NHTSA ID Number: 10133067
Manufacturer Communication Number: C1984A
TSB/Document Date: 2018-04-16
Summary
This Campaign authorizes certified repair locations to re-calibrate the ECM on certain ISL9 CM2350 MY 2015-2016 engines. This is a revision to a previously submitted communication.
ISL9 CM2350 MY2015-2016 Transit Calibration Campaign
Page 1 of 4
Warranty Field Campaign
Campaign Number:
c1984
Revision: A
ISL9 CM2350 MY2015-2016 Transit Calibration
Campaign
Released Date: 29-Mar2018
Expiration Date (U.S.
and Canada): 01-Feb2020
Expiration Date
(International
): 01-Feb2020
ISL9 CM2350 MY2015-2016 Transit
Calibration Campaign
Attention
• U.S / Canadian Dealers
• U.S / Canadian Distr./Branches and Div. Offices
• Worldwide distr./ branches and Div./Reg Offices (Automotive & CIHR - MR)
This is to revise and replace C1984, dated 09-Feb-2018. This revision is to:
1.
2.
3.
4.
Adding SRTs, and
adding a campaign check, and
updating the narrative, and
updated the ESN list.
If additional information is required, please contact your Cummins Warranty
Operations Group Leader.
Description
This Campaign authorizes certified repair locations to re-calibrate the ECM on certain
ISL9 CM2350 MY 2015-2016 engines.
Note : This field action provides retroactive coverage for repairs completed by
Cummins authorized repair locations prior to the release date of this document.
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1984.html
4/2/2018
ISL9 CM2350 MY2015-2016 Transit Calibration Campaign
Page 2 of 4
Action
In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.
Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following
actions:
1. Recalibrate the ECM as described in Procedure 019-032 in Service Bulletin 5411465
ISL9 CM2350. Download the latest calibration available on Quickserve® Online.
2. File claim for labor associated with this repair. Provide documentation of the ECM
revision codes from before and after the recalibration in the claim narrative.
Material Disposition
There are no materials involved in the field action.
Reimbursements
Parts
There are no parts covered in this field action.
Note : SRTs to gain access that are required to complete the repair, that are
sufficiently explained in the claim narrative, may also be claimed on this action.
Note : All SRTs are OPTIONAL. Select ONLY the appropriate SRTs for the
repair performed. Claim ONLY SRTs 19-601 or 19-611 and the appropriate
Admin if the unit DID require an updated calibration. Only SRT 17-902 and the
appropriate Admin should be claimed if the unit DID NOT require calibration.
Labor Using Applicable Access Code and Time
SRT Code
00-90X
Description
Time (hrs)
Administrative time
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1984.html
4/2/2018
ISL9 CM2350 MY2015-2016 Transit Calibration Campaign
SRT Code
Page 3 of 4
Description
00-90X
Administrative Time Open and Close Repair
Order (Road Repairs)
17-902
Campaign Check
(OPTIONAL)
19-601
Electronic Control Module
(ECM) Calibration Transfer (OPTIONAL)
19-611
Engine Control Module
(ECM) CalibrationTransfer (CM
2250/CM2350)
(OPTIONAL)
Time (hrs)
Travel
Travel is covered under this field action. Towing is not covered under this field action.
Note : Please schedule the Technician's time to maximize the number of units
that can be repaired on a single visit. When filing claims for multiple ESNs,
where travel is required and authorized, travel can be filed to ONLY one (1)
ESN. NOTE: Technician travel for this Transit action is authorized at 10
vehicles per trip.
Other Claimables
Consumables are not covered under this field action.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™
Web (rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please
reference the "Warranty" tab in QuickServe® Online. If there are additional questions,
please contact your local Cummins Distributor.
Claim Codes
Description
Code
Account Code:
65
Pay Code:
Distributor = X
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1984.html
4/2/2018
ISL9 CM2350 MY2015-2016 Transit Calibration Campaign
Page 4 of 4
Claim Codes
Description
Code
Pay Code:
Dealer = D
Pay Code:
International = I
Failure Code:
WEQPEE
Attachments
Click here to see c1984_esn-list-b.xls
(/service/english/attachments/c1984_esn-list-b.xls)
Engine Family
Fuel System
Design Application
Market Application
Automotive
All
Last Modified: 29-Mar-2018
https://qsol.cummins.com/qs3/pubsys2/xml/en/campaign/2019/c1984.html
4/2/2018
- 3X Stronger than the leading full synthetic*
- 10X Better high stress performance**
- 20,000 miles between oil changes***
- Viscosity breakdown as measured in Kurt Orbahn test on 5W...
- As measured in Seq IX test under high load/torque conditions...
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: C1984A
Replacement Service Bulletin Number:
MFR Communication Date: 2018-03-29
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.