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NHTSA ID Number: 10133730

Manufacturer Communication Number: T-SB-0169-13 Rev

TSB/Document Date: 2018-04-23


Summary

Some 2013 model year RAV4 vehicles may exhibit a condition where the radio screen brightness varies noticeably between the audio and map/APPs screens, and/or the map/APPs screen is difficult not see. Follow the procedures in this bulletin to update the radio software in order to equalize the screen brightness.


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TSB/Document ID: T-SB-0169-13 Rev

Replacement Service Bulletin Number:

MFR Communication Date: 2014-03-13

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

MFR Component System:

MFR Component Subsystem:


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T-SB-0169-13

Rev2

November 14, 2013

Radio Screen Brightness Difference Between Modes
Service
Category

Audio/Visual/Telematics

Section

Navigation/Multi Info Display

Market

USA

Applicability
YEAR(S)

MODEL(S)

2013

RAV4

ADDITIONAL INFORMATION

REVISION NOTICE
March 13, 2014 Rev2:
• The entire bulletin has been updated.
January 6, 2014 Rev1:
• The Repair Procedure has been updated.
Any previous printed versions of this bulletin should be discarded.

Introduction

Some 2013 model year RAV4 vehicles may exhibit a condition where the radio screen brightness
varies noticeably between the audio and map/APPs screens, and/or the map/APPs screen is difficult
to see. Follow the procedures in this bulletin to update the radio software in order to equalize the
screen brightness.
NOTE
This bulletin ONLY applies to the Display Audio with Extension Box.

Production Change Information

This bulletin applies to vehicles produced BEFORE the Production Change Effective VIN shown
below.
MODEL

PLANT

PRODUCTION CHANGE EFFECTIVE VIN

RAV4

TMMC

2T3BFREV#DW057087

© 2014 ToyotaeBay logo Motor Sales, USA

Page 1 of 11

T-SB-0169-13

Rev2

November 14, 2013

Page 2 of 11

Radio Screen Brightness Difference Between Modes

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

EL1405

Software Update

0.5

86140-0R020
86140-0R040

87

74

APPLICABLE WARRANTY
• This repair is covered under the ToyotaeBay logo Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in this
bulletin.

Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)

PART NUMBER

QTY

GR8 Battery Diagnostic Station*

00002-MCGR8

1

SPECIAL SERVICE TOOLS
(SST)

CD Firmware Update
- Fujitsu Ten

PART NUMBER

RADIO ASSEMBLY
PART NUMBER

PANEL ID

DISC
COLOR

01019-FJTCD-14A

86140-0R020

100072

Blue

01020-FJTCD-14B

86140-0R040

100074

Red

© 2014 ToyotaeBay logo Motor Sales, USA

Rev2

T-SB-0169-13

November 14, 2013

Page 3 of 11

Radio Screen Brightness Difference Between Modes

Required Tools & Equipment (Continued)
Figure 1.

1
1

1
1

Panel ID

NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
* Essential SST.

Repair Procedure
Main Software Update
NOTE
Follow the software update procedure EXACTLY as stated in this bulletin. Any deviation from this
procedure may cause the software update to fail.

1. Confirm that the Firmware Update CD and the radio faceplate have the same Panel ID.
(See Required Tools & Equipment for more detail.)
2. Start the engine, or install the GR8 Battery Diagnostic Station and connect it to the vehicle 12V
battery terminals, and turn the ignition switch to ON.
NOTE
Vehicles equipped with smart key will turn OFF the power automatically after approximately
1 hour.

© 2014 ToyotaeBay logo Motor Sales, USA

Rev2

T-SB-0169-13

November 14, 2013

Page 4 of 11

Radio Screen Brightness Difference Between Modes

Repair Procedure (Continued)
Main Software Update (Continued)

3. Ensure that the audio function is turned OFF and
that the screen reads “Audio Off.”

Figure 2..

NOTE
The screen name and image may differ due to
the language setting and/or the last mode used
in Display Audio.

4. Press and hold the CAR button.

Figure 3..

5. While holding the CAR button, operate the ILL (light control) switch in the following sequence:
OFF – ON – OFF – ON – OFF – ON – OFF

6. When the Service Menu screen appears, select
Service Information.

Figure 4..

© 2014 ToyotaeBay logo Motor Sales, USA

Rev2

T-SB-0169-13

November 14, 2013

Page 5 of 11

Radio Screen Brightness Difference Between Modes

Repair Procedure (Continued)
Main Software Update (Continued)

7. Select Program Update.

Figure 5..

8. The Program Update screen will appear with the
message “Insert Update Disc.”

Figure 6..

9. Insert the disc.
10. Select OK once it becomes selectable.

Figure 7..

NOTE
If the OK button fails to become selectable after
5 minutes, eject and reinsert the disc. If it still
does not work, change the disc to a new one.

11. The Program Update screen will appear with Current Version and New Version fields.
NOTE
New Version is NOT the actual new software version but the software identification number.

© 2014 ToyotaeBay logo Motor Sales, USA

Rev2

T-SB-0169-13

November 14, 2013

Page 6 of 11

Radio Screen Brightness Difference Between Modes

Repair Procedure (Continued)
Main Software Update (Continued)

12. Confirm the New Version number. Select SELECT.
• For P/N 86140-0R020 (Panel ID: 100072)
confirm New Version is “02.0600.”

Figure 8.

• For P/N 86140-0R040 (Panel ID: 100074),
confirm New Version is “03.0600.”

Figure 9.

NOTE
If Program Loading Error appears, eject the disc and select OK. Then insert disc again and
go back to step 10.

13. Select OK.

Figure 10..

© 2014 ToyotaeBay logo Motor Sales, USA

Rev2

T-SB-0169-13

November 14, 2013

Page 7 of 11

Radio Screen Brightness Difference Between Modes

Repair Procedure (Continued)
Main Software Update (Continued)

14. The MAIN Module Version Up screen will appear.

Figure 11..

15. Ensure that the progress bar moves from left to right as the update proceeds.
NOTE
• The update may take about 50 minutes.
• Do NOT attempt to turn off the power during the update or the update will FAIL.
• If the progress bar does not move within 10 minutes, eject the disc and cycle the ignition
OFF. Start the procedure over from step 1.

16. Once the update is complete, the message
“Updating Complete” will appear on the screen.

Figure 12..

17. Select OK.

Figure 13..

© 2014 ToyotaeBay logo Motor Sales, USA

Rev2

T-SB-0169-13

November 14, 2013

Page 8 of 11

Radio Screen Brightness Difference Between Modes

Repair Procedure (Continued)
Main Software Update (Continued)

18. The message “Please turn off ACC and restart.”
will appear.

Figure 14..

19. Cycle the ignition switch and ACC OFF and then wait for at least 2 minutes before cycling
it back on.
NOTE
Wait for AT LEAST 2 minutes after turning the power OFF, or the update may not be effective.
Panel Software Update

1. Perform steps 2 – 11 of the Main Software Update procedure to go to the Program Update
screen.
2. For P/N 86140-0R020 (Panel ID: 100072) or P/N
86140-0R040 (Panel ID: 100074), confirm New
“PANEL” version is “06.0000.” and press SELECT.

Figure 15..

© 2014 ToyotaeBay logo Motor Sales, USA

Rev2

T-SB-0169-13

November 14, 2013

Page 9 of 11

Radio Screen Brightness Difference Between Modes

Repair Procedure (Continued)
Panel Software Update (Continued)

3. Select OK.

Figure 16..

4. The PANEL Module Version Up screen
will appear.

Figure 17..

5. Ensure that the progress bar moves from left to right as the update proceeds.
NOTE
• The update may take about 3 minutes.
• Do NOT attempt to turn off the power during the update or the update will FAIL.
• If the progress bar does not move within 10 minutes, eject the disc and cycle the ignition
OFF. Start the procedure over from step 1.

6. The message “Please turn off ACC and restart.”
will appear. When disc is ejected automatically,
pick up the disc.

Figure 18..

© 2014 ToyotaeBay logo Motor Sales, USA

Rev2

T-SB-0169-13

November 14, 2013

Page 10 of 11

Radio Screen Brightness Difference Between Modes

Repair Procedure (Continued)
Panel Software Update (Continued)

7. Cycle the ignition switch and ACC OFF and then wait for at least 2 minutes before cycling
it back on.
NOTE
Wait for AT LEAST 2 minutes after turning the power OFF, or the update may not be effective.
Software Version Confirmation

1. Perform steps 2 – 6 of the Main Software Update procedure to re-enter the Service Information
Menu.
2. When the Service Information screen appears,
select Version Information.

Figure 19..

NOTE
Screen brightness equalization occurs once
you have entered the Service Information
screen.

3. When the Version Information screen appears,
select Push for “DA.”

Figure 20..

© 2014 ToyotaeBay logo Motor Sales, USA

Rev2

T-SB-0169-13

November 14, 2013

Page 11 of 11

Radio Screen Brightness Difference Between Modes

Repair Procedure (Continued)
Software Version Confirmation (Continued)

4. Confirm the “MAIN” and the “PANEL” numbers on the Unit Version Information DA screen.
• For P/N 86140-0R020 (Panel ID: 100072)
confirm “MAIN” number is “02.06.00” and
“PANEL” number is “06.0000.”

Figure 21.

• For P/N 86140-0R040 (Panel ID: 100074),
confirm “MAIN” number is “03.06.00” and
“PANEL” number is “06.0000.”

Figure 22.

5. Wait for 10 seconds before cycling the engine or ACC OFF.
NOTE
Wait for AT LEAST 10 seconds before leaving the Unit Version Information DA screen, or
the update may not be effective.

6. Confirm that the screen brightness on the map/APPs screen has improved.
7. Cycle the engine or ACC OFF.

© 2014 ToyotaeBay logo Motor Sales, USA

1


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