90 "SOS emergency call function: malfunction!" warning message in DIS without a DTC
90 17 87 2049092/2 December 8, 2017. Supersedes Technical Service Bulletin Group 90 number 17-85 dated
October 11, 2017 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4, A5, Q5,
and Q7

2017 - 2018

All

With connected gateway

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised header (Added software)
Revised Service (Updated instructions)
Revised Warranty (Updated Service Number)

1

10/16/2017

Initial publication

A sporadic or permanent warning message
appears in the driver information system (DIS)
(Figure 1).

Figure 1. Warning message “Emergency call function:
malfunction!”
The message can appear in the instrument cluster without DTCs logged in the data bus diagnostic interface,
J533 (address word 0019).

Page 1 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Note:
There is no DTC for this message, if there is DTC associated with the message then diagnose the concern
further.

Technical Background
Software needs to be updated in the data bus diagnostic interface, J533 (address word 0019).

Production Solution
Not applicable.

Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the data bus diagnostic interface, J533 (address word 0019) using the SVM action code as listed in the
table below, if necessary:

Model

Old Software Part
Number

Old Software
Version

New Software
Part Number

New Software
Version

SVM Code
Input

(or higher)
4M1907468A
8W8907468
A4/Q5
CW01/16CW44/16

8W8907468

8W6907468

8W6907468

8W5907468C

8W5907468C

8W6907468C
8W7907468C

A4/A5/Q5
CW45/16+

4M1907468A
1079, 2079,
3079, or 4079

298 or 1298

8W6907468C
8W7907468C

8W8907468C

8W8907468C

8W5907468D

8W5907468D

8W6907468D
8W7907468D
8W8907468D

0305, 0307, or
0308

8W6907468D
8W7907468D

7079

19A010
1299

0309

19A010

8W8907468D

Page 2 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

4M1907468A
4M2907468A
8W6907468
Q7 CW33/15CW44/16

1079, 2079,
3079, or 4079

4M2907468A
8W6907468

8W8907468

8W8907468

8W5907468C

8W5907468C

7079

19A010
8W6907468C
8W7907468C

Q7 CW45/16+

4M1907468A

298 or 1298

8W6907468C
8W7907468C

8W8907468C

8W8907468C

8W5907468D

8W5907468D

8W6907468D
8W7907468D

0305, 0307, or
0308

8W8907468D

8W6907468D
8W7907468D

1299

0309

19A010

8W8907468D

Tip: The SVM code should be run again, even if it has been run in the past as updates may have been
made.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9035

Damage Code:

0039

Diagnostic Time:

GFF

0150 0000

Time stated on
diagnostic
protocol (Max
100 TU)

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

0121 0004

10 TU

Claim Comment:

As per TSB #2049092/2

Page 3 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All parts and service references provided in this TSB (2049092) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 4 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.