2’ YOKOHAMA

TECHNICAL SERVICES BULLETIN Yokohama AVID Touring-S Recall 10/10/2012

Yokohama Tire Corporation is initiating a voluntary recall of certain Yokohama AVID Touring-5 tires manufactured in 2009.
These tires possess a manufacturing anomaly which may result in a crack or separation in the lower sidewall. Not all tires
subject to this recall will develop the condition, but if left in service, a tire with this condition could begin to lose air,
potentially creating an unsafe situation.

1. What tires are subject to this recall: “Eligible Tires’?
Tires on vehicles, including the spare tire, new tires in warehouse or store inventory and any used tires for resale are

eligible.
Eligibte Tire
Tire Model Tire Size Yokohama Beginning DOT Eligible Tire Ending por
Part Number Serial
Serial

AVID Touring-5 215/65R16 98T 31817 CCHB81T0709 CCHB81T1509

Product Name

Sidewall ‘
| Tire Size

References

DOT #

2. What tire condition is involved?
The tires subject to this recall were manufactured with irregular geometry in the casing turn up area, above the tire
bead, in the lower sidewall. Under certain limited circumstances this irregular geometry can potentially spawn a
lower sidewall crack and can lead to a loss of inflation pressure. In some cases, during use, this crack may become
visible but in other cases, a separation may remain hidden within the tire.

3. What is the effect of this condition for driving safety?
In most cases, this tire condition has no effect on driving safety at early stages. However, if left in service, the
crack/separation could grow and the tire would become vulnerable to impacts and air loss could occur.
Underinflated tires can change a vehicle’s handling characteristics. In extremely rare cases, rapid air loss may occur,
increasing the risk of a vehicle crash.

4. How do linspect for this condition?
Due to the possibility of hidden separations, the tire condition cannot be evaluated visually. All eligible tires must be
removed from service, even if there is no visible condition.

5. How do | handle single tire replacements?
If a single tire needs to be replaced, Yokohama will allow both tires on an axle to be replaced with new Yokohama
tires. The new tires must be placed into service on the rear axle to maximize safe vehicle handling on wet road
surface conditions.
6.

How do | process the removed tires for warranty reimbursement?

Please submit the eligible removed tires under the Yokohama Standard Limited Warranty procedures and state, “AVID
Touring-S Recall” on the Standard Warranty Claim Form as the reason for removal. Two full copies of claim form and
Tire Service Inspection Record, photo-copied or printed from Yokohama’s dealer site:
http://eco.yokohamatire.com/Tiredex/loginindex.jsp are ta be submitted. Tire owner information and signature must
be present for reimbursement. Additional Standard Warranty Claim Forms can be requested by e-mail at
[email protected].

Using the Standard Warranty Claim Form, please affix corresponding tire identification stickers to the tread portion of
claim tires. For example, the sticker numbered G12345-1 would be placed on the tire listed as line item #1 on claim
form number 612345, Sticker number G12345-2 would be placed on the tire listed as line item #2, and so on.

Only tires that are deemed eligible for the voluntary recall, which does include ineligible corresponding mating tires on
the same axle, may be inputted on this claim form(s) i.e. recall tire claims forms should only have tires subject to the
recall activity. All other out of service warranty tires MUST be submitted via another claim form using the normal
Yokohama Standard Warranty Claim Form and procedure.

In addition, tires that are deemed eligible must be rendered unserviceable by making a circumferential cut 6-8 inches
long in the tire sidewall immediately after being removed from the vehicle. “Recall” should also be written on the
sidewall of the tire{s) that are submitted to help identify this as a tire being submitted for the voluntary recall service
campaign.

As areminder, Federal law prohibits the reuse or resale of any recalled tires. Violators are subject to a fine of up to
$100,000 per tire.

Standard Warranty Claim Form(s) with attached Tire Service Inspection Record(s) are to be placed in an envelope,
properly addressed to the Yokohama Campaign Service Center location. Please refer to the attached Technical Services
Bulletin “Revision in Authorized Freight Carriers for Consumer Warranty Claim Processing”, dated July 2012, for your
designated Service Center location and authorized freight carrier(s).

Designated Service Center Locations
Yokohama Campaign Service Center East [| 6101 Cane Run Road | Louisville, KY 40258

Yokohama Campaign Service Center West | 601 S. Acacia Ave | Fullerton, CA 92831

lf eligible tires are confirmed by Yokohama, free replacement credit will be granted for new Yokohama tires installed.
Eligible AVID Touring-S tires installed as full size spare tires will also be covered. In addition to the special claim
handling allowance, a $10 per tire mounting and balancing allowance will also be credited. Yokohama will also issue a
515 credit per vehicle for all inspections of the proper part numbers regardless of eligibility for recall. The maximum
credit allowance received for one vehicle is $75.00 and the minimum credit allowance is $15.00, with the submission of
a completed Yokohama Tire Service Inspection Record.

Example for 1 vehicle with 4 eligible tire submission.

Description Dollar Amount Quantity Total
Special Allowance 55.00 4 $20.00
Mounting and Balance Allowance $10.00 4 $40.00
Vehicle Inspection $15.00 1 $15.00
Grand Total $75.00
Exampte for 1 vehicle with 0 eligible tire submission.
Description Dollar Amount Quantity Total
Special Allowance 55.00 0 $0.00
Mounting and Balance Allowance 510.00 0 $0.00
Vehicle Inspection 515,00 1 $15.00
Grand Total $15.00

To receive $15 credit for vehicle and tire inspections, without tire replacements, mail your completed Yakohama Tire
Service Inspection Record to your designated Service Center location.
10.

What is the “Eligible Time Period” for this recall?

Owners of eligible tires will receive a dated letter with instructions for the recall campaign. Owners have 60 days
from the date of the letter to take advantage of the free replacement policy. After the 60 day period, the
Yokohama Standard Limited Warranty coverage and policy applies.

How will owners of eligible tires be notified or become aware of this recall?
Notification letters will be sent to all registered and recorded owners of eligible tires. A public notice will be
placed on www.yokohamatire.com.

How can anyone find answers to questions?
Go to www. yokohamatire.com/tires_101/lsc to find the recall announcement information, Yokohama dealer
locations, ete.

What if 1 need special assistance with this recall?
lf you need our assistance, please contact the Yokohama Campaign Call Center at 888-589-3348 (Monday —
Friday, 7AM — SPM, PST) or by email at [email protected].
2” YOKOHAMA

Revision in Authorized Freight Carriers for July 2012
Consumer Warranty Claim Processing

TECHNICAL SERVICES BULLETIN

All Passenger and Light Truck Tires

In order to serve our dealer network more efficiently we have “REVISED” our list of Authorized Freight Carriers. Due to
the disparity in freight costs, it is imperative that the authorized carrier, for each state, be used when shipment to a
service center is necessary. Yokohama Tire Corporation reserves the right to charge back the cost difference, to the
dealer, if the authorized carrier is not used. Please refer to the following state-by-state listing for your designated
Service Center location and authorized freight carrier(s}.

The Yokohama Technical Service Representative must be contacted for shipment authorization. This authorization is
required for the shipment to be received freight collect.

Louisville 800-368-8852 ext. 4402
(Warranty Claims Representative)
Yokohama Tire Corp.
6101 Cane Run Road
Louisville, KY 40258

Fullerton 800-423-4544 ext. 3941
(Warranty Claims Representative)
Yokohama Tire Corp.

601 S. Acacia Avenue

Fullerton, CA 92831

If for any reason you are unable to contact your Service Center for authorization please call 800-423-4544 ext. 3939 for

assistance.

State Service Center Authorized Carriers Customer Support #
Alabama Lv, KY Averitt Express 800-283-7488
Alaska N/A N/A N/A
Arizona FT, CA Choice Transportation 877-242-8548
Arkansas LV, KY Averitt Express 800-283-7488
California FT, CA Dura (5S. CA) 909-595-8100
Roy Miller (N.CA) 800-336-5673
Colorado LV, KY Old Dominion Freight Lines 800-235-5569
Connecticut LV, KY Old Dominion Freight Lines 800-235-5569
Delaware LV, KY Old Dominion Freight Lines 800-235-5569
Florida LV, KY Old Dominion Freight Lines 800-235-5569
Georgia LV, KY Averitt Express 800-283-7488
Hawaii N/A N/A N/A
Idaho FT, CA Choice Transportation 877-242-8548
Minois LV, KY Old Dominion Freight Lines 800-235-5569
Indiana LV, KY Old Dominion Freight Lines 800-235-5569
lowa LV, KY Old Dominion Freight Lines 800-235-5569
Kansas LV, KY Old Dominion Freight Lines 800-235-5569
Kentucky LV, KY Averitt Express 800-283-7488
Louisiana LV, KY Old Dominion Freight Lines 800-235-5569
Maine LV, KY Old Dominion Freight Lines 800-235-5569
Maryland LV, KY Old Dominion Freight Lines 800-235-5569
Massachusetts LV, KY Old Dominion Freight Lines 800-235-5569
Michigan LV, KY Old Dominion Freight Lines 800-235-5569
Minnesota Lv, KY Old Dominion Freight Lines 800-235-5569
Mississippi LV, KY Old Dominion Freight Lines 800-235-5569
Missouri LV, KY Old Dominion Freight Lines 800-235-5569
Montana FT, CA Choice Transportation 877-242-854
State Service Center Authorized Carriers Customer Support
Nebraska LV, KY Old Dominion Freight Lines 800-235-5569
Nevada FT, CA Choice Transportation 877-242-8548
New Hampshire LV, KY Old Dominion Freight Lines 800-235-5569
New Jersey LV, KY Old Dominion Freight Lines 800-235-5569
New Mexico FT, CA Old Dominion Freight Lines 800-235-5569
New York LV, KY Old Dominion Freight Lines 800-235-5569
North Carolina LV, KY AVERITT 800-283-7488
North Dakota LV, KY Old Daminion Freight Lines 800-235-5569
Ohio LV, KY Old Dominion Freight Lines 800-235-5569
Oklahoma LV, KY Old Dominion Freight Lines 800-235-5569
Oregon FT, CA Oak Harbor 800-909-6704
Pennsylvania LV, KY Old Dominion Freight Lines 800-235-5569
Rhode Island LV, KY Old Dominion Freight Lines 800-235-5569
South Carolina LV, KY AVERITT 800-283-7483
South Dakota LV, KY Old Dominion Freight Lines 800-235-5569
Tennessee LV, KY AVERITT 800-283-7488
Texas LV, KY Old Dominion Freight Lines 800-235-5569
Utah FT, CA Choice Transportation 877-242-8548
Vermont LV, KY Old Dorninicn Freight Lines 800-235-5569
Virginia LV, KY Old Dominion Freight Lines 800-235-5569
Washington FT, CA Oak Harbor 800-909-6704
West Virginia LV, KY Old Dominion Freight Lines 800-235-5569
Wisconsin LV, K¥ Old Dominion Freight Lines 800-235-5569
Wyoming FT, CA Choice Transportation 877-242-8548

Ship warranty claim tires freight collect, Class 50 Scrap Pneumatic Rubber Tires, in accordance with the following
guidelines:

® Claim tires will be accepted only at the authorized Service Centers as listed.

e Only return tires exhibiting a warrantable condition. Yokohama reserves the rights to either return non-
warrantable tire{s) freight collect or charge back to dealer freight and handling on non-warrantable tires.
Minimum weight to qualify for a warranty claim shipment is 750 pounds. You may return tires at any time after