NHTSA ID Number: 10133070
Manufacturer Communication Number: C1996
TSB/Document Date: 2018-04-16
Summary
This Campaign is being issued to address incorrect INSITE Features and Parameters related to greenhouse gas parameters on certain PACCAR ISX12 CM2350 and ISX15
CM2350 engines. This Campaign authorizes certified repair locations to verify the targeted parameters and, if necessary, update the incorrect INSITE Features and Parameters according to the instructions detailed on Attachment B.
ISX12 and ISX15 CM2350 INSITE Features and Parameters Update Campaign for PAC...
Page 1 of 4
Warranty Field Campaign
Campaign Number:
c1996
Revision:
ISX12 and ISX15 CM2350 INSITE Features and
Parameters Update Campaign for PACCAR
Released Date: 20-Mar2018
Expiration Date (U.S.
and Canada): 30-Sep2019
Expiration Date
(International): 30-Sep2019
ISX12 and ISX15 CM2350 INSITE Features
and Parameters Update Campaign for
PACCAR
Attention
•
•
•
•
Steve
- steve.
@cummins.com
Ron
- ron.
@cummins.com
U.S / Canadian Distr./Branches and Div. Offices
U.S / Canadian Dealers (Automotive & CIHR - HD)
If additional information is required, please contact your Cummins Warranty
Operations Group Leader.
Description
This Campaign is being issued to address incorrect INSITE Features and Parameters
related to greenhouse gas parameters on certain PACCAR ISX12 CM2350 and ISX15
CM2350 engines. This Campaign authorizes certified repair locations to verify the
targeted parameters and, if necessary, update the incorrect INSITE Features and
Parameters according to the instructions detailed on Attachment B.
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1996.html
3/27/2018
ISX12 and ISX15 CM2350 INSITE Features and Parameters Update Campaign for PAC...
Page 2 of 4
Action
In order to qualify for repair under this field action, an engine:
1. will be covered In the Base Engine Warranty period, and
2. must show as OPEN on QuickServe® Online for this field action.
Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following
actions:
1. Connect to ECM via INSITE.
2. Select Features and Parameters.
3. Expand the Idle Shutdown or Road Speed Governor to review the GHG parameters.
Note : For detailed instructions, target settings and parameters, please
refer to Attachment B - INSITE Features and Parameters.
4. If the chassis has GHG Idle Shutdown Enabled, verify that the parameters are set to
the ECM default values as defined in the related section in Attachment B.
5. If the chassis has GHG Vehicle Speed Limiter Enabled, verify that the parameters
are set to the ECM default values as defined in the related section in Attachment B.
6. If the parameters all match the default settings defined in Attachment B, NO
FURTHER action is required. File one claim for the appropriate labor to complete
this inspection. In this case, only Admin and 17-902 Campaign Check should be
claimed.
7. If any of these parameters do not match the ECM values defined in Attachment B or
a Calibration Conflict Warning message pops up, please contact the appropriate
GHG Aftermarket Team listed below.
Note : Kenworth Division - KW.
Phone: 425-828
Note : Peterbilt Division PB.
@PACCAR.COM
@PACCAR.COM Phone: 940-591-
Note : KEY OPERATIONAL NOTE: These targeted parameters are
locked. A laptop with a network connection and remote log-In capabilities
(Cisco WebEx link will be provided) are required in order to re-program
the locked ECM.
8. File one claim for all appropriate labor to complete the repair. Only Admin and 99902 time should be claimed.
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1996.html
3/27/2018
ISX12 and ISX15 CM2350 INSITE Features and Parameters Update Campaign for PAC...
Page 3 of 4
Material Disposition
There are no materials involved in the field action.
Reimbursements
Parts
There are no parts covered in this field action.
Note : SRTs to gain access that are required to complete the repair, that are
sufficiently explained in the claim narrative, may also be claimed on this action.
Labor Using Applicable Access Code and Time
SRT Code
Description
00-90X
Administrative time
17-902
CAMPAIGN CHECK
(OPTIONAL)
99-902
GHG PARAMETERS
REPROGRAMMING
(OPTIONAL - QTY 4)
Time (hrs)
Travel
Travel is not covered under this field action Towing is not covered under this field action.
Other Claimables
Consumables are not covered under this field action.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™
Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please
reference the "Warranty" tab in QuickServe Online. If there are additional questions,
please contact your local Cummins Distributor.
Claim Codes
Description
Account Code:
Code
65
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1996.html
3/27/2018
ISX12 and ISX15 CM2350 INSITE Features and Parameters Update Campaign for PAC...
Page 4 of 4
Claim Codes
Description
Code
Pay Code:
Distributor = X
Pay Code:
Dealer = D
Pay Code:
International = I
Failure Code:
WEQPER
Attachments
Click here to see c1996_esn-list.xls
(/service/english/attachments/c1996_esn-list.xls)
features_and_parameters_attach-b.pdf
Click here to see c1996_insite-
(/service/english/attachments/c1996_insite-features_and_parameters_attach-b.pdf)
Engine Family
Fuel System
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX11.9
Design Application
Market Application
Automotive
Automotive
Automotive
Automotive
Automotive
Automotive
Automotive
Automotive
Last Modified: 20-Mar-2018
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1996.html
3/27/2018
1) Connect to ECM via INSITE.
2) Click Features and Parameters.
3) Expand the Idle Shutdown or Road Speed Governor to review the GHG parameters below.
If the chassis has GHG Idle Shutdown Enabled, the default ECM values shall be:
Idle Shutdown:
Percent Engine Load:
Time Before Shutdown:
Cold Ambient Air Temperature:
Hot Ambient Air Temperature:
Intermediate Ambient Air Temperature:
Enable
35 percent
5 minutes
40°F
80°F
60°F
If the chassis has GHG Vehicle Speed Limiter Enabled, the default ECM values shall be:
Greenhouse Gas Vehicle Speed Limiter
Distance Threshold:
Maximum Vehicle Speed:
Enable
Value shall NOT be 0 mi
64mph
If any of these parameters do not match the ECM values shown above or a Calibration Conflict Warning
message pops up, please contact the GHG Aftermarket Team at the email addresses below.
Kenworth Division - KW.
Peterbilt Division - PB.
Phone: 425-828Phone: 940-591-
4) A laptop with a network connection and remote log-In capabilities (Cisco WebEx link will be provided) are
required in order to re-program the locked ECM.
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
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View Latest Vehicle Investigations
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View Latest Vehicle Complaints
TSB/Document ID: C1996
Replacement Service Bulletin Number:
MFR Communication Date: 2018-03-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: FUEL SYSTEM, GASOLINE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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