64 Exterior mirror tilt function inoperative
64 17 47 2049661/1 December 6, 2017.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4, A4
allroad, A5,
A5
Cabriolet,
and A5
Sportback

2017 - 2018

All

Not Applicable

Condition
With the exterior mirror control switch turned to the right mirror and reverse selected the right exterior mirror
moves to the assigned tilt position.
When drive is selected and a road speed of 9 mph (15 km/h) is exceeded or if the mirror control switch is turned
from the right mirror to another position the right mirror does not return from the assigned tilt position to the
assigned driving position.

Technical Background
The cause of this may be due to the assigned set position of the tilt view being set to the downward limit
(mechanical end stop) of the mirror control motor in the right mirror. In this case, the values of the potentiometer
of the control motor may not be accurately allocated in the door control module. As a result, the mirror tilt function
is locked and does not return to the assigned driving position automatically when drive is selected and a road
speed of 9 mph (15 km/h) is exceeded or if the mirror control switch is turned from the right mirror to another
position. In some cases the electrical control of the right mirror is not possible.
This condition can be confirmed by manually moving the right mirror glass upward. This moves the mirror control
motor back into a plausibility range for the potentiometer. After a key off period of approximately five minutes and
key on again normal mirror operation is restored.
This condition has a specific failure profile and should not be confused with customer complaints that involve the
tilt view function not dropping at all. This is likely caused by a tilt view position not having been set. Please explain
to the customer the fundamental steps to setting the tilt view:
 Ignition on
 Mirror control switch set to the right side view mirror
 Foot on brake
 Select Reverse
 Right mirror adjusted to the desired tilt view position

Page 1 of 3
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

 Select Park
Tilt view position is now stored and, as long as the mirror control switch is set to the right mirror, it will go to this
position when reverse is selected and return to the driving position if a road speed of 9 mph (15 km/h) is
exceeded or if the mirror control switch is turned from the right mirror to another position.

Production Solution
New software in the driver’s door control module, J386 (address word 0042) and front passenger door control
module, J387 (address word 0052) addressed the condition.

Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the driver’s door control module, J386 (address word 0042) and front passenger door control module,
J387 (address word 0052) using the SVM action code as listed in the table below, if necessary:

Model

Control
Module
Diagnostic
Address

Old Software
Part Number

Old
Software
Version

New Software
Part Number

New Software
Version

SVM Code
Input

(or higher)

A4 Sedan, A4
allroad, A5
Coupe, A5
Sportback,
and A5
Cabriolet

0042

8W0 959 593 E

0057

8W0 959 593 E

0058

42A011

A4 Sedan, A4
allroad, A5
Coupe, A5
Sportback,
and A5
Cabriolet

0052

8W0 959 592 E

0057

8W0 959 592 E

0058

42A011

3. After the flash update is complete the front window basic settings end stops will be lost. Make certain to reset
the front window basic settings to restore the one touch function.

Page 2 of 3
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

6438

Damage Code:

0039

Diagnostic Time:

GFF

0150 0000

Time stated on
diagnostic
protocol (Max
70 TU)

Road test prior to service procedure

0121 0002

10 TU

Road test after service procedure

0121 0004

10 TU

Claim Comment:

As per TSB #2049661/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2049661) are subject to change and/or removal. Always
check with your Parts Dept. and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Page 3 of 3
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.