Wayne Hutchinson / TMS Toyota Customer Services
Product Quality and Service Support, Quality Compliance
March 31, 2014

Approved By: Bob Waltz

To: All Toyota Dealers
From: Product Support Division

Limited Service Campaign BST Phase 3
ss RGENT

On July 24, 2013, the settlement of claims for Economic Loss arising from allegations of unintended
acceleration was approved. As part of the settlement Toyota will be launching the third phase of a Limited
Service Campaign to install Smart Stop Technology on March 31, 2014, for the following models:

Model Appx. Number Software Lsc
Phase Year Model of Covered Production Range Availability | Expiration
Vehicles Date Date
2009- Laie July, 2007 through Late
2oio_| Corolla | 843,300 December, 2010
2009- Corolla Early January, 2008 through Early
1 2010 Matrix 85,200 December, 2010 8/7/2013 8/7/2015
2008- Land 8,600 Early September, 2007 through
2010 Cruiser . Early August, 2010
2008- Hightander| 277,900 Early March, 2007 through Early
2 2010 September, 2010 12/11/2013 | 42/14/2015
2006- RAV4 761,000 Late July, 2005 through Early
2010 , September, 2010
2003- 4Runner 603,100 Mid-May, 2002 through Mid-
3 2009 August, 2008 3/31/2014 | 3/31/2016
2007- Late October, 2006 through Mid-
Tundra 477,500
2010 August, 2010
The follawing LSC BST documents have been updated and are visible on TIS:
- Dealer Letter
- FAQ

+ Technical Instructions

Media Contacts

It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please
do not provide this number to customers. Please provide this contact to only media associates.)

Dealership associates who have any questions are requested to contact their District Service/Parts Manager.

Please review this preliminary notification with your staff to ensure that all relevant personnel have been briefed
regarding this subject.

Thank you for your cooperation.

CP) TOYOTA

Limited Service Campaign - BST
Multiple Models and Model Years

Smart Stop Technology

Customer Frequently Asked Questions

Updated March 31, 2014 (Phase 3)
Updated December 11, 2013 (Phase 2)
Published August 1, 2013 (Phase 1)

We are providing the following information to keep you informed of the Limited Service Campaign details

Qi: ___ What is Toyota offering and why?
At: On July 24, 2013 a settlement of claims for Economic Loss arising from allegations of unintended

acceleration was approved. As part of the settlement, Toyota will initiate a Limited Service Campaign (LSC)
to install Smart Stop Technology on the models listed in the following table. This feature will cut engine
power in case of simultaneous application of both the accelerator and brake pedals at certain speeds and
under certain driving conditions. This LSC will be available for 2 years from the availability of the Smart Stop
Technology for each applicable model. Please refer to the following table for model specific expiration dates.

Software LSC Expiration

|

| Phase |Model Year Model Appx. UIO Availability Date Date
2009-2010 Corolla 843,300

| 1 2009-2010 | Corolla Matrix 85,200 08/07/2013 08/07/2015

| 2008-2010 | Land Cruiser 8,600

t 2008-2010 | Highlander 277,900

2 2006-2010 RAV4 761,000 42/11/2013 12/11/2015
2003-2009 4Runner 603,100

3 [2007-2010 | Tundra 477,500 eal oem

Q2: How does the Smart Stop Technology operate?
A2: Smart Stop Technology cuts engine power in case of simultaneous application of both the accelerator and
brake pedals at certain speeds and in certain driving conditions.

When Smart Stop Technology is engaged, engine output is cut to the idle position, reducing the load on the
brakes. System logic helps ensure Smart Stop does not engage when it is not needed or might be

inconvenient in certain driving conditions.

For example, the system will not activate in 4WD vehicles while driving in the low range. This system also
allows the driver, for instance, to depress the brake pedal in conjunction with the accelerator pedal when
starting on a steep hill. No matter the situation, activation is canceled when the brake pedal is released.

© 2014 Toyota Motor Sales, USA

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3:___Which and how many vehicles are covered by this Limited Service Campaign
A3. ‘There are approximately 3.0 Million Toyota vehicles covered by this LSC. The entire LSC covers
approximately 3.2 Million Toyota and Lexus vehicles. Please refer to the following table for model specific

details.

Phase |Model Year| Model Production Date Range aoe .
2009-2010 Corolla Late July, 2007 through Late December, 2010 843,300

1 | 2009-2010 | Corolla Matrix [Early January, 2008 through Early December, 2010 | 85,200

2008-2010 | Land Cruiser | Early September, 2007 through Early August, 2010 8,600
2 2008-2010 Highlander_|Early March, 2007 through Early September, 2010 _[ 277,900
2006-2010 RAV4 Late July, 2005 through Early September, 2010 761,000
3 2003-2009] 4Runner__|Mid-May, 2002 through Mid-August, 2009 603,100
2007-2010 Tundra Late October, 2006 through Mid-August, 2010 477,500

3a: e there any Lexus or Scion vehicles covered by this Limited Service Campaign?
A3a: Yes, please reference the following table for Lexus models covered by this Limited Service
Campaign.

Phase|Model Year| Model Production Range Appx.
1 2008-2010! LX 570 Mid-July, 2007 through Early May, 2010 13,800
2010 RX 350 | Early December, 2008 through Early September, 2010[ 131,800

;___ How will Toyota notify owners about this Limited Service Campaign?

A4; Starting in early February 2013, owner notifications were mailed to owners by the court appointed
administrator, Gilardi and Company. Approximately 22 million notices were mailed to Toyota and Lexus
customers informing them of the settlement. in early March 2013, notice of the settlement was also run in
select U.S. publications along with banner ads which were posted on the internet.

5:___How long will it take to install the Smart Stop Technolo oftware?
AS: The software installation will take approximately 45 minutes. However, depending upon the dealer's work
schedule, it may be necessary to make your vehicle available for a longer period of time.

6: ___When does this Limited Service Campaign expire?

A6: This LSC will be available for 2 years from the availability of the Smart Stop Technology. Please refer to the
table in A1 for model specific expiration dates. Any authorized Toyota dealer will install the Smart Stop

Technology at no charge to the vehicle owner prior to the model specific expiration date.

Q7:__What if an owner has additional questions or concerns about the LSC?

A7: Owners with questions or concerns are asked to please contact the Toyota Customer Experience Center at
1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through 4:00 pm Pacific
Time.

8: ___ What if an owner has additional questions or concerns about the settlement?
A8: Inquiries regarding the settlement should be directed to the court-appointed administrator, Gilardi &
Company. Customers with questions about the settlement should be directed to the settlement website,
www. ToyotaELSettlement.com, or asked to call 877-283-0507.

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© 2014 Toyota Motor Sales, USA