&) TOYOTA | Bescon SERVICE DRIVE SMART KEY WORKSHEET
CUSTOMER INTERVIEW FORM

VIN: Customer Name:
RO#: ASM Name: Date:

There are 3 potential methods of restoring Smart Key system operation. Please reference the information below for
customer inquiries or vehicles towed to the dealer for a no start condition:

Unlock Assist Needed

Y

1. If there is an intermittent no start (no crank) complaint and the start button LED
blinks green, the steering lock could be jammed and require steering input by
the driver (just like with a conventional key system steering lock jam)
® Rotate steering wheel side to side when trying to start to unjam

ACTION: Inform driver how to unjam and that hanging on the steering wheel when
entering and exiting vehicle is a potential cause. No need for repair if successful.

Back Up Start 2. ifthe “Smart entry” and “Smart start” are not working, check the backup start
system: hold the key fob to the start button with the brake pedal depressed and
push start button

e Make sure Smart Key (wireless key) is turned on

eCheck fob remote lock and unlock button operation

ACTION: If wireless key is turned ON in customized features (through NAV screen,
steering controls, or Owner's Manual procedure) and condition remains, mark the
results in the table below and prepare vehicle for inspection by a technician.

Wake Up Command 3. If the Smart system and the backup start are not working and the remote

(wireless) lock and unlock does function properly:
® Lock and unlock 5 times with key fob buttons and recheck operation.

ACTION: If vehicle operation is restored, this was likely caused by a dead car battery
or jump start — make sure vehicle battery is in good working order and return vehicle
to customer. If this does not work, mark down the results in the table below and
prepare vehicle for inspection by a technician.

> If the “Smart entry” and “Smart start” don’t work intermittently at a specific

Sy eee ere \
= Dy geographic location, this is potentially normal radio wave interference.

Dail i © Identify locations and confirm condition can be duplicated

=x eng o Inform customer of backup start and key shank entry processes

Service Consultant: (circle answers to prepare for inspection by technician)

1_| Was the vehicle towed in? YES NO
2 | Can vehicle be started holding fob over start button (pressing brake pedal and start button)? YES NO
3 | Is the condition a result of the 12v battery dying or a jump start? YES NO
4 | Is the steering lock jammed causing the start button LED to flash green (rotate to unjam)? YES NO
5 _| Is the “Wireless Key” turned off in customization on steering, radio or nav screen? YES NO
6 | Will vehicle Smart start after pushing remote fob lock and unlock 5 times with doors shut? YES NO
7_{ Did the vehicle come from another shop? If yes, for what repair? YES NO

FORWARD THIS COMPLETED QUESTIONNAIRE TO THE TECHNICIAN
© 2014, Toyota Motor Sales, USA February 2014