Emissions Recall
Code: 23V7
REVISION
Subject
Release Date
Revision Summary
Affected Vehicles

3.0L TDI Engine Emissions System Modification – TDI Vehicles USA ONLY
November 30, 2017
Updated resale information included.
U.S.A.:

2015-2016 MY Volkswagen Touareg 3.0L TDI Generation 2.2

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.


Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Problem Description

3.0L TDI vehicles were equipped with undisclosed Auxiliary Emission Control Devices which
are not permitted by emissions regulations.

Corrective Action

Install updated engine control module (ECM) software and transmission control module (TCM)
software to bring affected vehicles into regulatory compliance.

Code Visibility

On or about November 6, 2017, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports. A list will not be posted for dealers who
do not have any affected vehicles. The campaign code will show open on affected vehicles in
Elsa and affected vehicles will be identified with this campaign code in the VIN Lookup tool at
www.vw.com.

Owner Notification
Loaner/Rental Vehicle
– REQUIRED!

Owner notification will take place on or about November 6, 2017.
To remain compliant with the Settlement Agreement, Service Consultants must complete a
Loaner/Rental label and it must be signed by the customer. This documents each customer’s
decision to accept or decline the offer for a loaner or rental vehicle while the Approved
Emissions Modification was being performed on their vehicle.

Affix the completed label to the Repair Order and follow the new photo documentation
requirements for this label in the IN-FORM tool.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017

23V7 Page 1 of 25

Emissions Campaigns
Requirements
(CALIFORNIA ONLY)

The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.vwhub.com.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Fill out and affix the appropriate TDI Recall Proof of Completion label and the appropriate
Supplemental Vehicle Emissions Control Information Label after work is complete. Additional
shipments will be released based on the volume of completed repairs claimed through
SAGA. The parts will not be available for order through the website at this time.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017

23V7 Page 2 of 25

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number

23V7

Damage Code

0099

Parts Vendor Code
Claim Type
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

WWO
Sold vehicle: 7 10
Mark labor as causal
Do not claim vehicle wash or loaner under this action
01
Perform software update, *install TDI Recall Proof of Completion label and install
Supplemental Vehicle Emissions Control Information Label; complete TDI IN-FORM
Validation Tool requirements; top off AdBlue tank.
Labor operations:
2360 25 99

90 T.U.

Quantity
Up to 11.00

Part Number
G 052910A2

Description
AdBlue (one bottle = 0.5 gallon/ 1.89 Liter)

*Labels are sent free of charge. They cannot be charged to this campaign.
– LOANER/RENTAL MUST BE CLAIMED ON A SEPARATE LINE –
DO NOT PUT ON CAMPAIGN CLAIM
LOANER/RENTAL

Claim Type: A1A
Service #: CU01
Damage Code: 0010
Removed Part : MOB
Outside LO Number : CU010000
DO NOT PUT LOANER/RENTAL ON CAMPAIGN CLAIM

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017

23V7 Page 3 of 25

Campaign Work Procedure

23V7 Emissions Recall

NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.

Required Parts
Quantity
Up to 19.5L

Part Description
AdBlue

Part Number
Any, as required

IMPORTANT!
AdBlue Ordering Information
•

Any AdBlue part number in any quantity/volume is acceptable for use.

•

For claiming purposes, for every 0.5 gallons of AdBlue used, one unit of G 052910A2 should be
entered onto the SAGA claim regardless of which AdBlue part number was used.

Required Labels
Quantity

Part Description

1

TDI Proof of Completion Label

1

VECI Label

1

VECI Label

Part Number
7P0 010 023 A
--AND-059 010 533 BF
--OR-059 010 533 BG

Vehicle
MY 2015 and 2016 Touareg
MY 2015 Touareg
MY 2016 Touareg

IMPORTANT!
Maintaining Your TDI Campaign Label Supply
•

SAGA claims count! Warranty Administrators should enter TDI claims promptly to ensure
labels can be allocated to support future repairs.

•

TDI Labels are allocated daily, free of charge, based on the count of TDI claims entered in
SAGA.

•

TDI labels cannot be ordered through the Compliance Label Ordering Portal. If you have
questions, please email labelrequest@vw.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017

23V7 Page 4 of 25

Required Tools

VAS6150X - Diagnostic
Tester (or equivalent)

GRX3000VAS – Battery
Tester/Charger (or
equivalent)

VAS6154 - Vehicle
Communication
Interface (or equivalent)

•

Service Modification Validation Web App

•

tdi-inform.track360.com

TIP
This web application is compatible with desktops,
laptops, Apple and Android mobile devices running the
most current versions of FireFox, Chrome, Safari, or
Explorer as well as iOS 9+ on iPads and iPhones.
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment for
your dealership even if the modification has been
completed. Look for the image below to indicate labor
operations, parts, or labeling that requires
IN-FORM tool image documentation.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017

23V7 Page 5 of 25

Emissions Modification Instruction
Section A - Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.

•

Check for other Open campaign actions .

•

Other Open campaign actions must be completed
prior to releasing the vehicle to the customer.

Proceed to Section B

Section B – Check for Service Initiation
NOTE
RISK of Non-payment!
Not using the IN-FORM tool to document and validate
the modification will stop the processing of payment
for your dealership even if the modification has been
completed. Look for the image below to indicate
labor operations, parts, or labeling that requires
IN-FORM tool image documentation.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017

23V7 Page 6 of 25

NOTE
RISK of Non-payment!
Ensure that the “check mark” is present
prior to beginning any repair.
•

Check the Service Initiation Form for the
presence of the “check mark” .
o

If “check mark” is NOT present,
DO NOT proceed with any repair.

o

If “check mark” is present,
initiate Service Modification
Documentation Form and continue work

DO NOT proceed with any work unless you can initiate
the Service Modification Documentation Form.

Proceed to Section C

Section C – Check for Pre-existing MIL ON conditions and Vehicle Modifications
•

Perform a visual inspection of the intake,
exhaust, and emissions systems.
o If the visual inspection of the intake, exhaust,
or emissions equipment reveals damage or
concerns, STOP, create a VTA ticket and
contact the Volkswagen Technicians
Helpline.
o If the visual inspection of the intake, exhaust,
or emissions equipment reveals no damage
or concerns, continue the work procedure.

•

Check for vehicle modifications from original
equipment.
o If vehicle modifications from original
equipment related to emissions components
are found, STOP, create a VTA ticket and
contact the Volkswagen Technicians
Helpline.
o If vehicle modifications from original
equipment related to emissions components
are not found, continue the work procedure.

•

Check for illumination of the MIL .
o If MIL is illuminated, STOP, create a VTA
ticket and contact the Volkswagen
Technicians Helpline.
o If MIL is not illuminated, continue the work
procedure.
TIP

VTA cases regarding MIL ON conditions require a GFF
diagnostic log to be uploaded at the time of first contact.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. All Rights Reserved.
November 2017

23V7 Page 7 of 25

NOTE
RISK of Non-payment!
The purpose for this step is to document vehicle
condition prior to initiation of this action and does
not authorize the repair of any pre-existing
conditions.
Proceed to Section D

Section D – Refill AdBlue
•

Lift the rear compartment carpet and slide it
back.

•

If equipped remove the spare tire by removing