T-SB-0059-16

June 6, 2016

Power Back Door Inoperative
Service
Category

Vehicle Exterior

Section

Door/Hatch

Market USA

Applicability
YEAR(S)

MODEL(S)

ADDITIONAL INFORMATION

2016

RAV4, RAV4 HV

VDS(s): DFREV, DJREV, JFREV, NFREV,
RFREV, RJREV, WFREV, YFREV

Introduction

Some 2016 model year RAV4 and RAV4 HV vehicles may exhibit a condition in which the
Power Back Door (PBD) is inoperative in the opening and closing directions with Diagnostic
Trouble Code (DTC) B2220 present, or inoperative in the closing direction only with DTCs
B2226 and B2227 present. Follow the Repair Procedure in this bulletin to address
this condition.
Production Change Information

This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL

PLANT

DRIVETRAIN

PRODUCTION CHANGE EFFECTIVE VIN

2T3RFREV#GW467684
AWD

2T3JFREV#GW467684
2T3DFREV#GW467684

TMMC
2T3WFREV#GW267736
2WD

2T3NFREV#GW267736
2T3YFREV#GW267736

RAV4
JTMRFREV#GJ077790
AWD

JTMJFREV#GJ077790
JTMDFREV#GJ077790

Takaoka
JTMWFREV#GJ081767
2WD

JTMNFREV#GJ081767
JTMYFREV#GJ081767

© 2016 Toyota Motor Sales, USA

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June 6, 2016

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Power Back Door Inoperative
Production Change Information (Continued)

This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL

PLANT

DRIVETRAIN

PRODUCTION CHANGE EFFECTIVE VIN

JTMRFREV#GD189691
AWD

JTMJFREV#GD189691
JTMDFREV#GD189691

RAV4
JTMWFREV#GD086817
Shokki
2WD

JTMNFREV#GD086817
JTMYFREV#GD086817
JTMRJREV#GD25278

RAV4 HV

AWD
JTMDJREV#GD25278

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

EL1615

R & R Computer, Mutiplex Network Door

0.5

89222-0R020
89222-42040

9A

71

APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.

Parts Information
PART NUMBER
PART NAME

QTY

89222-0R021

Computer, Multiplex Network Door

1

89222-42041

Computer, Multiplex Network Door

1

PREVIOUS

NEW

89222-0R020
89222-42040
NOTE

P/N 89222-42041 substitutes to P/N 89222-0R021.

© 2016 Toyota Motor Sales, USA

T-SB-0059-16

June 6, 2016

Page 3 of 5

Power Back Door Inoperative
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)

PART NUMBER

QTY

Plastic Pry Tool Kit*

00002-06020-01

1

NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
REQUIRED EQUIPMENT

SUPPLIER

Techstream 2.0*
Techstream Lite

PART NUMBER

QTY

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01
TSLP2DLR01

* Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 11.10.034 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

Repair Procedure

1. Before proceeding with diagnosis, check the following:
A. Confirm the PBD system is turned ON in the combination meter menu.
B. Set the power back door opening adjustment to position 5 (maximum opening position).
Refer to the Technical Information System (TIS), applicable model and model year
Repair Manual:
 2016 RAV4:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System:
Customize Parameters”
 2016 RAV4 HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System:
Customize Parameters”
C. Confirm hatch alignment and adjust or repair if necessary.
Refer to TIS, applicable model and model year Repair Manual:
 2016 RAV4:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Back Door: Adjustment”
 2016 RAV4 HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Back Door: Adjustment”
© 2016 Toyota Motor Sales, USA

1

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June 6, 2016

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Power Back Door Inoperative
Repair Procedure (Continued)

D. Confirm touch sensors are undamaged and operating normally
2. Attempt to operate the PBD.
A. If the PBD is inoperative in both the opening and closing directions, check for the
following conditions:
 DTC B2220 is present.
 In the opening direction, there is a single long (3 second) beep and the PBD unlatches,
but does not open.
 In the closing direction there is a single long (3 second) beep or a short beep followed
by a long (3 second) beep. There may be no PBD movement, or the PBD may close a
few centimeters and stop.
 The PBD is inoperative from all switches (back door switch, instrument panel switch,
and key switch).
B. If the PBD opens normally, but is inoperative in the closing direction, check for the following
conditions:
 DTCs B2226 and B2227 are present.
 In the closing direction there is a single long (3 second) beep or a short beep followed
by a long (3 second) beep. There may be no PBD movement, or the PBD may close a
few centimeters and stop.
 The PBD is inoperative from all switches (back door switch, instrument panel switch,
and key switch).
Are ALL of the the conditions listed in A or B present?
 YES — Go to step 3.
 NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
3. Replace the Computer, Multiplex Network Door.
Refer to TIS, applicable model and model year Repair Manual:
 2016 RAV4:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Back Door Closer ECU:
Removal / Installation”


2016 RAV4 HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Back Door Closer ECU:
Removal / Installation”

© 2016 Toyota Motor Sales, USA

T-SB-0059-16

June 6, 2016

Page 5 of 5

Power Back Door Inoperative
Repair Procedure (Continued)

4. Perform the PBD initialization procedure.
Refer to TIS, applicable model and model year Repair Manual:
 2016 RAV4:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System: Initialization”
 2016 RAV4 HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System: Initialization”
5. Confirm normal PBD operation.
Refer to TIS, applicable model and model year Repair Manual:
 2016 RAV4:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System: Operation Check”
 2016 RAV4 HV:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Power Back Door System: Operation Check”

© 2016 Toyota Motor Sales, USA