Bulletin No.: 13-00-89-004E
Date: Dec-2013

Subject:

Car and Truck Fix it Right the First Time Issues

Models:

2014 and Prior GM Passenger Cars and Trucks

This bulletin has been revised to include updated information. Please discard Corporate Bulletin Number 13-00-89-004D.
In order to access this bulletin electronically, go to the SI Home Page and select the "Newest Bulletins" icon. The documents are arranged by sub-section and
then by date (newest to oldest). Scroll down to "General Information" then click on the latest "Fix it Right the First Time" bulletin.

Field Product Reminder – Car Issues – Fix it Right the First Time
Model
Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

Reference
Information/Bulletin

20132014

Volt — Multiple Navigation
Radio Screen Issues, Does
Not Recognize Global
Positioning System (GPS),
Radio Screen Goes Blank, No
GPS Signal, Navigation Stuck
or Will Not Switch and Show
Correct Location

Check for loose coaxial
connection.

Replace radio.

PI1100

2014

Spark — A/C Inoperable,
Blows Warm Air

Replace the A/C Line,
install pressure switch and
harness.

Replace AC compressor
without diagnostics.

PI1121

2013

SRX — Heated Seat Indicator
Lights Momentarily When
Activated / Heated Seats
Inoperative / DTC U1524
Stored

Replace the heated seat
control module.

Replace the center stack
or memory seat control
module.

PI0877A

20132014

VOLT, Terrain, Malibu,
Equinox, Cruze, Camaro,
Verano, Regal, Encore,
LaCrosse — Radio Locks Up
and/or Resets, Bluetooth®
Pairing, Voice Recognition and
Navigation Updates

Update the radio software
through Radio SPS
Programming.

Replace the radio.

PI1114

Field Product Reminder – Truck Issues – Fix it Right the First Time
Model
Year(s)

Vehicle Line(s) / Condition

Do This

Don't Do This

1

Reference
Information/Bulletin

20132014

Terrain, Equinox — Creak or
Pop Type Noise Coming from
Windshield Area During Cold
Ambient Temperatures

Liberally spray lubricant
between the outside edge of
the windshield glass and
trim molding.

Replace or reseal the
windshield.

PI1120

20122013

Trax, Encore — Water
Accumulating in Door Sill Plate
Area / Slosh Type Noise

Punch holes in lower part of
weatherstrip per diagram on
each door using similar
tool.

Replace Weather Strip.

PI1117

2014

Silverado, Sierra — Normal
Characteristic - Drivers (Left)
Outside Rearview Mirror
Takes Longer to Clear Than
Passenger Side

Please share the detail
information with all involved
dealer personnel.

Replace mirror, wiring, or
controls.

PI1106

2013

Encore — Rear Brake Noise
On First Apply

Install damper on rear
caliper.

Install brake pads or
rotors.

PIC5927B

2010

SRX — Creak or Pop Noise
Heard from Front Hub Bearing
While Making Turns

Check front hub bearing
fastener torque.

Replace the rear HVAC
controls, or HVAC control
module.

PI1095

2013

SRX, XTS — Unwanted
Activation of Rear Heated
Seats

For the SRX, reprogram the
HVAC control module and
rear seat heater module.
For the XTS, check the
BCM calibration for the
latest update and reprogram
the HVAC control module.

Replace the rear HVAC
controls, or HVAC control
module.

PI1060A

20102014

SRX — Normal Characteristic
- High Pitched Whine or
Squeal Noise Coming from
Front Wheel Area

Explain to the customer the
noise they are hearing is
normal due to the electrical
current going through the
control solenoids.

Replace wheel speed
sensors, struts or EBCM.

PI1107

2013

SRX — CD or DVD Player Will
Not Eject Disc

Test the multi-function
switch if it fails the test,
replace it.

Replace the CD player.

PI1113

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

2