NHTSA ID Number: 10132061
Manufacturer Communication Number: T-SB-0168-13
TSB/Document Date: 2018-04-02
Summary
Some 2013 model year Limited grade RAV4 vehicles may exhibit a condition in which one or both power back door actuator units separate from the ball mounts on the hatch or the body. Additionally, wiring on the actuator may be damaged, causing the power back door to become inoperative with Diagnostic Trouble Codes (DTCs) B2226, B2227, B2228, or B2229 present. Follow the Repair Procedure in this bulletin to address this condition.
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TSB/Document ID: T-SB-0168-13
Replacement Service Bulletin Number:
MFR Communication Date: 2013-11-12
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
MFR Component System:
MFR Component Subsystem:
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T-SB-0168-13
November 12, 2013
Power Back Door Inoperative
Service
Category
Vehicle Exterior
Section
Door/Hatch
Market
USA
Applicability
YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2013
RAV4
Plant Code(s): 5, D, W
VDS(s): DFREV, YFREV
WMI(s): 2T3, JTM
Introduction
Some 2013 model year Limited grade RAV4 vehicles may exhibit a condition in which one or both
power back door actuator units separate from the ball mounts on the hatch or the body. Additionally,
wiring on the actuator may be damaged, causing the power back door to become inoperative with
Diagnostic Trouble Codes (DTCs) B2226, B2227, B2228, or B2229 present. Follow the Repair
Procedure in this bulletin to address this condition.
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs shown
below.
MODEL
PLANT*
Shokki
RAV4
Tahara
TMMC
DRIVETRAIN
PRODUCTION CHANGE EFFECTIVE VIN
2WD
JTMYFREV#DD013167
4WD
JTMDFREV#DD026014
4WD
JTMDFREV#D5018829
2WD
2T3YFREV#DW045060
4WD
2T3DFREV#DW080226
* Plant Code (11th digit): D = Shokki, 5 = Tahara, W = TMMC
For detailed information on VINs, please reference the 2013 VIN Decoder Chart found on the Technical Information
System (TIS), under Reference Information: Technician Group.
© 2013 Toyota
Motor Sales, USA
Page 1 of 6
November 12, 2013
T-SB-0168-13
Page 2 of 6
Power Back Door Inoperative
Warranty Information
OP CODE
DESCRIPTION
BD1308
R & R Unit Assy Set, Power Back Door, RH and LH*
TIME
OFP
T1
T2
0.6
68910-09010
68920-09010
68910-49015
68920-49015
9A
40
* If necessary, sublet repair of body damage caused by power back door actuator mount separation.
APPLICABLE WARRANTY
• This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
• Warranty application is limited to occurrence of the specified condition described in this
bulletin.
Parts Information
PART NUMBER
PART NAME
QTY
68910-49036
Unit Assy Set, Power Back Door, RH*
1
68920-49036
Unit Assy Set, Power Back Door, LH*
1
PREVIOUS
NEW
68910-09010
68910-49015
68920-09010
68920-49015
* In this Service Bulletin, the “Power Back Door Actuator” refers to the “Unit Assy Set, Power Back Door.”
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream 2.0*
TIS Techstream
PART NUMBER
QTY
TS2UNIT
ADE
Techstream Lite
TSPKG1
TSLITEDLR01
* Essential SST.
NOTE
• Only ONE of the Techstream units listed above is required.
• Software version 8.30.023 or later is required.
• Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787.
© 2013 Toyota Motor Sales, USA
1
November 12, 2013
T-SB-0168-13
Page 3 of 6
Power Back Door Inoperative
Required Tools & Equipment (Continued)
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Plastic Pry Tool Kit*
00002-06020-01
1
* Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
Repair Procedure
1. Confirm the vehicle exhibits one of the following conditions and proceed as noted below.
• Power back door mount separation: Go to step 2.
• Inoperative power back door: Go to step 3.
2. If the vehicle exhibits a power back door actuator mount separation, use the following procedure
to diagnose the condition.
A. Visually check for body damage and repair if necessary.
B. Confirm hatch alignment and adjust or repair if necessary.
Refer to the Technical Information System (TIS), applicable model and model year Repair
Manual:
• 2013 RAV4:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Back Door: Adjustment”
C. Proceed to step 4.
© 2013 Toyota Motor Sales, USA
November 12, 2013
T-SB-0168-13
Page 4 of 6
Power Back Door Inoperative
Repair Procedure (Continued)
3. If the vehicle exhibits an inoperative power back door with no mount separation, use the following
procedure to diagnose the condition.
A. Check for DTCs using Techstream.
B. If DTC B2227 or B2229 is present, check the RH power back door actuator for wiring damage
in the location indicated in Figure 1.
C. If DTC B2226 or B2228 is present, check the LH power back door actuator for wiring damage
in the location indicated in Figure 1.
D. If wiring damage is identified, proceed to step 4.
E. If no wiring damage is identified, this bulletin does NOT apply. Continue diagnosis using the
applicable Repair Manual.
Figure 1.
© 2013 Toyota Motor Sales, USA
November 12, 2013
T-SB-0168-13
Page 5 of 6
Power Back Door Inoperative
Repair Procedure (Continued)
4. Remove and replace the LH and RH power back door actuators (Unit Assy Set, Power Back
Door) with the NEW parts.
Refer to TIS, applicable model and model year Repair Manual:
• 2013 RAV4:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Back Door Drive Unit: Removal / Installation”
NOTE
Even if only one actuator is damaged, both actuators should be replaced with the NEW parts.
5. Once the new power back door actuators have been installed, confirm that the ball and socket
joints (2 LH and 2 RH) are properly seated, and have approximately 1 mm of free-play as
indicated in Figure 2.
To check for free-play: first push, then pull on the power back door actuator unit near each socket.
• If free-play is present, continue to step 6.
• If there is NO free-play as shown in Figure 3, the ball mount is not fully seated in the socket,
and the replacement power back door actuator may have been improperly assembled.
Order and install another NEW replacement power back door actuator service part, then
repeat the free-play confirmation procedure.
Figure 2. Expected Free-Play Condition
Figure 3. No Free-Play Condition
1
2
1
1 mm Free-Play: Ball Mount is Fully Seated in
the Socket
2
© 2013 Toyota Motor Sales, USA
No Free-Play: Ball Mount is Not Fully Seated in
the Socket
T-SB-0168-13
November 12, 2013
Page 6 of 6
Power Back Door Inoperative
Repair Procedure (Continued)
6. Perform the power back door initialization procedure.
Refer to TIS, applicable model and model year Repair Manual:
• 2013 RAV4:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Back Door Drive Unit: Initialization”
7. Confirm normal operation of the power back door. Test jam protection operation in opening and
closing directions following the procedure provided in the Repair Manual.
Refer to TIS, applicable model and model year Repair Manual:
• 2013 RAV4:
Vehicle Exterior – Door/Hatch – “Door/Hatch: Back Door Drive Unit: Operation Check”
NOTE
The jam protection operation must be confirmed BEFORE returning the vehicle to the customer.
© 2013 Toyota Motor Sales, USA
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