NHTSA ID Number: 10131721
Manufacturer Communication Number: T-SB-0285-17_Rev
TSB/Document Date: 2018-04-02
Summary
TSB: REVISION NOTICE January 19, 2018 Rev1: ? The Introduction, Software Update Information, and Software Update Procedure sections have been updated. Any previous printed versions of this bulletin should be discarded. Some 2018 model year Camry and Camry HV vehicles equipped with Entune? 3.0 Audio Plus (version 1004 or earlier) or Entune? 3.0 Premium Audio (version 1000 or earlier) may exhibit one or more of the following conditions: ? Abnormal display operation in the destination screen after ?IG-ON? ? Abnormal turn-by-turn direction operation ? Inaccurate traffic information displayed ? Abnormal navigation routing ? Abnormal destination and ETA operation while navigation is operating ? Abnormal rerouting operation G2411Abnormal navigation operation after ?IG-OFF/ON? cycle ? Navigation will not avoid areas that have been set to avoid ? Intermittent rebooting ? Navigation will not set from Destination Assist ? Navigation will intermittently not boot up after ?IG-ON? ? Abnormal operation when selecting unplayable songs from the USB flash drive ? Abnormal screen appearance ? Abnormal music browsing when manually browsing music ? Apps take a long time to load ? Abnormal shuffle function when listening to iPhone ? Voice output for temperature is incorrect unit ? Rebooting when connecting an Apple device with more than 501 podcasts ? Abnormal brightness of Entune? apps ? Voice Recognition inoperative ? Delay after answering a phone call ? Incoming call continues to ring (unable to answer or decline). ? ?Voice recognition is currently initializing and is not available at this time? message appears after every key cycle. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to update the software.
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TSB/Document ID: T-SB-0285-17_Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2018-01-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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T-SB-0285-17
Rev1
September 27, 2017
Entune Audio Head Unit Software Update (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2018
Camry, Camry HV
ADDITIONAL INFORMATION
REVISION NOTICE
January 19, 2018 Rev1:
The Introduction, Software Update Information, and Software Update Procedure sections have
been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2018 model year Camry and Camry HV vehicles equipped with Entune™ 3.0 Audio Plus
(version 1004 or earlier) or Entune™ 3.0 Premium Audio (version 1000 or earlier) may exhibit one
or more of the following conditions:
Abnormal display operation in the destination screen after “IG-ON”
Abnormal turn-by-turn direction operation
Inaccurate traffic information displayed
Abnormal navigation routing
Abnormal destination and ETA operation while navigation is operating
Abnormal rerouting operation
Abnormal navigation operation after “IG-OFF/ON” cycle
Navigation will not avoid areas that have been set to avoid
Intermittent rebooting
Navigation will not set from Destination Assist
Navigation will intermittently not boot up after “IG-ON”
Abnormal operation when selecting unplayable songs from the USB flash drive
Abnormal screen appearance
Abnormal music browsing when manually browsing music
Apps take a long time to load
© 2018 Toyota
Motor Sales, USA
Page 1 of 8
T-SB-0285-17
Rev1
September 27, 2017
Page 2 of 8
Entune Audio Head Unit Software Update (Panasonic)
Introduction (Continued)
Abnormal shuffle function when listening to iPhone
Voice output for temperature is incorrect unit
Rebooting when connecting an Apple® device with more than 501 podcasts
Abnormal brightness of Entune™ apps
Voice Recognition inoperative
Delay after answering a phone call
Incoming call continues to ring (unable to answer or decline)
Some 2018 model year Camry and Camry HV vehicles equipped with Entune™ 3.0 Audio Plus
(version 1006) or Entune™ 3.0 Premium Audio (version 1003) or earlier may exhibit one or more
of the following conditions:
Intermittent rebooting
Freeway exit list displayed after every key cycle
Error message when searching for street address that does not exist
Abnormal Voice Recognition operation
Abnormal iPod source operation
iPod song list is slow to load
Unable to authorize Remote Services via head unit app
Scout is displayed in app catalog Entune™ Premium Audio
Abnormal time changes in the middle of the time zone
Abnormal Home screen operation
Scout causing the phone to disconnect and not reconnect
“Voice recognition is currently initializing and is not available at this time” message
appears after every key cycle.
A software update is now available to address these conditions. Follow the Software Update
Procedure in this bulletin to update the software.
© 2018 Toyota Motor Sales, USA
T-SB-0285-17
Rev1
September 27, 2017
Page 3 of 8
Entune Audio Head Unit Software Update (Panasonic)
Warranty Information
OP CODE
DESCRIPTION
EL1702
Software Update
MODEL
Camry,
Camry HV
TIME
OFP
T1
T2
0.3
86140-33A70
86140-33390
86140-06450
86140-06490
86140-06500
86140-06870
86140-06880
86140-06890
86140-06A00
86140-06A10
86140-06A20
86140-06A30
86140-06A40
86140-06A50
86140-06A80
86140-06A90
86840-06010
87
74
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Software Update Information
MODEL
HEAD UNIT
Entune™ 3.0 Audio Plus
Camry,
Camry HV
Entune™ 3.0 Premium Audio
SOFTWARE UPDATE FILE
DCU
17TDT1NA-DA00_0002.kwi
DCU
17TDT2NA-DA00_0002.kwi
MEU
17TMT2NA-DA 00_0002.kwi
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file(s) may be downloaded directly from this Service Bulletin by
clicking on the applicable file name(s) in the table above. Once downloaded, the file(s) may be
copied directly to a commonly available blank USB flash drive.
TM
For Entune
flash drive.
Premium Audio, be sure to copy both the DCU and the MEU file s to the USB
For USB flash drive requirements and download instructions: Refer to TIS – Diagnostics –
Reprogramming – Reference Documents – "Multimedia Software Download Instructions."
© 2018 Toyota Motor Sales, USA
T-SB-0285-17
Rev1
September 27, 2017
Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure
1. Start the engine.
2. Press the Menu button on the radio
faceplate, then select Setup.
Figure 1.
3. Select General on the Setup screen.
Figure 2.
4. Scroll down and select Software Update.
Figure 3.
© 2018 Toyota Motor Sales, USA
Page 4 of 8
T-SB-0285-17
Rev1
September 27, 2017
Page 5 of 8
Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (Continued)
5. Verify that the software version is the same
or earlier as indicated in the Introduction.
Figure 4.
6. If the software needs to be updated, download the software from the Software Update
Information section onto an empty USB flash drive.
NOTE
If “IG-OFF” occurs, repeat steps 1 – 4 to reenter the Software Update screen.
7. Insert the prepared USB flash drive into the
vehicle’s USB port.
Figure 5.
8. Verify that the NEW software is up to date on the Software Update screen.
Table 1. Software Version Information
ENTUNE™ 3.0 AUDIO PLUS
ENTUNE™ 3.0 PREMIUM AUDIO
TYPE
Audio
Navigation
CURRENT VERSION
NEW VERSION
CURRENT VERSION
NEW VERSION
1004
1006
1011
1011
–
–
1000
1003
© 2018 Toyota Motor Sales, USA
T-SB-0285-17
Rev1
September 27, 2017
Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (Continued)
9. Press the Update Software button in the
lower right-hand corner.
Figure 6.
10. Select OK on the Software Update
Detail screen.
Figure 7.
11. Select Agree on the Terms of
Service screen.
Figure 8.
© 2018 Toyota Motor Sales, USA
Page 6 of 8
T-SB-0285-17
Rev1
September 27, 2017
Page 7 of 8
Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (Continued)
12. Select Yes on the “Would you like to start
the software update?” pop-up.
Figure 9.
13. Once the head unit begins installation, the
update will take about 10 minutes.
Figure 10.
NOTE
Do NOT turn off the engine or ACC before the software is ready for updating.
Do NOT pull the USB flash drive out of the vehicle USB port before the software is ready
for updating.
14. When the “The software is ready for
updating” message appears, turn OFF
the ignition.
Figure 11.
15. Turn the ignition ON to complete the software update.
16. Once the software update has completed, remove the USB flash drive.
© 2018 Toyota Motor Sales, USA
T-SB-0285-17
Rev1
September 27, 2017
Page 8 of 8
Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (Continued)
17. Perform steps 1 – 4 to verify that the
software version matches the current
Software Version Information table below.
Figure 12.
Table 2. Software Version Information
ENTUNE™ 3.0 AUDIO PLUS
ENTUNE™ 3.0 PREMIUM AUDIO
TYPE
CURRENT VERSION
Audio
1011
–
NEW VERSION
CURRENT VERSION
NEW VERSION
–
1011
–
© 2018 Toyota Motor Sales, USA
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