, this Warranty Enhancement coverage is fully transferrable to subsequent vehicle owners for the
condition and terms specified in the notification letter.

Q4:
A4:

What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and make arrangements for
diagnosis and, if applicable, repair.

A4a:

What if the dealer performs diagnosis and determines that my vehicle is not covered by this
Warranty Enhancement Program?
The check engine light and stored DTC can be triggered due to conditions detected not related to
the EGR Valve. These additional conditions may require diagnosis or repairs not specifically
covered by this Warranty Enhancement. Please be aware that, if the condition does not relate to the
DTCs or warning lights, vehicle owners may be responsible for the initial diagnostic fees and any
other repairs they decide to have performed. Any authorized Toyota Dealership can determine if a
condition is covered by this Warranty Enhancement.

PL

Q4a:

E

Q1:
A1:

How long will the repair take?
If the condition is present on your vehicle, the repair will take approximately 3 hours. However, depending
upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of
time.

Q6:
A6:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Assistance Center at
1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific
Time

SA

M

Q5:
A5:

Warranty Enhancement
Reimbursement Checklist
□

Repair Order or Invoice
• Must include the following information
- Mileage on the date that the repair order was created

□

- Detailed diagnosis statement
Proof-of-Payment
• Only the Following Items are Valid Proof-of Payment
- Copy of a cancelled check

PL

- Copy of a Signed Credit Card Receipt

E

- Itemized breakdown of labor charges for each repair performed

- Copy of a Credit Card Statement
□

- (If Paid By Cash) Letter from Repair Facility, on company letterhead, signed by the manager,
verifying the amount paid by cash
Proof-of-Ownership
• Only the following items are Valid Proof-of-Ownership
- Copy of the Bill of Sale

M

- Copy of the Title
Name, Address and Phone Number printed on all documents

Detailed diagnosis statement must answer the following three questions:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility’s diagnosis?
3. What did the repair facility do to correct the concern?

SA

□