TOYOTA

Toyota Motor Sales, U.S.A., Inc.
1900] South Western Avenue
Torrance, CA SON
CUED) 468-1000
To: All Toyota Dealer Principals,
Service Managers, Parts Managers

Subject: Warranty Enhancement — ZTV
2004 to Certain 2009 Modeij Year Prius Vehicles
Extension of Warranty Coverage for Combination Meter

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty
Enhancement Program to extend the warranty coverage for the instrument Panel Combination Meter
(Combination Meter) on 2004 to certain 2009 Model Year Prius Vehicles.

Background
Toyota has received a limited number of reports from high mileage 2004 to certain 2009 model year Prius

vehicles regarding the Combination Meter display not illuminating when the vehicle's ignition is turned “ON”.
This condition may occur in certain cold weather conditions and is identified during vehicle start-up.

Although the Combination Meter is covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000
miles (whichever occurs first), wa at Toyota care about the customers’ ownership experience. To ensure our
customers’ satisfaction with that ownership experience, we are offering an extension of the warranty coverage
for the covered vehicle's combination meter.

The following information is provided to inform you and your staff of the program notification schedule and
your degree of involvement.

1. Owner Notification Letter Malling Date

The owner notification will commence in late October, 2012 and will be mailed over several weeks.
We have attached a sample owner letter for your reference.

2. Warranty Enhancement Coverage Detaiis

Toyota is offering a Warranty Coverage Extension for the Combination Meter for 9 years with no
mileage limitation from the date of first use or before Septernber 30, 2013 whichever is longer
for the condition described above. If this condition exists, the dealer will replace the Combination
Meter under the terms of this warranty enhancement program.

Please note that damage incurred from abuse, an accident, vandalism or non-warrantable causes
are not covered by the New Vehicle Limited Warranty or this Warranty Extension.

3. Number and Identification of covered Vehicles

There are approximately 669,000 Prius Vehicles (2004 to certain 2009 Model Year) covered by this
Warranty Extension.

Please refer to Warranty Policy Bulletin (Bulletin No. POL12-05) for identification of vehicles covered
by this Warranty Extension.

4. Warranty Claim Processing Instructions

Please refer to the Warranty Policy Bulletin (Bulletin No. POL12-05) for warranty claim processing
instructions.

Note: All parts replaced for this repair are subject to warranty paris recovery.
Warranty Enhancement ZTV — D — Page 2

5, Technical instructions/Procedures

e Technical Instructions for “Combination Meter — Intermittent Display” can be found in
T-SB-0172-09

6. Customer Handling

If this condition occurs, it will happen at vehicle start-up when the vehicle is stopped. In the unlikely
event that a customer experiences this condition some indicators and/or gauges on the instrument
panel may not be viewable, if this occurs the customer will contact your dealership and make an
appointment. Please advise the customer in the meantime they may do the following:

e To turn off the vehicle the customer will need to hold the Start/Stop button down for 3 or more
seconds.

« The combination meter may re-illuminate if the ignition is cycled ON/OFF/ON. If the combination
meter does not re-illuminate the vehicle should not be driven, if this occurs the vehicle should be
towed to the nearest authorized Toyota dealership.

If the condition is in accordance with the terms of this Warranty Enhancement Program the towing and
repair will be performed at NO CHARGE.

This condition is primarily found in cold weather climate conditions, when the vehicle is brought to your
dealership it may no longer be in a climate which allows duplication of the condition. If the customer
has experienced the condition it may not be possible for the dealer to duplicate the condition. If this
occurs please verify with the customer that the experienced condition is in accordance with this
Warranty Enhancement Program and preceed with replacement of the combination meter.

Ail combination meters will be recovered for failure confirmation, dealers should only feplace

combination meters if there is a customer complaint. in addition Toyota will be monitoring operation
codes to ensure usage is consistent with local_ season, and environmental conditions, as well as
dealer PMA UIQ.

7. Parts Ordering
As this is a Warranty Extension, most customers will only request reimbursement from Toyota for past
replacements. In the event a combination meter requires replacement, the correct mileage will need to
be programmed by Yazaki U.S.A. in compliance with the jaw. Dealers should not try to order
combination meters unless it is for a specific vehicle.
Refer to Warranty Policy Bulletin POL12-05 for detailed parts ordering information.

Dealers are requested to ory order parts for vehicles experiencing this condition. DO NOT ORDER
FOR STOCK, as the combination meter must be programmed with the current vehicle mileage.

8. Customer Reimbursement
Please refer to the attached owner letter for reimbursement consideration instructions.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-
by-step procedures required to implement this Warranty Extension.

As part of our dedication to continuous improvement, changes have been incorporated in the production
process to ensure the highest quality products are provided to our customers.

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.
2004 to Certain 2009 Model Year Prius Vehicles
Combination Meter
Warranty Enhancement Notice

Re:

Dear Prius Owner:

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts
to meet your product expectations, Toyota would like to advise you of an enhancement to portions of your Prius
New Vehicle Limited Warranty as it applies to the Instrument Panel Combination Meter (Combination Meter).

Ti ut our customer:

Toyota has received a limited number of reports from high mileage 2004 to certain 2009 model year Prius
vehicles regarding the Combination Meter display not illuminating when the vehicle's ignition is turned “ON”.
This condition may occur in certain cold weather conditions and is identified during vehicle start-up.

Aithough the combination meter is covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000
miles (whichever comes first}, we at Toyota care about your overalt ownership experience. To assure you that
we stand behind our product, we are offering an enhancement to the warranty coverage for this condition.

Ww nty Enhancement Detall

This warranty enhancement will be available for a period of 9 years with no mileage limitation from the date

of first use or before September 30,2013 whichever is longer for the condition described above. If the
condition exists, the dealer will replace the Combination Meter under the terms of this warranty enhancement.

This offer is limited to your specific vehicle whose Vehicle Identification Number (VIN) is printed above and is
subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of your Owner's
Warranty Information booklet, with the exception of the warranty enhancement coverage for this specific
condition. For example, damage from abuse, an accident, theft and/or vandalism is not covered by the New

Vehicle Limited Warranty or this warranty enhancement.
Please note that this coverage is for warranty work performed at an authorized Toyota dealer only.

What should you do?

if you have not experienced this condition, please insert this letter into your vehicle's Owner's Warranty
information Booklet for future reference, you do not need to take any action at this time.

If this condition occurs, it will happen at vehicle start-up when the vehicle is stopped. In the unlikely event that
you experience this condition some indicators and/or gauges on the instrument pane! may not be viewable, if
this occurs please contact your authorized Toyota dealer and make an appointment as soon as possible. In

the meantime you may do the following:

« To tum off the vehicle you will need to held the Start/Stop button down for 3 or more seconds.
The combination meter may re-illuminate if you cycle the ignition ON/OFF/ON. If the combination meter
does not re-illuminate the vehicle should not be driven, if this occurs please have the vehicle towed to your

local authorized Toyota dealership.

If the condition ts in accordance with the terms of this Warranty Enhancement Program the towlng and repair
will be performed at NO CHARGE. To assist the dealership in confirming vehicle eligibility, we request that you

present this notice at the time of your service appointment.

In order to have your current odometer mileage correctly reflected in the new component the repair will take
approximately 3 days; however, depending upon the dealer's work schedule, it may be necessary to make the
vehicle available for a longer period of time. A rental vehicle will be provided while your vehicle is being

repaired.
If you would like to update your vehicle ownership or contact information, please go to
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.

What if have previously paid for repairs to address this condition?

If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof-of-
payment, and proof-of-ownership to the following address for reimbursernent consideration:

Toyota Motor Sales, U.S.A., Inc.
Toyota Customer Experience, WC 10
19001 South Western Avenue
Torrance, CA 90509

Include your name, address, and telephone number(s) in your request. Please allow 6 to 8 weeks to process your

request.
We have sent this notice in the interest of your continued satisfaction with our products.

Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.
6a: Why does the replacement of the combination meter take approximately 3 days?

Q6a: The dealer will need to order a new combination meter from the supplier with the current
mileage pre-programmed. To ensure the combination meter and vehicle mileage are the same
the vehicle cannot be driven while the dealership is waiting for the new combination meter.
Toyota will provide a rental while the vehicle is being repaired.

7: What should an owner do if they experience this condition?

A7: If this condition occurs, it will happen at vehicle start-up when the vehicle is stopped. In the unlikely
event that a customer experiences this condition some indicators and/or gauges on the instrument
panel may not be viewable, if this occurs the customer should contact his/her local authorized Toyota
dealer and make an appointment as soon as possible. In the meantime the customer may do the
following:

e To turn off the vehicle the customer will need to hold the Start/Stop button down for 3 or more
seconds.

e The combination meter may re-illuminate if the ignition is cycled ON/OFF/ON. If the combination
meter does not re-illuminate the vehicle should not be driven, if this occurs the vehicle should be
towed to the nearest authorized Toyota dealership.

If the condition is in accordance with the terms of this Warranty Enhancement Program the towing and
repair will be performed at NO CHARGE.

Q8:___ What if an owner has NOT experienced this condition but would like to have the repair

completed?
A8: ‘This CSP only applies to vehicles that have exhibited the condition described above. If an owner has

not experienced this condition, he/she is asked to insert the CSP Owner Notification Letter into the
vehicle's Owner’s Warranty Information Booklet for future reference.

Q9:__ What if an owner has previously paid for repairs on their vehicle?
A9: Owners that have previously paid for repairs for this specific condition should refer to the CSP Owner

Notification Letter for instructions to seek reimbursement consideration.

Q10:__What if an owner has additional questions or concerns?

A10: Owners with questions or concerns are asked to please contact the Toyota Customer Experience
Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through
4:00 pm Pacific Time.

DISTRIBUTE TO: :
Service Manager CP) TOYOTA oto bene nD

Warranty Administrator
Page: 1 of 4

Warranty Policy Bulletin

SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZTV):
WARRANTY EXTENSION FOR COMBINATION METER ON
CERTAIN 2004-2009MY PRIUS VEHICLES

Background

Toyota has received a limited number of reports from high mileage 2004 to
certain 2009 model year Prius vehicles regarding the Combination Meter display
not illuminating when the vehicle's ignition is turned “ON”, This condition may
occur in certain cold weather conditions and is identified during vehicle start-up.

Applicability

The combination meter is covered by Toyota’s New Vehicle Limited Warranty for
3 years or 36,000 miles (whichever occurs first). However, Toyota is announcing
a Warranty Enhancement Program to cover the replacement of the combination
meter for 9 years with no mileage limitation from the date of first use or
before September 30, 2013 (whichever is longer for the condition described
above).

Please verify VIN applicability for this Warranty Extension by checking TIS before
completing any repairs.

Please note that damage incurred from abuse, an accident, vandalism or
other similar events is not covered by the New Vehicle Limited Warranty or
this Warranty Extension.

Applicable VIN Ranges

Please refer to page 2 for applicable VIN ranges.

Toyota Warranty Policy Bulletin POL12-05
10/12/12
2 of 4
Applicable VIN Ranges (continued)
Model WMI Model Year VDS Start Serial Finish Serial
2004 KB20U 00071009 0116870
KB22U 0001142 0116845
0116874 0133248
KB20U 3000000 3128076
7003414 7057937
oe 0116872 0133240
KB22U 3000008 3128067
7004342 7057888
. 3099688 3202428
ee ue 5008 eons 7057941 7545074
KB22U 3128082 3202418
7056471 7544598
3201067 3296439
oe KB20U 7083497 7694891
3291973 3462539
oe oe 7690436 7818544
3458507 3546425
oe KB20U 7815791 7894047
Claim Submission
Claim Type Op. Code Description Labor Time Rental
Repair as
Program 2720HA Replace Combination Meter Computer 1.0 3 Days

Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a regular warranty claim.

Rental

Since a new combination meter will need to be ordered from the supplier with the
current mileage pre-programmed, a rental may be provided to ensure the
combination meter and vehicle mileage remain the same. A maximum 3 day
rental is allowed and should not exceed $35/day.

When submitting claims with rental, use “RT” sublet type and “LNM” as the sublet
reason code.

If the maximum number of rental days and/or rental amount is exceeded, the
claim will require District Service and Parts Manager (DSPM) authorization.

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Toyota Warranty Policy Bulletin POL12-05
1022
3 of 4
Towin
If this condition occurs, it will happen at vehicle start-up when the vehicle is
stopped. In the unlikely event that a customer experiences this condition, some
indicators and/or gauges on the instrument panel may not be viewable. If this
occurs, the customer will contact your dealership and make an appointment.
Please advise the customer they may do the following in the meantime:

° To turn off the vehicle, the customer will need to hold the Start/Stop button
down for 3 or more seconds.

° The combination meter may re-illuminate if the ignition is cycled
ON/OFF/ON. If the combination meter does not re-illuminate the vehicle
should not be driven. if this occurs, the vehicle should be towed to the
nearest authorized Toyota dealership.

NOTE: Towing costs may be included on the warranty claim. If the customer has
paid for towing, please reimburse the customer for the costs incurred. The towing
cost should be listed in the sublet section of the claim using sublet type “TW.” A
copy of the towing invoice will be required and must be attached to the claim.

Replacement Parts
This condition is primarily found in cold weather climate conditions. When the

vehicle is brought to your dealership it may no longer be in a climate which allows
duplication of the condition. If this occurs, please verify with the customer that the
experienced condition is in accordance with this Warranty Extension and proceed
with replacement of the combination meter.

All combination meters will be recovered for failure confirmation. Dealers should
only replace combination meters if there is a customer complaint._in addition
Toyota will be monitoring operation codes to ensure usage is consistent with
local, season, and environmental conditions, as well as dealer PMA UIO.

Part Name Model Year Part Number Quantity esa
. 2004 83291-47300-RP
Combination Meter 2005 83291-47320-RP 1 T-SB-0172-09
omputer
2006-2009 83291-47360-RP

NOTE: Please refer to PANT Bulletin Gl07-29 for additional part ordering
information.

All parts replaced for this repair are subject to warranty parts recovery.

Please ensure this electronic bulletin is printed and distributed to those
designated as weil as any other appropriate personnel.

Toyota Warranty Policy Bulletin POL12-05
10/12/42
4 of 4

Customer-Paid Repairs or Replacement of Components

If a customer has previously paid for the repair or replacement of the combination
meter to address the condition described above, please have them mail a copy of
the repair order, proof-of-payment, and proof-of-ownership to the following
address for reimbursement consideration:

Toyota Motor Sales, U.S.A., Inc.
Customer Experience Center, WC10
19001 South Western Avenue
Torrance, CA 90509

The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.