34 Vibrations or rattling noises when pulling away in forward or reverse
34 18 32 2045108/2 February 26, 2018. Supersedes Technical Service Bulletin Group 34 number 16-19 dated
September 26, 2016 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A6

2016 - 2018

All

Not Applicable

A4, A4
allroad

2017 - 2018

All

Not Applicable

A5, A5
Cabriolet,
A5
Sportback,
and Q5

2018

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised header data (Added Model Year 2018 A4, A5, and Q5. Added Model
Year 2017 and 2018 A6)
Revised Warranty Table (Added Q5)

1

09/26/2016

Initial publication

Customer states:
 There is rattling noises or vibrations when creeping in
reverse or drive
or
 Rattling noises when changing from 1st to 2nd gear
For an example of the noise, see the video located at:
https://audi-external.kzoplatform.com:443/swf/player/324
(Figure 1).
Figure 1. QR code for viewing the video with a
QR code reader on phones and tablets.
Alternatively, the video can be accessed through

Page 1 of 7
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

computer internet browsers at the link provided
in this bulletin.

Technical Background
Dual-mass flywheel installed with tension on drive plate.

Production Solution
Not applicable.

Service
If the vehicle has the noise provided in the web link video. The installation tension has to be adjusted by removing
the bolts connecting the drive plate to the dual-mass flywheel and reinstalling per the repair instructions below. If
the directions are followed completely, the installation will be without tension and the noise will be eliminated.
1.

With the vehicle on the hoist, remove the
noise dampening pan for access per the
repair manual. To perform the repair you
will need either an offset wrench (Figure 2)
or Special tools T40314 and T40263
(Figure 3) to be able to turn the engine
crankshaft during the repair.

Page 2 of 7
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Figure 2. Offset wrench.

Figure 3. Special tools T40314 and T40263.
2.

Remove the lower cover (Figure 4) from
the transmission to gain access to the drive
plate bolts.

Figure 4. Lower bellhousing access cover.

Page 3 of 7
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

3.

Remove the three bolts from the flywheel,
turning the crankshaft 120° further in the
direction of engine rotation to access the
next bolt (Figure 5). Plan the removal of
the bolts in order that transport protection
tool -T40169- can be installed after the last
bolt is removed. The installation aid must
grip in the semi-circular recess -1- and also
in the inspection hole -2-. Lock the plastic
turret on the installation aid in the gearbox
housing (Figure 6).

Figure 5. Flywheel bolt.

Figure 6. Installation of transport protection tool
T40169.

Page 4 of 7
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

4.

With the drive plate disconnected from the
flywheel turn the crankshaft 360° in
direction of the engine rotation arrow
(Figure 7). Inspect the drive plate while
turning to ensure that it is not bent.

Figure 7. Turning in the direction of engine rotation.
5.

After rotating the crankshaft 360° tighten the flywheel to the drive plate following the directions in
the next steps carefully.

6.

Remove the transport protection tool T40169- and install the first bolt -arrow(Figure 8):
 Tighten the bolt to 10 Nm
 Loosen the bolt again
 Tighten the bolt to 2 Nm (hand-tight)

Figure 8. Flywheel bolt.
7.

Turn the crankshaft on the vibration damper with an off-set ring spanner -1- 120° in the direction of
the engine rotation.

8.

In this crankshaft position, install the next flywheel bolt and tighten it to 60 Nm.

9.

Turn the crankshaft another 120° in direction of the engine rotation and install the next flywheel
bolt. Tighten the bolt to 60 Nm.

Page 5 of 7
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

10.

Turn the crankshaft another 120° in direction of the engine rotation and tighten the last bolt (already
installed hand tight).

11.

Reinstall the lower bellhousing cover
(Figure 9) and the noise dampening pan.

Figure 9. Lower bellhousing access cover.
12.

Test drive the vehicle to confirm the repair.

Page 6 of 7
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational only.

Service Number:

1362

Damage Code:

0013

Labor Operations:

Noise dampening pan remove + reinstall

1082 2000

50 TU

1082 2000

40

Loosen and reattach dual-mass flywheel

1362 1999

40 TU

GFF

No allowance

0 TU

Road test prior to service procedure

0121 0002

10 TU

Road test after service procedure

0121 0004

10 TU

(A4, A5, and A6 models only)
Noise dampening pan remove + reinstall
(Q5 only)

Diagnostic Time:

Claim Comment:

As per TSB #2045108/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
All parts and service references provided in this TSB (2045108) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 7 of 7
© 2018 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.