E
Emiss
sions
s Reca
all
C
Code: 23V4
Subject
Release Date
Affected
d Vehicles

3.0L
3
TDI Engiine – Emissio
ons System M
Modification
February
F
08, 2018
U.S.A.:
U

2014-2016 MY Audi
A
Q5, A6, A
A7 A8/A8L 3.0
0L TDI Genera
ation 2 PC

Check
C
Campaign
ns/Actions screen in Elsa on the day of repair to vverify that a VIN qualifies for repa
air under this
action.
a
Elsa is th
he only valid cam
mpaign inquiry & verification sourc
rce.


Campa
aign status must show “open.”



If Elsa shows other ope
en action(s), info
orm your custome
er so that the wo
ork can also be ccompleted at
me time the vehiicle is in the workkshop for this ca mpaign.
the sam

Problem Description

3.0
3 TDI vehicles were equiipped with un disclosed Auxxiliary Emissio
on Control De
evices which
are
a not permitted by emissio
ons regulation
ns.

Corrective Action

Install
I
updated
d engine conttrol module (E
ECM) softwarre, transmissio
on control mo
odule (TCM)
software
s
and hardware
h
to brring affected vvehicles into re
egulatory com
mpliance.

e Visibility
Code

On
O or about January 02, 20
018, affected vvehicles will b
be listed on the Inventory V
Vehicle Open
Campaign
C
Acttion report und
der My Dealers
rship Reports. A list will not be posted for dealers who
do
d not have an
ny affected ve
ehicles. The ccampaign code
e will show op
pen on affected
d vehicles in
Elsa
E
and affec
cted vehicles will
w be identifie
ed with this ca
ampaign code in the VIN Lo
ookup tool at
www.audiusa.
w
com.

Owner Notification

Owner
O
letter examples
e
are included in th
his bulletin forr your referencce. Owner notification will
take
t
place on or about Janu
uary 02, 2018.

C
Emissions Campaigns
Requirements
NIA ONLY)
(CALIFORN

The
T
California
a Air Resourc
ces Board and
d the Departm
ment of Motor Vehicles (D
DMV) require
emissions-rela
e
ated campaign
ns to be com
mpleted prior tto vehicle reg
gistration rene
ewal. When
campaign
c
worrk is done you
u must provide
e the owner w
with a signed “V
Vehicle Emisssion Recall –
Proof
P
of Corrrection” certiificate (RC E
EMISCAVWAU
U). Order ce
ertificates online via the
Compliance
C
La
abel Ordering portal at www
w.accessaudi.ccom.

Loanerr Vehicle –
REQUIRED!

Customers
C
are
e eligible to receive a loanerr vehicle. Plea
ase refer to the
e warranty exttension
bulletin
b
AWA 18-02
1
for claim
ming instructio ns.
To
T remain com
mpliant with the Settlementt Agreement, Service Conssultants mustt complete a
Loaner/Rental
L
l label and it must
m
be signe d by the custo
omer. This do
ocuments each
h customer’s
decision
d
to ac
ccept or decline the offer for a loaner or rental veh
hicle while th
he Approved
Emissions
E
Modification was being perform
med on their vehicle.

The
e repair information in this document is intended for use only by skilled
s
technicians who
o have the proper toools, equipment and tra ining to correctly and safely maintain your vvehicle. These
pro
ocedures are not inten
nded to be attempted by “do-it-yourselfers,” and you should not assume
a
this documennt applies to your veh icle, or that your vehiccle has the condition described. To
dettermine whether this in
nformation applies, contact an authorized Au
udi dealer. 2017 Au
udi of America, Inc. andd Audi Canada. All Ri ghts Reserved.
Feb
bruary 2018

23V4 Page 1 of 25

Affix the completed label to the Repair Order and follow the new photo documentation
requirements for this label in the IN-FORM tool.
Additional Information

Please alert everyone in your dealership about this action, including Sales, Service,
Parts and Accounting personnel. Contact Warranty if you have any questions.
Fill out and affix the appropriate TDI Recall Proof of Completion label and the appropriate
Supplemental Vehicle Emissions Control Information Label after work is complete. Additional
shipments will be released based on the volume of completed repairs claimed through
SAGA. The parts will not be available for order through the website at this time.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2018

23V4 Page 2 of 25

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Fax repair order to Warranty at (905) 428-4811.
Service Number 23V4
Damage Code 0099
Parts Vendor Code 002
Claim Type Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator Mark labor as causal
Vehicle Wash/Loaner Do not claim vehicle wash or loaner under this action
Criteria I.D. 01 and 4G
-OR01 and 4H (Model Year 2014)
-OR01 and 8R
Install recall hardware as appropriate per model; *install TDI Recall Proof of
Completion label and install Supplemental Vehicle Emissions Control Information
label; complete Validation Tool requirements; courtesy fill of AdBlue and **Fuel tank.
*Labels are sent free of charge. They cannot be charged to this campaign.
**Fuel must be claimed according to Warranty Circular AWA 18-02.
MY 2014:
Labor operation: 2674 25 99
Vehicle

45 T.U.

Quantity
1

Part Number
059 905 061 H

1
Up to 23.0 L
Up to 17.0 L
Up to 18.7 L
Up to 18.7 L
Up to 26.0 L

059 906 262 Q

Description
Glow Plug with Combustion
Chamber Pressure Sensor
Heated Oxygen Sensor

G 052910A4

AdBlue

All
Q5
A6/A7
A6 quattro
A7 quattro
A8/A8L

--AND-Connect battery charger.
Labor operation: 2706 89 50

10 T.U.

--AND-Connect vehicle diagnostic tester, perform software update for control unit.
Labor operation: 2360 22 99

Time stated on diagnostic protocol
(Maximum 60 T.U.)

--AND-Follow IN-FORM tool app.
Labor operation: 0183 00 99

20 T.U.

*Labels are sent free of charge. They cannot be charged to this campaign.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2018

23V4 Page 3 of 25

Criteria I.D.

02 and 4G
-OR02 and 4H (Model Years 2015/2016)
-OR02 and 8R
Install recall hardware as appropriate per model; *install TDI Recall Proof of
Completion label and install Supplemental Vehicle Emissions Control Information
label; complete Validation Tool requirements; courtesy fill of AdBlue and **Fuel tank.
*Labels are sent free of charge. They cannot be charged to this campaign.
**Fuel must be claimed according to Warranty Circular AWA 18-02.
MY 2015/2016:
Labor operation: 2674 26 99
Vehicle
All
Q5
A6/A7
A6 quattro
A7 quattro
A8/A8L

Quantity
1
Up to 23.0 L
Up to 17.0 L
Up to 18.7 L
Up to 18.7 L
Up to 26.0 L

35 T.U.
Part Number
059 906 262 Q

Description
Heated Oxygen Sensor

G 052910A4

AdBlue

--AND-Connect battery charger.
Labor operation: 2706 89 50

10 T.U.

--AND-Connect vehicle diagnostic tester, perform software update for control unit.
Labor operation: 2360 22 99

Time stated on diagnostic protocol
(Maximum 60 T.U.)

--AND-Follow IN-FORM tool app.
Labor operation: 0183 00 99

20 T.U.

*Labels are sent free of charge. They cannot be charged to this campaign.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2018

23V4 Page 4 of 25

Campaign Work Procedure

23V4 Emissions Recall

NOTE
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s responsibility
and are not eligible for reimbursement under this action.

Required Parts
Criteria
01, 02

059 906 262 Q

Part Number

01

059 905 061 H

01, 02

Part Description
Heated Oxygen Sensor
Glow Plug with Combustion Chamber Pressure Sensor
(Criteria 01, MY 2014 ONLY)

G 052 910 A4

AdBlue

Quantity
1
1

Q5

Up to 23.0 L

A6/A7

Up to 17.0 L

A6 quattro

Up to 18.7 L

A7 quattro

Up to 18.7 L

A8/A8L

Up to 26.0 L

Required Labels
Part Description

Vehicle Emissions
Control
Information (VECI)
Label

Proof of
Completion Label

Vehicle

Part Number

MY 2015 A6/A7/Q5
MY 2016 A6/A7/Q5
MY 2015 A8/A8L
MY 2016 A8/A8L
MY 2014 A6/A7
MY 2014 Q5
MY 2014 A8/A8L
MY 2015/16 vehicles
MY 2014 vehicles

059 010 533 BN
059 010 533 BP
059 010 533 BR
059 010 533 BS
059 010 533 BL
059 010 533 BM
059 010 533 BQ
4G0 010 023 A
4G0 010 023 B

Quantity
1
1
1
1
1
1
1
1
1

Labels are sent free of charge. Additional shipments will be released based on the
volume of completed repairs claimed through SAGA. The parts will not be available for
order through the website at this time.
For any additional inquiries contact labelrequest@vw.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2018

23V4 Page 5 of 25

Required Tools

VAS6150D - Diagnostic
Tester (or equivalent)
VAS6154 - Vehicle
Communication
Interface (or equivalent)

GRX3000VAS – Battery
Tester/Charger (or
equivalent)

Diesel Engine Tool Set
- 17mm -T10395A-

Ring Wrench 7-Piece Set
-3337-

Glow Plug Socket
– VAS6454

Torque Wrench 1331
5-50Nm -VAG 1331

Torque Wrench 1332
40-200Nm -VAG 1332

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2017 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2018

23V4 Page 6 of 25




Service Mod
dification Valid
dation Web A
App
tdi-inform.tra
ack360.com
TIIP

This web applica
ation is compatible with desktops,
ps, Apple an
nd Android m
mobile device
es running
laptop
the most
m
current vversions of FiireFox, Chrom
me, Safari,
or Ex
xplorer as welll as iOS 9+ o
on iPads and iPhones.
NOTE
N
RIS
SK of Non-pa
ayment!
Not using
u
the IN-F
FORM tool to document an
nd validate
the modification
m