DISTRIBUTE TO:
 Service Manager
 Warranty Administrator

Warranty Policy Bulletin

No.:
POL17-14
Date: 08/03/2017
Page:
1 of 3

SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZH5):
WARRANTY EXTENSION FOR POWER SLIDING DOOR
REAR LOCK ASSEMBLIES ON CERTAIN 2011-2015 MY
SIENNA VEHICLES
Background
Toyota has received a number of reports regarding the power sliding door rear
lock assemblies on certain 2011–2015 model year Sienna vehicles. In these
reports, corrosion on the position sensor of the left and/or right power sliding door
rear lock assembly caused that door to exhibit one or more of the abnormal
operations described below:
• During power mode closing operation, as the power sliding door reaches
the nearly closed position, the door reverses and moves toward the open
positon.
• During power mode closing operation, the power sliding door cannot
completely close and latch.
• The power mode closing operation of the power sliding door is inoperative.
Applicability
The Power Sliding Door Rear Lock Assemblies are covered by Toyota’s New
Vehicle Limited Warranty* for 3 years or 36,000 miles (whichever occurs first).
However, Toyota is now extending the warranty coverage for repairs relating to
corrosion on the position sensor of the left and right power sliding door rear lock
assembly that causes that sliding door to exhibit one or more of the abnormal
operations described above.
This Warranty enhancement is applicable for nine (9) years from the date-offirst use, regardless of mileage.
Not all vehicles are covered by this warranty enhancement. Verify VIN
applicability for this Warranty Enhancement by checking Technical Information
System (TIS) before completing any repairs.
Direct marketing of this Warranty Enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this
policy may result in a claim debit.

Toyota Warranty Policy Bulletin

POL17-14
08/03/17
2 of 3

Applicability (Continued)
*This Warranty Enhancement Program is subject to all of the terms and conditions set forth in the
Toyota New Vehicle Limited Warranty. For example, damage from abuse, an accident, theft
and/or vandalism, or repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited Warranty or this Warranty
Enhancement pursuant to Warranty Policy 4.17, “What Is Not Covered by the Toyota New
Vehicle Limited Warranty”.

Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “SC17A - Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the
repair performed correctly; technicians performing this repair are required to
currently hold at least one of the following certification levels:
•
•
•
•

Certified Technician (Any Specialty)
Expert Technician (Any Specialty)
Master Technician
Master Diagnostic Technician

Claims for repairs that were performed by non-qualified technicians are subject to
debit.
Claim Submission
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Claim
Type

Repair
Program

Model

Opcode

OFP

GHG07A

69370-08031
or
69380-08031

GHG07B

69200-08020
and
69300-08020

Sienna

Description
Replace power sliding
door rear lock
assembly on ONE
power sliding door
Replace power sliding
door rear lock
assembly on BOTH
power sliding doors

Labor Time

0.9 hr./vehicle

1.2 hr./vehicle

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.

Toyota Warranty Policy Bulletin

POL17-14
08/03/17
3 of 3

Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Part Number

Description

Quantity

04007-02108

Lock Assy, Power Slide Door, RH Kit

1

04007-02208

Lock Assy, Power Slide Door, LH Kit

1

Technical Instructions (Repair Procedures)
Technical instructions can be found in T-SB-0244-17, please refer to TIS for
additional information.

Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.

Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.