NHTSA ID Number: 10132339
Manufacturer Communication Number: T-SB-0160-14
TSB/Document Date: 2018-04-02
Summary
TSB: Some 2014 model year applicable vehicles equipped with Entune Audio (version 010169)/ Entune Audio Plus (version 010171) / Entune Premium Audio (version 010185) may exhibit one or more of the following conditions: ? Bluetooth sometime disconnects with Android phones. ? Bluetooth disconnects with iPhone 4 when connected to USB ? Radio reboots with heavy radio load condition (e.g., dual map and POIs ON and Entune Audio music ON and multiple destinations set) (Entune Premium Audio only) ? Radio reboots after completing a navigation route by voice command system and pressing Talk Switch (Entune Premium Audio only)
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TSB/Document ID: T-SB-0160-14
Replacement Service Bulletin Number:
MFR Communication Date: 2014-12-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
MFR Component System:
MFR Component Subsystem:
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T-SB-0160-14 December 22, 2014 Technical Service Bulletin
Entune Audio Head Unit Software Update (Panasonic)
Service
Category Audio/Visual/Telematics
Toyota
Supports
Section Audio/Video Market USA ASE Certification
Applicability
YEAR(S) MODEL{S) ADDITIONAL INFORMATION
2014 - 2015 4Runner, Highlander,
Hightander HV,
Sequoia, Tacoma,
Tundra
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. T-SB-0006-14.
* Applicability has been updated to include 2015 model year applicable vehicles.
Service Bulletin No. T-SB-0006-14 is Obsolete and any printed versions should be discarded.
Be sure to review the entire content of this bulletin before proceeding.
NOTE
This bulletin does NOT apply to 2015 model year Sienna vehicles.
Introduction
Some 2014 model year applicable vehicles equipped with Entune™ Audio (version 010169) /
Entune™ Audio Plus (version 010171) / Entune™ Premium Audio (version 010185) may exhibit one
or more of the following conditions:
* Bluetooth® sometimes disconnects with Android™ phones
* Bluetooth® disconnects with iPhone® 4 when connected to USB
* Radio reboots with heavy radio load condition (e.g., dual map and POIs ON and Entune™ Audio
music ON and muttiple destinations set) (Entune™ Premium Audio only)
+ Radio reboots after completing a navigation route by voice command system and pressing
Talk Switch (Entune™ Premium Audio only)
Some 2014 model year applicable vehicles equipped with Entune™ Audio (version 010173) /
Entune™ Audio Pius (version 01017C) / Entune™ Premium Audio (version 010195) may exhibit one
or more of the following conditions:
* Voice command screen is cancelled by pop-up screen
© 2014 Toyola Motor Sales, USA Page 1 of 12
TOYOTA T-SB-0160-14 December 22, 2014 Page 2 of 12
Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)
* Voice command system does not respond for an extended period of time
* Radio reboots and navigation route is deleted (Entune™ Premium Audio only)
* Bluetooth® disconnects when phone is connected to Bluetooth® Audio from USB connection
+ Radio reboots after entering a particular address as destination (Entune™ Premium Audio only)
* Route guidance is lost after ACC is cycled and after arriving at second destination
(Entune™ Premium Audio only)
Some 2014 model year applicable vehicles equipped with Entune™ Audio (version 010179) /
Entune™ Audio Plus (software version 010183) / Entune™ Premium Audio (software version
0101A1) may exhibit one or more of the following conditions:
* Radio reboots after using voice command system or after screen goes blank (Entune™
Premium Audio only)
+ Bluetooth® disconnects or repeats disconnect and connect
+ Entune™ jis inoperative (Entune™ Premium Audio only)
* Radio freezes when certain Home address is set as destination (Entune™ Premium Audio only)
* House number is not displayed in Home or preset locations (Entune™ Premium Audio only)
Some 2014 model year applicable vehicles equipped with Entune™ Audio (software version 01017B) /
Entune™ Audio Plus (software version 010185) / Entune™ Premium Audio (software version
0101A5) may exhibit one or more of the following conditions:
+ Navigation re-route pop-up comes up continuously (Entune™ Premium Audio only)
* No map is displayed with new vehicles (Entune™ Premium Audio only)
* ‘7’ button is displayed when navigation route guidance is not used (Entune™ Premium
Audio only)
* Radio screen goes blank or freezes occasionally while using navigation function (Entune™
Premium Audio only)
* Radio reboots when an Apple® device which has 9,999 songs or more is connected
+ Unselected music is played when certain playlists are selected by voice commands
+ CD does not play occasionally
* Voice prompt ends unexpectedly while trying to make a call by voice commands
+ Voice commands are inoperative for music
* Radio screen goes black after using voice commands
© 2014 Toyota Motor Sales, USA
TOYOTA T-SB-0160-14 December 22, 2014 Page 3 of 12
Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)
Some 2014 model year applicable vehicles equipped with Entune™ Audio (software version 010180)
/ Entune™ Audio Plus (software version 01078B or 010190) / Entune™ Premium Audio (software
version 0101B1 or 0101BE) may exhibit one or more of the following conditions:
Bluetooth® call cannot be muted
Email/Text message does not display and keeps showing “Loading message list"
Radio reboots when text message is received
Pandora® sound is interrupted
No sound if “Ringtone Volume” and “Message Readout Volume” are changed during
Bluetooth® connection
Radio reboots when some HD radio channels are received
Radio reboots with Bluetooth® operation.
iPod® is paused after Bluetooth® phone call
Pop noise from AM radio
Noise on AM radio when brake is pressed in hybrid vehicles
Destination cannot be set (Entune™ Premium Audio only)
Distance to traffic incident is shown incorrectly (Entune™ Premium Audio only)
Intersection map is not displayed (Entune™ Premium Audio only)
Traffic incident icon is not displayed (Entune™ Premium Audio only)
Radio freezes with navigation operation (Entune™ Premium Audio only)
Touch screen becomes unresponsive after setting destination nearby and pop-up screen of “You
are nearby” is displayed (Entune™ Premium Audio only)
Arrival time shows incorrectly after destination is set (Entune™ Premium Audio only)
" Radio reboots with navigation operation (Entune™ Premium Audio only)
Along My Raute POI search does not show any results (Entune™ Premium Audio only)
+ ‘Traffic information icon is not displayed after returning from future time prediction to Now
(Entune™ Premium Audio only)
Traffic event icon disappears after going to traffic forecast (Entune™ Premium Audio only)
Traffic information is not displayed (Entune™ Premium Audio only)
Doppler traffic is not displayed after removing map SD card and reinserting it. (Entune™
Premium Audio only)
© 2014 Toyota Motor Sales, USA
TOYOTA T-SB-0160-14 December 22, 2014 Page 4 of 12
Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)
* Traffic event does not display intermittently (Entune™ Premium Audio only)
Updated system software is now available to address these conditions. Follow the repair procedure
in this bulletin to install the latest software version.
Warranty Information
OP CODE DESCRIPTION MODEL TIME OFP v1 T2
86100-35260
4Runner 86100-35270
86100-35320
Highlander 86804-0E110
Highlander HV 86804-0E120
86140-0C060
/ 86140-00070
Sequeja 86804-06030
86804-0C050
86140-04040
86140-04120
EL1318 | Software Update 03 Pa ED a7 | 74
— 86140-04150
86804-04010
86804-04030
86804-04050
86804-04070
86140-00010
86140-00021
86140-00040
86140-00050
86804-00070
86804-00080
86804-0C090
86804-0C 100
Tundra
APPLICABLE WARRANTY
° This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
* Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2014 Toyota Motor Sales, USA.
CP TOYOTA T-SB-0160-14 December 22, 2014 Page 5 of 12
Entune Audio Head Unit Software Update (Panasonic)
Required Tools & Equipment
APPLICABLE FILE ON THE
SPECIAL SERVICE TOOLS (SST) PART NUMBER aTy HEAD UNIT USB DRIVE*
Entune™ i
mtune™ | 43TBDANA-DAOO_0133.kwi
USB Drive Firmware oroso-pansc-zc | 1 | artes | 13TDDANA-DAGO 0145. kwi
Update - Panasonic* ——O
Entune™
Premium | 43TDANNA-DAOO_0193.kwi
Audio
* Essential SST.
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file may also be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. The file may be saved directly to a commonly-available
blank USB ftash drive. ‘
For USB flash drive requirements and download instructions:
Refer to the Technical Information System (TIS): Diagnostics — Calibrations —
Reference Documents — “Multimedia Software Download Instructions”
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
Software Update
1. Confirm the audio system type by checking the Panel ID printed on the bottom-right or
bottom-center of the machine.
Figure 1. Highlander, Highlander HV, Sequola, Tacoma, Figure 2. 4Runner
& Tundra
© 2014 Toyota Motor Sales, USA
@ TOYOTA T-SB-0160-14
December 22, 2014
Entune Audio Head Unit Software Update (Panasonic)
Page 6 of 12
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