Classification:

Reference:

BT18-001

Date:

NTB18-028

March 22, 2018

2017-2018 TITAN/TITAN XD; RUNNING BOARD
PROTECTIVE FILM RESIDUE
APPLIED VEHICLES:

2017-2018 Titan XD (A61)
2017-2018 Titan (A61)

SERVICE INFORMATION
To help protect the appearance of running boards during shipping, a plastic protective film
(white or blue) is installed on the running board chrome strips at the factory.
This protective film and its adhesive residue (even if the residue is not visible) must be
removed at the dealer:


During the PDI cleaning of the vehicle, or



Immediately after installing running boards.

Refer to General Cleaning Information on the next page.
Failure to clean adhesive residue leads to dirt collection on the residue, and possible
running board chrome strip scratching when customers clean their running boards.

Running board
chrome strip

After residue removed
with appropriate
cleaning product

Dirt collected on
adhesive residue
Figure 1

Dirt collected in adhesive residue may lead to misdiagnosis that a running board chrome
strip is damaged; when in fact it is only dirt and residue that needs proper cleaning.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

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SERVICE PROCEDURE
General cleaning information:
1. Wash dirt off of the running boards with a wet sponge and plenty of water using a
mild soap, a special vehicle soap, or general purpose dishwashing liquid, mixed with
clean lukewarm (never hot) water.
2. Remove the protective film (white or blue).
3. Remove protective film residue (even if the residue is not visible) with the
appropriate cleaning product (listed below) and a clean soft cloth.

Appropriate Cleaning Product:


3M General Purpose Adhesive Cleaner, P/N 08984 (quart) *



3M General Purpose Adhesive Cleaner, P/N 08987 (20 oz. Aerosol) *
* For product availability, refer to the manufacturer’s website.

CLAIMS INFORMATION


The Nissan New Vehicle Limited Warranty does not cover incidents due to lack of
vehicle maintenance and/or physical damage. Refer to the Nissan Assurance
Products Resource Manual (APRM) for guidelines on warranty coverage. The
vehicle owner's manual contains the complete details regarding the limited warranty.



Running board claims for discoloration due to residual protective film adhesive is not
warrantable and will be charged back to dealers.



Running board claims for appearance due to damage caused by the use of
inappropriate chemicals or cleaning products is not covered under warranty and will
be charged back to dealers.

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NTB18-028