TOYOTA

Toyota Motor Sales, U.S.A., Inc.
19001 South Wester Avenue
Torrance, CA 90501
(310) 468-4000
To: All Toyota Dealer Principals,
Service Managers, Parts Managers

Subject: Warranty Enhancement Program — ZTW
2005 to certain 2010 Model Year Scion tC vehicles and
2004 to 2006 Model Year Scion xB vehicles
Extension of Warranty Coverage for Back Door Garnish Loose or Broken

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Warranty
Enhancement Program to extend the warranty coverage for the Back Door Garnish on 2005 to certain
2010 Model Year Scion tC and 2004 to 2006 model Year Scion xB vehicles.

In these vehicles, Toyota has received some reports where the Back Door Garnish may loosen. In certain
cases, continued usage of the loose garnish could result in breakage of the Back Door Garnish.

Although the Back Door Garnish is covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000
miles (whichever occurs first), we at Toyota care about the customers’ ownership experience. To ensure our
customers’ satisfaction with that ownership experience, we are offering an extension of the warranty coverage
for the Back Door Garnish in the covered vehicles. Please see the Warranty Enhancement Program Details
for additional Information.

The following information is provided to inform you and your staff of the program notification schedule and
your degree of involvement.

1. Owner Notification Letter Mailing Date

The owner notification will commence in late March, 2013 and will be mailed over several months.
We have attached a sample owner letter for your reference.

2. Warranty Enhancement Program Details

Toyota is offering a Warranty Coverage Extension for the Back Door Garnish for 7 years from the

date of first use with no mileage limitation or one year from the announcement of this
Warranty Enhancement Program whichever is longer for the condition described above. If the
condition is verified, the dealer will replace the Back Door Gamish under the terms of this warranty

enhancement program.

Please note that damage incurred from abuse, an accident, vandalism or non-warrantable causes
are not covered by the New Vehicle Limited Warranty or this Warranty Enhancement Program.

3. Number and Identification of covered Vehicles
There are approximately 490,000 Vehicles covered by this Warranty Enhancement Program.
Model MY ulo Applicable TSB
Scion tC 2005 to certain 2010 306,500 S-SB-0001-10
Scion xB 2004 to 2006 184,000 S-SB-0012-13

Please refer to Warranty Policy Bulletin (Bulletin No, POL13-01) for identification of vehicles covered
by this Warranty Extension.

4 Warranty Claim Processing Instructions

Please refer to the Warranty Policy Bulletin (Bulletin No. POL13-01) for warranty claim processing
instructions for this Warranty Enhancement Program. Ail parts repiaced for this repair are subject to

warranty parts recovery.

Warranty Enhancement ZTW — D — Page 2

5. Technical Instructions (Repair Procedures)

* Technical Instructions for 2005 to certain 2010 Scion tC Vehicles can be found in S-SB-0001-10.

* Technical Instructions for 2004 to 2006 Scion xB Vehicles can be found in S-SB-0012-13.
Note: Power tools should not be used to install the new Back Door Garnish: warranty will not be
responsible for subsequent repairs due to installation damage._ Please make sure to use the

6. Parts Ordering

As this is an extension of the warranty, most customers will only request reimbursement from TMS for
past replacements, dealers should not increase their stock of Back Door Garnishes. As always, if a
customer experiences a loose or broken Back Door Garnish, dealers should conduct appropriate
diagnosis and order the applicable parts.

Refer to Warranty Policy Bulletin POL13-01 for detailed parts ordering information.

Dealers are requested to only order parts for vehicles experiencing this condition. DO NOT ORDER
FOR STOCK. The parts have been placed on Dealer Ordering Solutions and will be systematically
released daily. Please see the weekly manual allocation report for additional details.

TOYOTA

Parts Allocation Report

9909
SAMPLE TOYOTA of NOWHERE

“The below matra provides information for parts managed by NAPO Deale: Ordering Solutlon
(005) ard dhastrates updates ra your currene cally location quantities. Parts shipments artait
anc inventory quartiles 31 your local PDC wil change cally as part are recelved and shipped
from NAPO Suppie:s. There/ore, pour dally allocation quarty i subject to darge based on the
‘pars lostach avalabitty an wells bet 203% Ieverrory te your facing PDC. This report le provided
Sa eeeded when dally alocasion changes for DOS parts.

Pans with recert changer wl be Rurt-ated from top te bertam with the rrast recent effecttve
ote,

1M younave any questions or concern please contact your tacing POC Customer Suppor acre,
John Q Ssrrpie at (999) 999-9995

IMPORTANT PARTS ORDERING UPDATE
Effective January 1, 2012, All Safety Recall, Service Campaign (SSC/LSC) and Warranty
Enhancement Program parts will be eligible for the Monthly Parts Return Program. Please
refer to PANT Bulletin 2011-087 for campaign parts that are currently retumable under the
Monthly Parts Return Program and additional details.

UG Customer Reimbursement
Please refer to the attached owner letter for reimbursement consideration instructions.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-
by-step procedures required to implement this Warranty Extension.

As part of our dedication to continuous improvement, changes have been incorporated in the production
process to ensure the highest quality products are provided to our customers.

Thank you for your cooperation.

TOYOTA MOTOR SALES, U.S.A., INC.

WARRANTY ENHANCEMENT NOTIFICATION - ZTW
Re:
Dear Scion tC Owner:

At Scion, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual
efforts to meet your product expectations, Scion would like to advise you of an enhancement to portions of your
Scion tC New Vehicle Limited Warranty. Scion has received some reports where the B joor Garnish may
loosen. In certain cases, continued usage of the foose garnish could result in breaka e Back Door
Garnish.

While the majority of vehicles will not experience this condition, to assur
product, we are offering the following New Vehicle Warranty Extension:

What should you do?

if you have not experienced this condition there is no actig
the below sticker to your Owner's Warranty Information b

behind our

necessary at thi:
et for future refer

apply

Warranty Enhancement Program Details

Peel and Stick label
onto the Owner's
Warranty Information
booklet

Please note that this coverage is for we
Scion dealer only.

This offer is fied fo your specific vehicle whose Vehicie Kientification ybject to the same terms
_and conditions set forth in the New Vehicle Limited Warranty Section of a Bidet, with the exception
of the warranty enhancement coverage for this: ‘condition. Fore: , an actdent, theft andior

vandalism is not covared by the New Vehicle

If you would like lo
You will need your

Toyota Motor Sales, U.S.A., Inc.

Scion Customer Experience, WC 10

19001 South Western Avenue
Torrance, CA 90509

Include your pame,
request.

s, and telephone number(s) in your request. Please allow 6 to 8 weeks to process your

We have sent this notice in the interest of your continued satisfaction with our products.
Sincerely,

Scion,
A Marque of Toyota Motor Sales, U.S.A., Inc.

Warranty Enhancement Program ZTW
Frequently Asked Questions

Q1:__Is this a recall?

Ai: No. This is not a recall. At Scion, we are dedicated to providing vehicl
value. As part of our continual efforts to meet your product expectati

Enhancement to the Warranty Coverage to assure you that we stand be ct.

Q2; Do! need to make an appointment with my dealership if my vehicle does ni
condition?

A2: No, you do not need to take your vehicle to a dealership unle our vehicle is exhibiting the
conditions described in this letter. If you have nots rienced this conditionsplease apply the
sticker to your Owner's Warranty Informatiomba for future reference

Q3:__Is the Warranty Enhancement Program coverag sferable if | sell’my vehicle?
A3 Yes, this Warranty Enhancement coverage is Tully transferrable to subsequent vehicle owners for the
condition and terms specified in the ation lett

Q4: ___What should | do if my vehicle has a SS broken Back Door Garnish?
AG: lf you experience this conWition, please Contact anyauthorized Scion dealer and make arrangements

for diagnosis and, if applicable}repair.

Q5: _ How Jong will-the repair take¥

AS: Hf the condition is present on you hicle, the repair will take approximately 30 minutes. However,
depending upomfh jars work schedule, it may be necessary to make the vehicle available for a
longer period a 4

Q6: What if} have additional questions or concerns?
AG: f you have additional questions or concerns, please contact the Scion Customer Assistance Center at
1-866-70742466 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm

Pacific Time

WARRANTY ENHANCEMENT NOTIFICATION - ZTW
Re:
Dear Scion xB Owner:

At Scion, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual
efforts to meet your product expectations, Scion would like to advise you of an enhancement to portions of your

Garnish.

While the majority of vehicles will not experience this condition, to assur behind our
product, we are offering the following New Vehicle Warranty Extension:

What should you do?

If you have not experienced this condition there is no actig i apply
the below sticker to your Owner’s Warranty information b

Warranty Enhancement Program Details
Scion has extended your vehicle's New Limited Vehicle

Peel and Stick label
onto the Owner's
Warranty Information
booklet

Please note that this coverage is for wari
Scion dealer only.

This offer is imited to your specific vehicle whose Vehicle Kdentification NI is} beta sud)
‘and conditions sat forth in the New Vehicle Linited Werrenty Section of yo 5 , Bog obit, with tha excaption
ofthe warranty enhancement covernge for this spac condition. For exaniph ge fr Sider, then and/or

vandalsm /s not cavered by the New Vehicle

or repairs related to this condition, please mail a copy of your repair order, proof-of-
ership to the following address for reimbursement consideration:

Toyota Motor Sales, U.S.A., Inc.
Scion Customer Experience, WC 10
19001 South Western Avenue
Torrance, CA 90509

Include your s, and telephone number(s) in your request. Please allow 6 to 8 weeks to process your

request.
We have sent this notice in the interest of your continued satisfaction with our products.

Sincerely,

Scion,
A Marque of Toyota Motor Sales, U.S.A., Inc.

Warranty Enhancement Program ZTW
Frequently Asked Questions

Q fs this a recall?

No. This is not a recall. At Scion, we are dedicated to providing vehic!
value. As part of our continual efforts to meet your product expectatiot
Enhancement to the Warranty Coverage to assure you that we stand b

condition?
A2: No, you do not need to take your vehicle to a dealership un!
conditions described in this letter. If you have note

Yes, this Warranty Enhancement cor V
condition and terms specified in the

A3

Q4: What should | do if