SERVICE PROCEDURE
16514
July, 2017
SUBJECT:

EMISSIONS RECALL
Navistar has decided that a defect which relates to
engine emissions exists in certain HXTM, PayStar®,
ProStar®, TranStar® and WorkStar® model trucks
built 02 May 2016 thru 11 November 2016 with 2016
model year N13 engines

DEFECT DESCRIPTION
This Emissions Recall applies to truck models that were built with 2016 N13
engines. This recall will require recalibration of the engine ECM and ACM.
Engine software On Board Diagnostic (OBD) issues will be corrected which will
aid in engine malfunction identification and proper diagnosis.

MODELS INVOLVED
This Emissions Recall involves certain HXTM, PayStar®, ProStar®, TranStar® and
WorkStar® model trucks built 02 May 2016 thru 11 November 2016 with 2016
model year N13 engines

ELIGIBILITY
This procedure applies ONLY to vehicles marked in the International® Service
PortalSM with Emissions Recall 16514. Also complete any other open campaigns
listed on the Service Portal at this time.

PARTS INFORMATION
There are no parts for this campaign

VEHICLE RECALL 16514
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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SERVICE PROCEDURE
WARNING! To prevent property damage, personal injury, and / or death,
park vehicle on hard flat surface, turn the engine off, set the parking brake
and install wheel chocks to prevent the vehicle from moving in either
direction.
WARNING! To prevent personal injury and / or death, always wear safe eye
protection when performing vehicle maintenance.
WARNING! To prevent property damage, personal injury, and /or death,
allow engine / vehicle components to cool before servicing.
WARNING! To prevent property damage, personal injury, and / or death,
keep flames or sparks away from vehicle and do not smoke while servicing
the vehicle’s batteries. Batteries expel explosive gases.
1. Park vehicle on flat surface with wheels straight ahead.
2. Shift transmission to Park or Neutral and set parking brakes.
3. Install wheel chocks.
4. Verify that ECM and ACM has latest software by referring to vehicle
calibration scorecard in Service PortalSM system.
a. If calibration scorecard indicates that calibration is not current,
engine must be reprogrammed to raise calibration to latest level.
Proceed to Step 5.
b. If calibration scorecard indicates calibration is current, engine does
not need to be reprogrammed.
i. No further action is required for dealers and customers
operating outside California. Proceed to Step 8.
ii. Dealers and customers operating in California should
proceed to Step 8 but must also perform Step 9.
5. Program ECM and ACM.

VEHICLE RECALL 16514
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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NOTE: All programming and troubleshooting information can be accessed
from the articles listed in the chart below, Dealer EZ-Tech, or clicking the
link below to access the Diagnostic Software Support Resource Center.
Diagnostic Software Support Resource Center
NOTE: These articles contain general information about each
reprogramming method and software, with links to specific instructions.
Programming Method
NavKal
PocketMaxx
Auto Upgrade
Nets

Programming and troubleshooting
Instructions
TL2600002
IK3300001
IK2600082
IK2600010

6. If assistance is needed, contact Vehicle Programming by creating an
iKNow case file or calling 1-800-336-4500, options 3, 1, 1.
NOTE: Clear all inactive/previously active faults after programming. Only
perform diagnostics or procedures on ACTIVE faults.
7. If any inactive/previously active faults are found after programming, clear
them from ECM. Only perform diagnostics or procedures on active faults.
8. Remove wheel chocks.
Additional Requirements for Dealers and Customers Operating in California
NOTE: The following step is required only for dealers and customers
operating in the state of California.
9. After completing this recall, dealer must fill out salmon-colored Proof of
Correction certificate and provide a copy to customer.
a. Use either Figure 1 (certificate to color print on white paper) or Figure 2
(certificate to print on salmon-colored paper) to print DMV certificates.

VEHICLE RECALL 16514
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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Figure 1. DMV Certificate, Salmon (Print on 8.5 x 11 inch White Paper).

Figure 2. DMV Certificate, White (Print on 8.5 x 11 inch Salmon Paper).

END OF SERVICE PROCEDURE

VEHICLE RECALL 16514
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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LABOR INFORMATION
Operation Number

A40-16514-1

Description

ECM / ACM Programming

Time

0.6 hr

CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with this
campaign must be marked with a CTS-1075
Campaign Identification Label.
Complete the label and attach on a clean surface
next to the vehicle identification number (VIN) plate.

ADMINISTRATIVE / DEALER RESPONSIBILITIES
WARRANTY CLAIMS
Warranty claim expense is to be charged to Warranty. Claims are to be
submitted in the normal manner, making reference to Safety Recall 16514.
Section 7 of the Warranty Policy and Procedures Manual contains further
information related to the submission and processing of AFC / Recall claims.
As with all claim submissions, items acquired locally must be submitted in the
“Other Charges” tab. The cost of any bulk items (such as a bag of cable tie
straps, roll of wire, barrel of oil, or tube of silicone) should be prorated for the
cost of the individual pieces / amount used during each repair.

VEHICLE RECALL 16514
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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UNITED STATES AND POSSESSIONS
The National Traffic and Motor Vehicle Safety Act, as amended, provides that
each vehicle that is subject to a vehicle recall campaign must be adequately
repaired within a reasonable time after the owner has tendered it for repair. A
failure to adequately repair within 60 days after a tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not
adequately repaired within 60 days, the owner may be entitled to replacement
with an identical or reasonable equivalent vehicle at no charge, or to a refund of
the purchase price less a reasonable allowance for depreciation.
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
VEHICLE RECALL 16514
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
CANADA
Dealers must correct all vehicles subject to this campaign at no charge to the
owner, regardless of mileage, age of vehicle, or ownership, from this time
forward.
Dealers should proceed immediately to make necessary correction to units in
inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your dealer location.
Dealers must make every effort to promptly schedule an appointment with each
owner to repair his or her vehicle as soon as possible. However, consistent with
the customer notification, dealers are expected to complete the repairs on the
mutually agreed upon service date.
Dealers involved in the recall process will be furnished a listing of owner names
and addresses to enable them to follow up with owners and have the vehicles
corrected. Use of this listing must be limited to this campaign because the list
may contain information obtained from state motor vehicle registration records,
and the use of such motor vehicle registration data for purposes other than this
campaign is a violation of law in several states.
EXPORT
Export Distributors should proceed immediately to make necessary correction to
units in inventory. All inventory vehicles subject to this recall campaign must be
corrected prior to sale, transfer or delivery. If vehicles have been sold or
transferred and you are in receipt of Customer Notification Letters and
Authorization for Recall Service cards for those vehicles, the transfer location or
customer must be notified immediately from your distributor location.
Export Distributors are to submit warranty claims in the usual manner making
reference to this recall number.
Export Distributors are expected to provide full cooperation and follow-up with
respect to this important subject matter. If you have any questions or need
further assistance, please contact the Regional Service Manager at your regional
office.

NAVISTAR, INC.
VEHICLE RECALL 16514
© 2017 Navistar, Inc. All rights reserved. All marks are trademarks of their respective owners.

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