Warranty Information
General Communication

Number: VWC-17-12

Subject: Sales Preparation Program for New, Unused, Unsold
Model Year 2013 - 2014 Volkswagen Touareg 3.0L TDI
Gen 2.1 Vehicles in Dealer Stock with Less than 1,000
Miles

Date: Nov. 27, 2017
This document conveys
Volkswagen Warranty general
information.

New, unused, unsold Model Year 2013 - 2014 Volkswagen Touareg 3.0L TDI Gen 2.1 vehicles in dealer
stock with less than 1,000 miles may require additional attention prior to retail sale.
To support dealers in preparing these vehicles for sale, and to help ensure a positive customer delivery
experience, Volkswagen is offering a sales preparation program that allows dealers to prepare these
vehicles before sale (within certain parameters).
Certain services will be mandated for all new, unsold Model Year 2013 - 2014 Volkswagen Touareg 3.0L
TDI Gen 2.1 dealer stock vehicles with less than 1,000 miles in order to bring these vehicles in line with
maintenance cycles and proper detailing. Some vehicles may require additional services in order to
mitigate any extreme or environmental effects.

Service Instructions
Note that the information in this communication can also be found in Technical Bulletin Instance Number
2049353 Extended Inspection for New, Unused, Unsold Model Year 2013 - 2014 Volkswagen Touareg
3.0L TDI Gen 2.1 Vehicles in Dealer Stock with Less than 1,000 Miles.
Step 1:
 Perform the work procedure found in the 23V6 Emissions Recall Circular. The SAGA claim must be
approved prior to resale of the vehicle.
 Ensure the IN-FORM tool is properly utilized for the approved emissions modification. The INFORM tool can be accessed here: https://tdi-inform.track360.com/.
 Not using the IN-FORM tool to properly document and validate the modification will stop the
processing of payment for your dealership even if the modification has been completed.
Step 2:
Review/perform the mandatory sales preparation services listed below. Note that repair authorization is
not required for these items, however, documentation is required per the Volkswagen Warranty Policies
and Procedures Manual.
 Check Elsa for any other open recall campaigns aside from 23V6. If any are found,
perform/close the campaigns and claim separately from this communication
 Test battery using Midtronics tester, charge or replace battery as necessary
 Ensure that transport mode has been deactivated
Page 1 of 4 (plus attachment)
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information













Perform vehicle detail
Check tire pressures. Adjust to specification, if necessary
Check torque of all wheel bolts. Adjust to specification, if necessary
Check and replace (if necessary) wiper blades
Perform engine oil change with filter
Replace cabin air filter
Perform complete brake fluid flush
Replace fuel filter
Add diesel fuel (maximum $12.00)
Check and adjust all other fluid levels (engine coolant, washer solvent, etc.)
Test drive vehicle for 10 miles to check for other issues
Ensure that Inventory Vehicle Extended Inspection/Maintenance Form (attached) is
completed for all required inspection items. The form must be completed and signed for
each vehicle, and must be retained as part of required documentation, along with a valid
repair order

Step 3:
Review/perform the services listed below based on the result of a road test. Note that repair authorization
is required for these items before proceeding with sales preparation services. If brake components or
tires are in need of replacement, create a Warranty Repair Acceptance Request in WISE > Operations
using VW-Owned TDI Request for authorization. If authorized, perform repairs and retain replaced parts, if
any, for QTM inspection.
Note: Dealers should be prepared to provide documentation of 30-day inventory maintenance
services, if requested.
 Brakes
If brake vibration/noise is present after road test, replace brake pads/rotors on affected axle(s).
Retain replaced parts, if any, for QTM inspection. Review ElsaPro for any mandatory
replacement torque to yield hardware/fasteners.
 Tires
If tire vibration is present after road test, extend road test additional 10 miles (as noted on
Inventory Vehicle Extended Inspection/Maintenance Form) and recheck for vibration. If still
present, replace affected tire(s). Retain replaced parts, if any, for QTM inspection
Step 4:
Perform other services needed for vehicle to be saleable as new. Note that if other services are needed,
create a Warranty Repair Acceptance Request in WISE > Operations using VW-Owned TDI Request for
authorization. If authorized, perform repairs and retain replaced parts, if any, for QTM inspection.

Page 2 of 4 (plus attachment)
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
Authorization and Documentation Reference

Item

Document per
Warranty Policy

WISE Warranty
Repair
Acceptance

Parts Retention
for QTM
Inspection

Wiper blades

X

Cabin air filter

X

Fuel filter

X

Fluids

X

Battery

X

Brakes

X

X

X

Tires

X

X

X

Other items

X

X

X

X

Claim Coding
For Step 1
Claim according to 23V6 Emissions Recall Circular

For Step 2
Claim Type

9SP

Service Number

X130

Damage Code

0010

Part Manufacturer Code

444

Labor Operations

Fuel

Review/perform Step 2 items without
battery replacement

01010099

460 TU

Review/perform Step 2 items with
battery replacement

01010099

550 TU

Outside material: FUEL

Up to $12.00

Page 3 of 4 (plus attachment)
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
Vehicle Detail

Outside labor operation A0000000

Up to $175

Parts (as needed)

Wiper blades, engine oil, engine oil
filter, cabin air filter, brake fluid, fuel
filter, battery

See ETKA for part numbers

For Step 3
Claim Type

9SP

Service Number

X132

Damage Code

0010

Part Manufacturer Code

444

Labor Operations

See ElsaPro for labor operations. Note: Diagnosis and/or test drive labor
operations are NOT permitted.
Outside material: TIRES

Must be identical to original equipment

Brake pads/rotors

See ETKA for part numbers

Parts (as needed)

For Step 4
Claim Type

9SP

Service Number

X133

Damage Code

0010

Part Manufacturer Code

444

Labor Operations

See ElsaPro for labor operations

Parts (as needed)

See ETKA for part numbers

Questions
For any questions regarding this communication, please contact the Warranty Helpline at 1-866-306-8447
or warranty.helpline@vw.com.

Page 4 of 4 (plus attachment)
© 2017 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Inventory Vehicle Extended Inspection/Maintenance Form
Stock Number:

Dealer Number:

R.O. Number:

VIN:

Mileage In:

Mileage Out:

Technical Inspection – Pre-Road Test

□ Transport mode deactivated
□ Perform battery test with Midtronics test equipment. Charge or replace battery if indicated by test result
□ Check vehicle interior condition
□ Visual inspection of vehicle body
□ Check and adjust tire pressure to specification
□ Check engine oil level
□ Check fluid level (brakes, engine coolant, washer solvent, etc.)
□ Check and adjust wheel bolt torque, if needed

Road Test – 10 Mile Minimum

□ During road test, add diesel fuel (up to $12.00)
□ Apply brakes several times to remove surface corrosion (in a safe and appropriate area)
□ Observe proper driving characteristics of vehicle (noise, vibration, flat spots on tires)
□ approximately
When vehicle is up to operating temperature, perform 10 moderate accelerations in 3 gear from
1100 RPM to 2500 RPM coasting back down (in gear) to 110 RPM to ensure the cylinder
rd

pressure sensor is adapted

□ With an ODIS scan tool, check that IDE03577 (0001 Engine Control Module) has a non-zero value. If a nonzero value is stored, the cylinder pressure sensor is fully adapted
□ If a zero value is stored in IDE03577, perform 10 more accelerations and coast down as listed above.
□ If, after 10 miles, abnormal driving characteristics are still present, extend road test for additional 10 miles
Technical Inspection – Post-Road Test

□ Visually inspect vehicle undercarriage (brake lines, exhaust, steering, bushings)
□ Check for debris and clean plenum area, under hood, and sunroof drains
□ Perform all outstanding campaigns/updates, if any
□ Perform other items listed under STEP 2
□ Replace wiper blades, if necessary
□ Change engine oil and filter
□ Replace cabin air filter
□ Perform brake fluid flush
□ Replace fuel filter

I certify that all operations have been completed and that this vehicle has been prepared in accordance with Volkswagen
procedures and quality standards. (Attach this checklist to the repair order)

□ All product updates have been checked
Technician Signature:

Date: