TOYOTA

Toyota Motor Sales, US.A., Inc.
19001 South Western Avenue
Torrance, CA 9050

(310) 4684000

To: All Toyota Dealer Principals, Service Managers, and Parts Managers

Subject: Limited Service Campaign CON
Certain 2011 and 2012 Model Year Corolla Vehicles
Missing Positive Temperature Coefficient (PTC) Heater Relays

{n our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service
Campaign (LSC) to install and verify proper operation of the two PTC heater relays. This LSC will cover
approximately 14,000 Corolla vehicles (certain 2011 and 2012 Model Year) manufactured at Toyota Motor
Manufacturing, Mississippi, Inc. (TMMMS).

Background
In certain 2011 and 2012 Model Year Toyota Corolla vehicles manufactured at TMMMS, the *Positive

Temperature Coefficient (PTC) Heater relays were not installed.

Engine Room R/B

ESSE
be FIM

HIR SUB
No.1 Relay

HTR SUB

“The PTC heater Is @ supplemental electronic heating device which assists in
heating the passenger compartment while the engine is stil cold.

1. Owner Notification Mailing Date
The owner notification will commence in mid-October, 2012, approximately 1 week after the dealer

notification is sent out.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through Dealer Daily/TIS prior
to performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on
TIs.

Toyota tries very hard to obtain current customer name and address information from each state through
industry resources when mailing owner letters. in the event your dealership receives a notice for a vehicle
that was sold prior to the LSC announcement, it is the dealership’s responsibility to forward the owner letter
to the customer who purchased the vehicle.

LSC CON - D - Page 2

2. Vehicle Applicability
This LSC will be available at NO CHARGE to vehicle owners until August 37, 2075. Alt other terms of the

covered vehicle's applicable New Vehicle Limited Warranty will remain in effect regardless of whether or not
the customer takes advantage of the LSC.

3. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Toyota requests that dealers perform this remedy on any New or Used
Vehicle in dealer inventory that is coverad by this LSC prior to customer delivery.

4. Dealer Summary Reports
Summary Reports, containing the following will be enclosed in the dealer packet:

* AVIN list containing vehicles in Dealer Stock.
* The number of covered vehicles in your dealership’s primary marketing area.
(Please verify eligibility by confirming through Dealer Daily or TIS prior to performing repairs.)

5. Number and Identification of Covered Vehicles
There are approximately 14,000 specific 2011 and 2012 Model Year Corolla vehicles covered by LSC CON
inthe U.S.

Model WMI VDS MY. Serial Start Serial Finish
2011 001004 002741
Corolla | SYF | BU4EE | 5012 P001017 P018413

Please note that not all vehicles in the VIN range are covered by this LSC. If you are contacted by an
owner who has not yet received the notification, please verify coverage by confirming through Dealer

Daily/TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.

A UIO matrix by state is provided to inform your dealership of the number of covered vehicles in your state.

STATE | UIlO STATE | _UIO STATE} UIO STATE | UIO STATE] VIO
AK 28 HI 1 ME. 2 NJ 15 sD 19
AL 250 IA 211 Mi 63 NM. 60 TN 112
AR 174 ID 3 MN 211 NV 196 TX 2,025
AZ 237 It 895 MO 400 NY 45 UT 75
CA 2,702 IN 225 MS 135 OH 117 VA 59
co 419 KS 234 MT 6 OK 248 VT 11
CT 4 KY. 97 NC 687 OR 2 WA 23
DE 4 LA 279 ND 42 PA 53 WI 235
FL 2,478 MA 22 NE 109 RI 2 WV. 5
GA 762 MD. 40 NH 3 sc 285 WY 9

LSC CON —D - Page 3

6. Parts Ordering
The following part kit can be ordered through your facing PDC. The kits have been placed on Dealer

Ordering Solutions and will be systematically released daily based on dealer ordering criteria.

Part Number Parts Name Qty Per/Veh
04002-44102 PTC Heater Relay Kit" 1
*The kit above includes the following parts:
Part Number Part Description Quantity
90080 — 87026 Relay, PTC Heater 2

Each dealership will need to refer to the MAC report for dealer ordering instructions. It is vital that each
dealership work with both Parts and Service to immediately file claims and coordinate appropriate kit orders

IMPORTANT PARTS ORDERING UPDATE
Effective January 1, 2012, All Future Safety Recall, Service Campaign (SSC/LSC) and Customer
Support Program (CSP) parts will be eligible for the Monthly Parts Return Program. Please refer to
PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts
Return Pragram and additional details.

7. Remedy Procedures
Please refer to TIS for Technical Instructions on performing the LSC CON. Technicians will need to utilize a
Techstream and a volt meter when verifying proper operation of the PTC heater relay.

Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time
of appointment.

8. Warranty Reimbursement Procedure

Certain 2011 and 2012 Model Year Corolla Vehicles

Verify Vehicle Eligibility
1. Check the VIN range.
2. Check the TIS Vehicle Inquiry
System.

Covered
y

I—Not Covered— No further action required,

Install the PTC heater relays
x 2 relays

y

Refer to the Repair Manual to

Check each PTC heater relay vollage --———-NG—-—» Troubleshoot the Condition.

OK
y

Campaign completed, return the
vehicle to the customer.

LSC | Model | Op. Code Description Flat Rate

CON | Corolla | 2628HA | Install and Verify Proper Operation of the Two PTC Heater Relays | 0.3 hr/vehicle

‘The above operation codes include 0.1 hour for administrative cost per unit for the dealership.

LSC CON —-D -Page 4

10.

11.

12.

Campaign Designation Decoder

c..hOUrtC=O N

a zs - zs .
Current Campaign Letter
Year Campaign is Launched Repair Phase for this year
e=2008 | O=Remedy | 1% Campaign=A
9= 2009 1= Interim (Remedy | 2”) Campaign =B
A= 2010 not yet available) “1" | | 3), Campaign = C
| B= 2011 will change to “0” when | 4 Campaign = D
Cc=2012 the Remedy | a Campaign = E
D=2013 | | available } 6, Campaign = F
| B=2014 SS | 7 Campaign = G
F=2015 | a!" Campaign = H
Etc... | 9" Campaign =1 |

ess | Etc...

Examples:

AOD = Launched in 2010, Remedy Phase, ae Campaign Launched in 2010
B1E = Launched in 2011, Interim Phase, 5% Campaign Launched in 2011
COB = Launched in 2012, Remedy Phase, 2™ Campaign Launched in 2012

Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles

have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Brian Lyons (310) 468-2552 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or LSC remedy. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.

Customers with additional questions or concems are asked to please contact the Toyota Customer
Experience Center (1-888-270-9371).

Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

Certain 2011 and 2012 Model Year Toyota Corolla Vehicles
Missing Positive Temperature Coefficient (PTC) Heater Relays
LIMITED SERVICE CAMPAIGN

[VIN]
Dear Toyota Corolla Owner:

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to
provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which includes your

vehicle.
What is the condition?

In certain 2011 and 2012 Model Year Toyota Corolla vehicles manufactured at Toyota Motor Manufacturing,
Mississippi, Inc. (TMMMS), the *Positive Temperature Coefficient (PTC) Heater relays were not installed.

* The PTC heater is a supplemental electronic heating device, which assists in heating the passenger
compartment while the engine is still cold.

What is included in the Limited Service Campaign?

Any authorized Toyota dealer will install the two PTC heater relays and verify proper operation at NO
CHARGE to you for a limited time. This Limited Service Campaign will be available until August 37,
2015, and will only be avaitable at an authorized Toyota dealer.

All terms of your New Vehicle Limited Warranty will remain intact regardless of whether or not you take
advantage of this Limited Service Campaign. Additional details on your vehicle's New Vehicle Limited
Warranty coverage can be found in your Owner's Warranty and Service Guide booklet.

How. do you take advantage of this Limited Service Campaign?

Please contact your authorized Toyota dealer to make an appointment to install the PTC heater relays before
August 31, 2015. The repair will take approximately 15 minutes. However, depending upon the dealer's work
schedule, it may be necessary to make your vehicle available for a longer period of time.

if your vehicle is covered by this Limitad Service Campaign you do not need this owner letter to have the campaign
completed; however, to assist the dealer in confirming vehicle eligibility, we request that you present this notice at
the time of your service appointment.

What if you have other questions?

e Your local Toyota dealer will be more than happy to answer any of your questions and set up an appointment
to perform the repair.

e If you would like to update your vehicle ownership or contact information, please go to
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle identification Number (VIN) to input
the new information.

«= Ifyou require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific Time.

if you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.

Thank you for driving a Toyota.
Sincerely,

TOYOTA MOTOR SALES, USA, INC.

CG)TOYOTA

Limited Service Campaign (LSC) - CON
Certain 2011 and 2012 MY Corolla Vehicles
Missing Positive Temperature Coefficient (PTC) Heater Relays —- Q&A

1: What is the condition?
Al: In certain 2011 and 2012 Model Year Toyota Corolla vehicles manufactured at Toyota Motor

Manufacturing, Mississippi, Inc. (TMMMS), the Positive Temperature Coefficient (PTC) Heater relays
were not installed.

4a: What is the function of the Positive Temperature Coefficient (PTC) Heater?
Ala: The PTC heater is a supplemental electronic heating device which assists in heating the
passenger compartment while the engine is stil! cold.

Q2: Are there any symptoms that the relays are missing?

A2: No. However, some customers may feel that the passenger compartment heater takes an extended
period of time to reach operating temperature.

Q3: What is Toyota going to do?

A3: Owners of the vehicles covered by this Limited Service Campaign (LSC) will receive an owner
notification letter by first class mail starting in mid-October 2012. Any authorized Toyota dealer will
install the two PTC heater relays and verify proper operation at NO CHARGE to the vehicle owner for
a limited time. The Limited Service Campaign will be available until August 31, 2015.

Q4: Which and how many vehicles are covered by this Limited Service Campaign?

A4: There are approximately 14,000 Corolla vehicles covered by this Limited Service Campaign in the
U.S. The vehicles covered by this Limited Service Campaign were produced from mid-October 2011

through mid-March 2012.

Q4a: Are there any other Toyota or Lexus vehicles covered?

Ada: No, only certain 2011 and 2012 Model Year Toyota Corolla vehicles are covered by this
Limited Service Campaign in the U.S.

Q5: How long will the repair take?

A5: ‘The repair will take approximately 15 minutes. However, depending upon the dealer’s work schedule,
it may be necessary to make the vehicle available for a longer period of time.

Q6:__ When will this Limited Service Campaign Expire?
AG: This Limited Service Campaign will be available until August 31, 2075.

Q7:___What if a customer has previously paid for repairs to his/her vehicle for this condition?

AT: Owners that have previously paid for repairs to address this specific condition should refer to the
owner letter for instructions regarding reimbursement consideration.

Q8: What if an owner has additional questions or concerns?

A8: Owners with questions or concems are asked to please contact the Toyota Customer Experience
Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through
4:00 pm Pacific Time.