NHTSA ID Number: 10131933
Manufacturer Communication Number: T-TT-0268-13
TSB/Document Date: 2018-04-02
Summary
Customer complains of Bluetooth connectivity concerns such as: Difficulty to pair phone, Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
Tech Tip T-TT-0268-13
Audio/Visual/Telematics
All Models Equipped with Bluetooth
CeCe aaa ey
Complaints
ular Communication
February 28, 2014
2007-2014 Camry 2011-2014 FJ Cruiser
2004-2014 Highlander 2004-2014 Prius
2007-2014 Tundra 2006-2014 Sienna
2009-2014 Matrix 2013-2014 Avalon HV
2012-2014 RAV4 EV 2012-2014 Prius V
2004-2011, 2013- Land Cruiser 2006-2014 4Runner
2014
2006-2014 Sequoia 2009-2014 Avalon
2009-2014 RAV4 2009-2014 Venza
2010, 2012-2014 Prius PHV 2013-2014 Yaris
2009-2014 Tacoma 2006-2008, 2010 Solara
2012-2014 Prius C 2006-2014 Highlander HV
2007-2014 Camry HV 2009-2014 Corolla
CONDITION
Customer complains of Bluetooth connectivity concerns such as:
e Difficulty to pair the phone
* intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle.
e Various Bluetooth Audio functions are no longer functioning with customer's phone such as
ability to change the track using the steering wheel controls.
These concerns can be caused by changes made on the customer's phone. Make sure to inquire with
the customer if the connectivity concerns occurred after receiving an operating system update on their
phone or they have restored their phone data/settings recently.
e Check for Tech Tips and TSBs which may address certain Bluetooth concerns with the
vehicle’s multimedia system. ii
“© “Confirm known good phone in customer's vehicle. If known good phone experiences the same
condition the vehicle system should be diagnosed using the vehicle’s repair manual.
* If known good phone does not experience the condition in the customer's vehicle no repair
should be attempted to the vehicle. The following steps can be performed to resolve the most
common phone side issues.
© Confirm if phone has been tested for phone compatibility by going to TIS homepage and
Clicking on Toyota
Bluetooth Compatibility Information link under Service Resources. If
the phone did not pass compatibility testing for the customer's concern please explain
the phone’s limitation to the customer.
o_Disable and re-enable Bluetooth on the phone.
02/28/2015 Revit © 2013, Toyota Motor Sales, USA
Expires on Page 1 of 2
ver 2209062013 T
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TSB/Document ID: T-TT-0268-13
Replacement Service Bulletin Number:
MFR Communication Date: 2014-02-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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