NHTSA ID Number: 10133062
Manufacturer Communication Number: 6WG 3-30-2018
TSB/Document Date: 2018-04-16
Summary
Customer letter - Your 2018 Odyssey has a new feature that lets them automatically download the latest connectivity (navigation, and rear entertainment) software when located in a Honda
dealer?s service area. This lets you receive the latest updates and fixes for known problems. Your 2018 Odyssey does not meet the design specifications, and you may not be able to receive the latest software. In addition, the vehicle?s navigation application may slow down when cumulative off-road driving (parking lots, gated communities, private roads) is done. Map scrolling and search operation may be delayed or appear not to work.
March 2018
This notice applies to your vehicle:
Product Update: 2018 Odyssey Honda Dealer Wi-Fi Connection Failure
and Navigation Update
VEHICLE IDENTIFICATION NUMBER ►
Dear
Your 2018 Odyssey has a new feature that lets them automatically download the latest connectivity
(navigation, and rear entertainment) software when located in a Honda dealer’s service area. This lets
you receive the latest updates and fixes for known problems. Your 2018 Odyssey does not meet the
design specifications, and you may not be able to receive the latest software. In addition, the vehicle’s
navigation application may slow down when cumulative off-road driving (parking lots, gated communities,
private roads) is done. Map scrolling and search operation may be delayed or appear not to work.
Honda strongly recommends having your vehicle inspected at your local Honda dealership and repaired
as soon as possible. This will be done free of charge. Please be aware that this will cause some
personalized settings in the audio unit to be erased. Your dealer will restore some personalized settings,
the audio unit presets and will pair any Bluetooth® devices you provide. Please contact any authorized
Honda dealer for an appointment. Please plan to leave your vehicle there for at least a half a day to allow
them flexibility in scheduling.
What will Honda do?
Please contact any authorized Honda dealer for an appointment to have your vehicle repaired. Please
plan to leave your vehicle at the dealer for at least a half a day to allow them flexibility in scheduling. The
work will be done free of charge.
Lessor Information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2018 Odyssey involved in this product
update. If this is not the case, or the name/address information is not correct, please fill out and return
the enclosed, postage-paid Information Change Card. We will then update our records.
If you have questions
If you have any questions about this notice, please call Honda Automobile Customer Service at
1-888-234-2138. Customers in U.S. territories, please contact your local dealer/distributor.
We apologize for any inconvenience this product update may cause you.
Sincerely,
American Honda Motor Co., Inc.
Honda Automobile Division
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #18-007
,,
6WG
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TSB/Document ID: 6WG 3-30-2018
Replacement Service Bulletin Number:
MFR Communication Date: 2018-03-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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