97 No start (DTC P068A00)
97 18 60 2036764/4 February 1, 2018. Supersedes Technical Service Bulletin Group 97 number 14-43 dated
April 14, 2014 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A8

2011 - 2014

All

Not Applicable

A5 Cabriolet

2010 - 2014

All

Not Applicable

A6, A7

2012 – 2014

All

Not Applicable

A4, A5, Q5,
Q7, and TT

2009 - 2014

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

4

-

Revised Technical Background (Added Tip)
Revised Service (Updated Tip)
Revised Warranty (Added Claim Types and updated Labor Operations)

3

04/14/2014

Revised Service (Updated step 10 with relay diagnostic information)

2

03/31/2014

Revised Production Solution (Added solution)
Revised Service (Added information about finding relay manufacturer)
Revised Warranty (Updated battery labor operations)
Revised Required Parts and Tools (Added table)

Customer states:
 MIL on.
 Vehicle will not start.
Workshop findings:
One or more of the following DTC(s) are stored in the engine control module (ECM), J623 (address word 0001):
 DTC P068A00 (ECM/PCM Power Relay De-Energized Performance – Too Early).
 Numerous unrelated DTCs are also stored in the system, including: P056200, P057100, P068700, P068A00,
P162400, P190C00, U010000, U010100, U012100, U014600, U015500, U021200, U101100, U102600,
U111100, U111300, U140000, VAG00003, VAG00185, VAG00263, VAG00317, VAG00384, VAG00446,
VAG00456, VAG00457, VAG00466, VAG00473, VAG00532, VAG00565, VAG00591, VAG00714,

Page 1 of 9
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

VAG00819, VAG00955, VAG01217, VAG01299, VAG01314, VAG01315, VAG01317, VAG01320,
VAG01330, VAG01331, VAG01332, VAG01334, VAG01333, VAG01336, VAG01705, VAG01964,
VAG02067, VAG02072, VAG02095, VAG02103, VAG02203, VAG02214, VAG02635, VAG02812,
VAG02874, VAG03041, VAG03157, VAG03166, VAG03220, VAG03278, and/or VAG03531.

Technical Background
The engine control module power supply relay is not functioning properly. Because the relay controls battery
voltage (Terminal 30) via a ground signal sent from the ECM, numerous faults can occur in multiple control
modules when it is not functioning properly.
Tip: Depending on model and engine, the engine control module power supply relay will have one of the
following designations: J271, J317, J329, or J757. Be sure to consult the proper wire diagram for the vehicle you
are working on.

Production Solution
Change of relay construction at Tyco Electronics. Installation of Hella relay in production.

Service
1.

Confirm that DTC P068A00 is stored in the ECM, J623 (address word 0001):
 If DTC P068A00 is stored in the ECM, proceed with this bulletin.
 If DTC P068A00 is not stored in the ECM, do not proceed with this bulletin. Continue with
diagnosis.

Tip: The images used in this bulletin are of a 2014 A4 vehicle, with a gasoline engine. Use Elsa to
confirm the proper components and connector terminal locations for the specific vehicle being repaired.

Page 2 of 9
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

2.

Check Elsa for the location of
the J271 relay (Wiring diagrams
>> Component locations >>
Component Locations: Relays)
(Figure 1).

Figure 1. Location of J271 relay (D), as shown in Elsa.
3.

Remove the plenum cover
(Figure 2).

Figure 2. Plenum cover.
4.

Remove the washer reservoir
filler neck (Figure 3).

Figure 3. Washer reservoir filler neck.

Page 3 of 9
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

5.

Remove screws to gain access
to the relay/fuse panel (Figure
4).

Figure 4. Screws to be removed (outlined).
6.

Remove the ECM (Figure 5).

Figure 5. Engine control module (ECM).
7.

The J271 relay is now
accessible (Figure 6).

Figure 6. J271 relay (outlined).

Page 4 of 9
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

8.

Check the relay manufacture
build information on the
relay. This information is
printed under “645” on the
relay:
 If the relay is from Tyco
Electronics and has a yellow
label (Figure 7, 1), replace
the relay and proceed to
step 10.
 If the relay is from Tyco
Figure 7. Relay manufacture data: Tyco Electronics relay with a
Electronics and has a white yellow label (1), Tyco Electronics relay with a white label (2), Hella
label (Figure 7, 2) or from
relay with a white label (3).
Hella and has a white label
(Figure 7, 3), do not replace
the relay. Proceed to step 9.

9.

Check the J271 relay according to the instructions in Elsa at: Engine >> Generic Scan Tool >> ST
Generic Scan Tool >> Diagnosis and Testing >> Diagnostic Procedures >> Engine Component
Power Supply Relay, Checking.

10.

Check for battery voltage on
J271 relay harness terminals 1
(85 power) and 3 (30 power)
(Figure 8 and Figure 9).
If no voltage is found, do not
proceed with this bulletin.
Continue with diagnosis.

Figure 8. J271 relay pins. Terminal 1: 30 power from SA2,
Terminal 2: switched ground from J623, Terminal 3: 30 power
from SA2, and Terminal 5: switched power from J271.

Page 5 of 9
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Figure 9. Relay terminal locations. Terminal 1: 85 Terminal 2: 86
Terminal 3: 30 Terminal 5: 87
11.

With the ECM disconnected, check the wiring from J271 relay terminal 2 to the ECM:
 If voltage and wiring are good, replace the J271 relay.
 If voltage and wiring are not good, do not proceed with this bulletin. Continue with diagnosis.

Note:
Only use a DVOM when taking measurements. If a non-approved device is used to check terminal 2, it
can damage the ECM.
12.

After replacing the J271 relay, reinstall the ECM and confirm that the vehicle can be started. If
vehicle cannot be started, continue with diagnosis.

13.

Reinstall all components.

14.

Check vehicle battery via ODIS battery test. When prompted, select USED battery test. Charge
battery as needed before returning to customer.

15.

Clear fault memory via ODIS GFF. Send diagnostic log via GFF Paperless.

Page 6 of 9
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational only.

Service Number:

2472

Damage Code:

0010

Labor Operations: For A6 and A7:
Voltage relay remove + reinstall

2472 1950

10 TU

Central electrics cover remove + reinstall

9793 1900

30 TU

Cover remove + reinstall

8522 1900

20 TU

Voltage relay remove + reinstall

2472 1950

10 TU

Central electrics cover remove + reinstall

9793 1900

40 TU

2472 1900

30 TU

Voltage relay remove + reinstall

2472 1950

10 TU

Central electrics cover remove + reinstall (Includes
cover remove + reinstall)

9793 1900

30 TU

2472 1900

20 TU

Voltage relay remove + reinstall

2472 1950

10 TU

Central electrics cover remove + reinstall

9793 1900

30 TU

For A8:

For Q7:
Voltage relay remove + reinstall (Includes Central
electrics cover remove + reinstall)
For A5 Cabriolet:

For TT:
Voltage relay remove + reinstall
For A4:

For Q5:

Page 7 of 9
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Voltage relay remove + reinstall

2472 1950

10 TU

Central electrics cover remove + reinstall

9793 1900

40 TU

Voltage relay remove + reinstall

2472 1950

10 TU

Central electrics cover remove + reinstall

9793 1900

30 TU

2706 0150 (Q7
only)

10 TU (Q7
only)

2706 0100 (All
others)

20 TU (All
others)

2706 8950

10 TU

Battery check

Included with
GFF

Included with
GFF

Battery charge (If necessary - must be supported by
battery test/charge logs)

2706 8950

10 TU

GFF

0150 0000

Time stated on
diagnostic
protocol (Max
50 TU)

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

For A5:

Non BEM/BDM-equipped vehicles:
Battery check

Battery charge (If necessary - must be supported by
battery test/charge logs)
BEM/BDM-equipped vehicles:

Diagnostic Time:

Claim Comment:

As per TSB #2036764/4

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Page 8 of 9
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Required Parts and Tools
Part Number

Part Description

Quantity

4H0951253A

Relay

1

Additional Information
All parts and service references provided in this TSB (2036764) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 9 of 9
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.