Warranty Policies and Procedures Bulletin
Audi Warranty

Number: AWA-17-15

Subject: Sales Preparation Program for New, Unused, Unsold
Date: Nov 30, 2017
Gen 2.1 Q7 Vehicles - Revised
Dealers: U.S., Puerto Rico

This document modifies the
Audi Warranty Policies and
Procedures Manual.

New, unused, unsold Gen 2.1 Q7 TDI vehicles in dealer stock may require additional attention prior to retail
sale.
To support dealers in preparing these vehicles for sale, and to ensure a positive customer delivery
experience, Audi is offering a sales preparation program that allows dealers to prepare these vehicles
before sale (within certain parameters).
Service Instructions
Note that the information in this bulletin can also be found in Technical Service Bulletin 2049182: Sales

preparation program for new, unused, unsold Gen 2.1 Q7 TDI vehicles.

Step 1:
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Ensure that the VAS tester is updated to the latest version.
Perform Campaign 23V5 emissions modification. The SAGA claim must be approved prior to resale
of the vehicle.
Ensure IN-FORM tool is properly utilized for approved emissions modification. The IN-FORM tool
can be accessed here: https://tdi-inform.track360.com/
Not using the IN-FORM tool to properly document and validate the modification will stop the
processing of payment for your dealership even if the modification has been completed.

Step 2:
►
►

Review/perform items listed below. Note that repair authorization is not required for these items.
See Re-PDI checklist in the IN-FORM tool for all required inspection items.
REVIEW ITEMS
• Check Elsa for any other open recall campaigns aside from 23V5 (Step 4 below). If any are found,
perform/close the campaigns and claim separately from this bulletin.
• Ensure that transport mode has been deactivated.
• Perform vehicle detail.
• Check tire pressures. Adjust to specification, if necessary.
• Check torque of all wheel bolts. Adjust to specification, if necessary.

©2017 Audi of America

Page 1 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Warranty Policies and Procedures Bulletin
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Check and replace (if necessary) wiper blades
Perform oil change with filter
Replace pollen filter
Perform complete brake fluid flush
Replace fuel filter
Add diesel fuel (maximum $12.00)
Test battery using Midtronics Tester, replace if necessary
Multi Point Inspection
Check and adjust all other fluid levels (engine coolant, washer solvent, etc.)
Test drive vehicle for 10 miles to check for other issues
Ensure that the Re-PDI checklist in the IN-FORM tool is completed.

Step 3:
►

Review/repair the following components, if needed, based on the results of the test drive. Note
that authorization to repair/replace these components is required before proceeding with the sales
preparation services.
•

Brakes: If brake vibration/noise is present after road test, perform TSB 2022584. If necessary,
replace brake pads/rotors on affected axle(s).

•

Tires:

If tire vibration is present after road test, set all tire pressures according to the owner’s
manual based on customer requirements (normal vs. full load). Extend road test for an
additional 10 miles at various speeds and re-check for vibration. Some tires require
longer test drives to eliminate temporary flat spots. Raise the vehicle on a lift/hoist
immediately after the test drive to check the balance and RFV before the tires cool down
again. If vibration is still present, replaced affected tire(s).

►

To request authorization to repair/replace tire or brake components, send an email to
AudiWarranty@audi.com with supporting documentation for the replacement of brakes/tires.

►

Dealers should be prepared to provide documentation of 30-day inventory maintenance services,
as it may be requested.

Step 4:
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If additional issues related to improper vehicle storage/maintenance are found with the paint,
wiring, or other components, it is the responsibility of the dealer to repair these items. Repairs for
non-manufacturer defects will not be reimbursed.

►

Confirm completion of all items by checking them off in the Re-PDI checklist in the IN-FORM
tool.

©2017 Audi of America

Page 2 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Warranty Policies and Procedures Bulletin
Claim Coding
For Step 1:
Claim according to Campaign 23V5 bulletin.
For Step 2:
Claim Type:

9SP

Service Number:

X130

Damage Code:

0010

Labor Operations:

Step 2 items without battery replacement

01010099

460 TU

Step 2 items with battery replacement

01010099

550 TU

Fuel:

Outside material : FUEL

Up to $12.00

Vehicle Detail:

Outside labor operation A0001600

Up to $175

Parts (as needed) :

Wiper Blades
Oil / Oil Filter
Pollen Filter
Brake Fluid
Fuel Filter
Battery

See ETKA for part numbers

For Step 3:
Claim Type:

9SP

Service Number:

X132

Damage Code:

0010

Labor Operations:

See ElsaPro for applicable labor operations. Note that labor operations for
diagnosis and/or test drive are not permitted.

Parts (as needed)

Outside material : TIRES

Must be identical to original

Brake pads/rotors

See ETKA

Questions or concerns may be directed to Audi Warranty at 866.677.2834 or AudiWarranty@audi.com.
Information in this bulletin is Warranty policy. All warranty claims must be submitted in accordance with the most recent edition
of the Audi Warranty Policies and Procedures Manual. Claims are subject to review and/or audit by Audi Warranty.
©2017 Audi of America

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.