NHTSA ID Number: 10132124
Manufacturer Communication Number: L-SB-0082-13
TSB/Document Date: 2018-04-02
Summary
Navigation firmware has been updated to allow updating map to version 10.1 or later. Updated navigation system software has also been developed to remedy these conditions. Use the following procedure to address these conditions.
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TSB/Document ID: L-SB-0082-13
Replacement Service Bulletin Number:
MFR Communication Date: 2013-10-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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L-SB-0082-13
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market
USA
Applicability
YEAR(S)
MODEL(S)
2011 – 2012
CT200H
2010 – 2012
ES350, HS250H, IS
F, IS250, IS250C,
IS350, IS350C, LS460,
LS600H, LX570,
RX350, RX450H
2010 – 2011
GS350, GS450H,
GS460
2010 – 2013
GX460
2012
LFA
2010
SC430
ADDITIONAL INFORMATION
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. L-SB-0147-11.
• The Required Tools & Equipment and Repair Procedure sections have been updated.
Service Bulletin No. L-SB-0147-11 is Obsolete and any printed versions should be discarded. Be
sure to review the entire content of this bulletin before proceeding.
© 2013 Lexus
, a division of Toyota Motor Sales, USA
Page 1 of 11
L-SB-0082-13
Page 2 of 11
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Introduction
NOTE
Do NOT perform a map update until this bulletin has been performed.
Certain 2010 – 2013 model year Lexus models may exhibit one or more of the following conditions:
• Steering wheel volume controls are intermittently inoperative.
• Navigation system region code intermittently will reset to region US9.
• XM NavTraffic® will not function properly after renewing XM traffic subscription.
• Slow response from Bluetooth® address book voice commands.
• Black screen condition after shifting from Reverse to Park.
• Air conditioning screen may not appear when changing blower speed.
• iPod® scrolling speed is slow.
• Display constantly shows “Calculating” on right side of screen while driving on freeway.
• Slow response at times from navigation system even at startup.
• GPS coordinates shown instead of destination address.
• Display locks up and appears unresponsive after periods of time.
• Touch screen (if equipped) functions are slow to respond.
Navigation firmware has been updated to allow updating map to version 10.1 or later. Updated
navigation system software has also been developed to remedy these conditions. Use the following
procedure to address these conditions.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EL9014
Navigation OS Update
0.3
86271-0E010
87
74
APPLICABLE WARRANTY
• This repair is covered under the Lexus Comprehensive Warranty. This warranty is in effect for
48 months or 50,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in this
bulletin.
NOTE
This should be a labor claim only since navigation software is downloaded from TIS.
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0082-13
Page 3 of 11
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Required Tools & Equipment
REQUIRED EQUIPMENT
QTY
®
1
PC with Windows XP Operating System
NOTE
• Only PCs with Windows® XP operating system can be used for this process. The Navigation
Programs Installer does NOT support Windows® Vista or Windows® 7 operating systems.
• Techstream 1.0 (not Techstream 2.0) utilizes Windows® XP operating system.
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Navigation Update Tool Kit*
95079-00003-KIT
1
GR8 Battery Diagnostic Station*
00002-MCGR8
1
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
* Essential SST.
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0082-13
October 24, 2013
Page 4 of 11
Navigation System Firmware Improvement (Generation 6)
Repair Procedure
Loading Map Firmware onto Navigation Update Tool
NOTE
Navigation Update Tool MUST have the latest “Navigation Programs Installer” before performing
this bulletin. For installation procedure, refer to Service Bulletin No. L-SB-0101-12, “HDD
Navigation Program Setup.”
1. Turn on PC.
2. Log into the Technical Information System (TIS).
3. Download the appropriate Vehicle Navigation Software Update from TIS.
A. Click on the TIS tab.
B. Click on the Diagnostics tab.
C. Click on the Tools & Equipment tab.
D. Click on the Navigation tab under Tools.
E. Click on the appropriate Generation 6 Vehicle Navigation Software Update under Available
Software Updates.
NOTE
If the TIS division is NOT set to Lexus (under the My Account area), the Navigation tab will NOT
display. Navigation Update is a Lexus ONLY TIS option at this time.
4. Click Open to begin the download.
Figure 1.
.
NOTE
The file is large and may take up to 10 minutes
to download.
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0082-13
October 24, 2013
Page 5 of 11
Navigation System Firmware Improvement (Generation 6)
Repair Procedure (Continued)
Loading Map Firmware onto Navigation Update Tool (Continued)
5. Once the file is downloaded, prepare the vehicle for use with the Navigation Update Tool. Cover
the GPS antenna in a manner where GPS satellite tracking is NOT present during the navigation
software update process.
HINT
Park vehicle in a structure that blocks the GPS signal, or cover the GPS antenna with a
metal panel.
6. Connect the Navigation Update Tool to the PC using the USB cable.
A. Make sure the USB cable is secured in both the PC and Navigation Update Tool USB ports.
B. Confirm that the Navigation Update Tool is powered correctly.
C. Turn the power ON.
D. Click Continue.
7. Verify that both the transfer mode display light
(green) and power supply display light (blue) are
lit, then click Continue.
Figure 2.
.
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0082-13
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Repair Procedure (Continued)
Loading Map Firmware onto Navigation Update Tool (Continued)
8. The software will perform a connection check with
the Navigation Update Tool. In the event an error
is shown, please recheck the USB connection.
Figure 3.
.
9. Navigation Firmware is ready to be loaded onto
the Navigation Update Tool, click Continue.
Figure 4.
.
© 2013 Lexus, a division of Toyota Motor Sales, USA
Page 6 of 11
L-SB-0082-13
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Repair Procedure (Continued)
Loading Map Firmware onto Navigation Update Tool (Continued)
10. Navigation Firmware will now load onto the
Navigation Update Tool.
Figure 5.
.
11. Once the Navigation Firmware is successfully
loaded onto the Navigation Update Tool, click
Continue to finish the installer.
Figure 6.
.
12. Disconnect the navigation tool from the PC.
© 2013 Lexus, a division of Toyota Motor Sales, USA
Page 7 of 11
L-SB-0082-13
October 24, 2013
Page 8 of 11
Navigation System Firmware Improvement (Generation 6)
Repair Procedure (Continued)
Loading Map Firmware into Vehicle Navigation System
NOTE
Vehicle ignition should be OFF before starting this procedure.
1. Connect the Navigation Update Tool to the vehicle (tool MUST be disconnected from the PC).
2. Connect the GR8 Battery Diagnostic Station to the vehicle.
3. Cycle the Ignition ON (Ready OFF/Engine OFF)
and wait for the Caution screen to appear on the
navigation display.
Figure 7..
4. Select Show on Map.
Figure 8..
5. Hold down the Menu button on the Remote Touch interface and turn the light switch from OFF to
tail light position 3 or more times until the navigation system enters the diagnostic mode.
For touch screen vehicles (ES 350, IS 250C/350C, GS 350/450h/460, GX 460, LS 460/460L,
LS 600hL, LX 570, SC 430):
Press the INFO switch and turn the light switch from OFF to tail light position 3 or
more times until the navigation system enters the diagnostic mode.
© 2013 Lexus, a division of Toyota Motor Sales, USA
L-SB-0082-13
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Repair Procedure (Continued)
Loading Map Firmware into Vehicle Navigation System (Continued)
6. Select Program Update from the Service Menu.
Figure 9..
7. Select OK.
Figure 10..
NOTE
Load time for the program update is between
5 and 15 minutes.
Figure 11..
© 2013 Lexus, a division of Toyota Motor Sales, USA
Page 9 of 11
L-SB-0082-13
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Repair Procedure (Continued)
Loading Map Firmware into Vehicle Navigation System (Continued)
8. When the ECU Selection screen appears, confirm
the Current version is less than the New version.
If yes, then press Select. If no, then select End
and go to step 11.
Figure 12.
9. When EMV-M screen is shown select OK.
Figure 13..
10. After about 1 minute, if the update was successful
the display will indicate “Updating complete” at
the top of the screen. Select OK to continue.
.
Figure 14..
© 2013 Lexus, a division of Toyota Motor Sales, USA
Page 10 of 11
L-SB-0082-13
October 24, 2013
Page 11 of 11
Navigation System Firmware Improvement (Generation 6)
Repair Procedure (Continued)
Loading Map Firmware into Vehicle Navigation System (Continued)
11. Confirm the current version matches one of
those shown below. Select End to complete the
procedure.
MODEL
Figure 15.
.
CURRENT
VERSION
HS 250h
LFA
RX 350 (2010 MY)
RX 350 (TMMC, 2011 – 2012 MY)
RX 450h (2010 MY)
C360
CT 200h
RX 350 (TMK, 2011 – 2012 MY)
RX 450h (TMK, 2011 – 2012 MY)
C470
ES 350
IS 250/350
IS 250C/350C
IS F
GX 460
LS 460/460L
LS 600hL
LX 570
C780
GS 350
GS 450h
GS 460
C860
SC 430
C660
Figure 16..
NOTE
If Current Version does NOT match one of
those listed above, switch the vehicle OFF and
start again at step 1 of this bulletin.
12. Cycle the Ignition OFF to finish the updating procedure.
13. Cycle the Ignition ON (Ready OFF/Engine OFF) and verify normal navigation system operation.
14. Remove items that block the GPS antenna, or move to an area where GPS satellite reception
is present.
15. Refer to TIS, Diagnostics – Tools & Equipment – Navigation – Reference Documents for the
latest Navigation Map Update bulletin.
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