T-SB-0261-17

August 11, 2017

2018 iM Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2018

iM

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:


Careful inspection for paint chips/scratches and body dents/dings.



Proper operation of electrical accessories (including interior light, clock, and radio reset).



Interior cleanliness.



Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular oil changes are essential to the proper
maintenance of their vehicle, dealers are required to install a first oil change reminder sticker prior
to delivery. By doing this, customers will be reminded to return to your dealership for their first oil
change. Your current oil change reminder sticker may be used. (See PDS Check Sheet item 9 of
“Final Inspection and Cleaning.”)
A new PDS Check Sheet has been developed for the 2018 model year iM. Some check points
have been added, expanded, or clarified. Bulletins are available for items in bold type.
Warranty Policy

If the need for additional repairs or adjustment is noted during the PDS, the required service
should be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
PDS check sheet in the customer’s file. If you cannot produce a completed form for each
retailed vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be
subject to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.

© 2017 Toyota Motor Sales, USA

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T-SB-0261-17

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2018 iM Pre-Delivery Service (PDS)
Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

001013

Pre-Delivery Service (PDS)

1.0

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream 2.0*
Techstream Lite

PART NUMBER

QTY

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01

1

TSLP2DLR01

* Essential SST.

NOTE
Only ONE of the Techstream units listed above is required.
Software version 12.10.018 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

Before Inspection

While performing new car PDS, install the D/C Cut Fuse before moving the vehicle from the
storage lot so that the Functional Operation checks can begin as soon as the vehicle is moved
into the service stall.
1. Install D/C Cut Fuse – see check sheet

Functional Operation

Apply parking brake and cycle ignition “IG-ON,” place gear selector in reverse, turn on lights and
rear defogger. Unlock ALL doors, release fuel door, release trunk hatch.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, dimmer switch, emergency flashers, and
brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check USB and 12V power outlets
Check the power outlet using an electrical accessory designed for this use.

© 2017 Toyota Motor Sales, USA

T-SB-0261-17

August 11, 2017

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2018 iM Pre-Delivery Service (PDS)
Functional Operation (Continued)

7. Check audio/navigation* systems and set vehicle settings to iM
Refer to the Toyota Audio System Owner’s Manual or the Toyota Navigation System Owner’s
Manual for procedures.
8. Install shift-lock override button cover
9. Check sliding roof*
10. Set clock to local time

Walkaround Inspection

Starting at the left front door, check window and door lock operation. Continue around the vehicle
in a counterclockwise direction checking each door and window operation, child door locks, seat
belts, interior condition, ALL lights, and luggage compartment contents. Finish by checking
headlight aim and continue into Under Hood checks.
1. Check door and door lock operation, including each wireless remote control/theft
deterrent system*
2. Check power window operation
3. Check that engine starts with ALL keys
4. Check seats and seat belt operation
5. Check rear defogger
6. Check side marker, tail, backup, and license plate lights
7. Check rear hatch/cargo area trim appearance
8. Adjust spare tire pressure, inspect for damage, and check jack and tool installation
NOTE
Compact spare tire – 60 psi (414 kPa).

9. Check headlight aim
Refer to the Repair Manual for procedures.

Under Hood

1. Check engine oil level
2. Check brake and clutch* fluid levels
Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check windshield washer fluid level

© 2017 Toyota Motor Sales, USA

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2018 iM Pre-Delivery Service (PDS)
Under Hood (Continued)

5. Check battery State-Of-Charge (SOC) using Digital Battery System Analyzer
Refer to Service Bulletin No. T-SB-0195-17, “Battery Maintenance During PDS.”
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
provided on the check sheet and attach the printout to the check sheet.

6. Inspect for fuel, oil, coolant, and other fluid leaks
Under Vehicle (On Hoist)

1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to
customer delivery.

2. Initialize Tire Pressure Warning System (TPWS) – see check sheet
3. Inspect tires for defects/damage
4. Install wheel covers/caps/spare tire wheel covers*
5. Install rubber body plugs
Install the rubber body plugs (stored in glove box) into rear torque box holes.
6. Inspect for fuel, oil, coolant, and other fluid leaks
7. Visually check bolts and nuts on chassis and powertrain for looseness
8. Inspect under the vehicle for damage, rust, etc.
Road Test

A complete road test helps assure customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine operation at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
© 2017 Toyota Motor Sales, USA

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2018 iM Pre-Delivery Service (PDS)
Road Test (Continued)

4. Check transmission operation
Check clutch operation, including engagement, disengagement, chattering, and
unusual noise.
Check manual transmission* operation, including shift lever/linkage and unusual noise.
Check automatic transmission* operation, including operation in each range, neutral start
switch, and shift lock system.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and ALL related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check heater and A/C operation
10. Check speedometer operation
11. Check cruise control operation
Check cruise control, including ON-OFF switch, “SET/COAST,” “RESUME/ACCEL,” and
“CANCEL” functions.

Final Inspection and Cleaning

1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information
labels, MUST be left on the vehicle until delivery to a retail customer.

2. Verify floor mat application and install using retaining clips* – T-SB-0188-17
3. Visually inspect ALL interior parts for installation, damage, fit, dirt, etc.
4. Remove Rapgard™ and clear protective bumper film*
Ensure that ALL glue residue is removed.
5. Wash and clean vehicle
6. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
7. Inspect exterior body parts for proper installation, damage, rust, etc.
© 2017 Toyota Motor Sales, USA

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August 11, 2017

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2018 iM Pre-Delivery Service (PDS)
Final Inspection and Cleaning (Continued)

8. Place Owner’s Manual portfolio* in glove box
9. Place oil change sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker
to the inside of the windshield, top left corner. You may use your current oil change
reminder sticker.
10. Perform Techstream Health Check
Perform Health Check to ensure that Diagnostic Trouble Codes are NOT present. Health
Check results can be printed for the customer at delivery, or for the dealer file, using the
Diagnostic Report function.
11. Install front license plate and mounting bracket* – see check sheet
* Inspect or install when equipped or required.

© 2017 Toyota Motor Sales, USA