Audi of America, Inc.

Date:

November 21, 2016

To:

Audi Dealer Principal, Service Manager, and Parts Manager

From:

Audi Customer Protection

Subject: Upcoming Update 45E3
Software Update Package
2017 Audi A4

Dear Audi Dealer Principal, Service Manager, Parts Manager, General Manager:
This communication is to inform you of upcoming Update 45E3.
What vehicles are affected?
There are 15,843 Audi vehicles affected in the U.S. by this Update.

Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 248 754 5000
www.audiusa.com

Of the affected vehicles, the following are in dealer inventory:
New Vehicle Inventory: 1,500
CPO Inventory: 230
What is the issue?
On certain Audi A4 vehicles manufactured within a specific period, a software update package for
the ESP control unit and instrument cluster has been prepared.
What does the repair procedure involve?
Update the ESP and/or instrument cluster with the latest software using SVM.
When will the Update be available?
This Update will be visible in Elsa and ServiceNet on or about November 22, 2016.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update
applies to each specific vehicle. Additionally, this Update is posted on Elsa and
ServiceNet for additional information and complete repair instructions.
Consistent with general Audi corporate policy governing Updates, Audi is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in
writing of recalls and service actions.) Each vehicle should be completed when it is in to
the dealer for maintenance or any other service visit. Dealer stock vehicles cannot,
however, be delivered to consumers until the Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run
the “New and CPO Inventory Open Campaign/Action Listing” report from the OMD Web
system.
Dealers must ensure that every affected vehicle gets the update before delivery to
consumers. Your effort is integral in reaching the highest quality expectations of Audi
customers.
Thank you for your cooperation and assistance in this important matter.

Technical Service Bulletin
45E3 UPDATE – Software Update Package (NVLW)
November 22, 2016
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Audi A4

2017

See Campaign/Action screen in Elsa

None

Condition
This Update has been proactively released to prevent the following condition from occurring in the vehicle:
On certain Audi A4 vehicles manufactured within a specific period, a software update package for the ESP control
unit and instrument cluster has been prepared.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the 45E3 code in the Elsa Campaign/Action Information
screen on the day of repair.

•

Vehicle must be within the New Vehicle Limited Warranty.

•

Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.

•

Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Technical Background
On certain Audi A4 vehicles manufactured within a specific period, a software update package for the ESP control
unit and instrument cluster has been prepared.

© 2016 Audi of America, Inc.

Page 1 of 6

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Service
SVM Update Instructions
1. Place the vehicle key on the key symbol in the center console storage compartment and keep it there
during the entire update process.

2. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
3. Attach an appropriate battery charger to the vehicle.
4. Attach the scan tool to the vehicle using an USB cable.
5. Confirm that the scan tool is communicating with the diagnostic head by USB . If the
Bluetooth symbol is shown then disconnect the diagnostic head from the vehicle and then
reattach the USB cable to the diagnostic head and then reattach to the vehicle.

6. Using Flashing, perform the update using the SVM action code, 45E3A300.

NOTE
This SVM code will update all required control
modules automatically. The flashing process
only has to be performed once.
7. After the Flashing test plan has completed upload log online.

© 2016 Audi of America, Inc.

Page 2 of 6

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Criteria 01 – ESP Control Unit
The following work must be performed after the software update for the ESP control unit.
1. Check tire pressures and adjust if necessary.
2. Switch ignition off and on again.
3. Store tire pressure in MMI.

© 2016 Audi of America, Inc.

Page 3 of 6

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Warranty
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number

45E3

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator

Mark Labor as causal part

Vehicles may have more than one criteria. Complete and claim all applicable criteria on one claim.
Vehicle Wash/Loaner
Criteria I.D.

Do not claim wash/loaner under this action
01 or 02 (Claim only once)
Connect battery charger.
Labor operation: 2706 8950

10 T.U.

--AND-Criteria I.D.

01
Connect vehicle diagnostic tester, perform software update for ESP control unit.
Labor operation: 4562 2599

Time state on diagnostic
protocol (max 45TU)

-andCheck tire pressures and store in MMI.
Labor operation: 4440 0699

6 TU

--AND/OR--

Continue to next page
© 2016 Audi of America, Inc.

Page 4 of 6

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Criteria I.D.

02
Connect vehicle diagnostic tester, perform software update for instrument cluster.
(PR number 9S7) Labor operation: 9025 2599

Time state on diagnostic
protocol (max 75TU)

-OR(PR number 9S5) Labor operation: 9025 2699

Time state on diagnostic
protocol (max 45TU)

© 2016 Audi of America, Inc.

Page 5 of 6

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Additional Actions Some of the affected vehicles may be involved in additional Actions.
Please check your Elsa Campaign/Action Information screen so that any
additional required work can be done simultaneously.
Verifying Vehicle
Eligibility

To verify vehicle eligibility for this Update, always check the Elsa
Campaign/Action Information screen. The Elsa system is the only binding
inquiry and verification system; other systems are not valid and may
result in non-payment of a claim.

Help for Claim
Entry

For questions regarding claim entry, contact Audi Warranty.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any and
all work that was conducted on the vehicle, including any and all updates
completed under this Update.

Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.

© 2016 Audi of America, Inc.

Page 6 of 6

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.