NHTSA ID Number: 10130825
Manufacturer Communication Number: IK0800374
TSB/Document Date: 2018-04-02
Summary
How To Get A Helios Capture; only 1939 and 1708 multiplexed trucks
IK0800374 How To Get A Helios Capture
Page 1 of 13
Countries:
BAHAMAS, BOLIVIA, BELIZE, CANADA, CHILE, TAIWAN,
COLOMBIA, COSTA RICA, DOMINICAN REPUBLIC,
ECUADOR, EL SALVADOR, TRINIDAD AND TOBAGO,
UNITED STATES, URUGUAY, VENEZUELA, MEXICO,
ARUBA, NICARAGUA, PERU, PUERTO RICO, Curaçao,
GUAM, GUATEMALA, GUYANA, HAITI, HONDURAS,
JAMAICA, KOREA, SOUTH KOREA, PANAMA
Document
IK0800374
ID:
Availability: ISIS, Bus ISIS, FleetISIS, Body Builder, IsSIR
Revision: 9
Major
System:
ELECTRICAL SYSTEM
Created:
6/17/2012
English
Last
Modified:
6/27/2017
Author:
Charles
Schroeder
Current
Language:
Other
Français, Español,
Languages:
Viewed:
4404
Less Info
Coding Information
Hide Details
Copy Link
Copy Relative Link
Bookmark
Add to Favorites
Provide Feedback
View My Bookmarks
Helpful
Not Helpful
36
3
Title : How To Get A Helios Capture
Applies To : All 1939 and 1708 multiplexed trucks
Change Log
Please refer to the change log text box below for recent changes to this article:
06/27/2017 ‐ Added information stating the file must be zipped when adding to a case file. Figure 8.
03/10/2017 ‐ Edited coding so article can be viewed by Fleets as well.
10/04/2016 ‐ Added a link to the EZTech Download Center where Helios for 500k can be downloaded to an EZ‐Tech. Updated Step 5 to explain you have to
select the baud rate when using Helios for 500k.
02/22/2016 ‐ Revised layout to allow steps to be followed in order based on dealer feedback. Separated article into two sections. Obtaining a Helios capture
and using Helios as a diagnostic tool.
Description
Helios is a java based diagnostic tool that will allow you to view all data link messages on 500k J1939, 250k 1939 and 1708 data links. What follows
is step by step on how to:
• Obtain a Helios Capture in Vector Format to attach to a case file.
◦ The Helios capture must be zipped to add to the case file.
• Use Helios as a diagnostic tool to view Signals, Faults and more.
Helios is not an effective sniffer. When a module stops communicating it does not "drop off" the sniffer, it stops counting. This can make it
difficult to understand if a module is no longer communicating.
Obtaining a Helios Capture in Vector Format
1. Helios is now available for 500k Baud J1939. You can download the program by going to IK2700065 ‐ EZTech Download Center. Helios for 500k
is item E22 in the Download Center.
◦ This version of Helios for 500k works for 500k baud rate vehicles and 250k buad rate vehicles. You will need to select the correct baud
rate from the Tools Menu for the vehicle you are working on.
2. If a shortcut to the program like this
desktop.
does not appear on your desktop you will have to run the Java viewer to add the shortcut to your
3. If the Helios Icon is not on your desktop, click Windows ‐ Type "javaws ‐viewer" and click the icon (Figure 1)
Figure 1
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
IK0800374 How To Get A Helios Capture
Page 2 of 13
1. Click the Windows Icon
2. Type javaws ‐viewer
3. Click the Icon to open the Java Cache Viewer
4. You can create a shortcut to your desktop (Figure 2) or launch the program from the "Java Cache Viewer"
Figure 2
5. Helios will connect and start automatically if you've used it before, and the default format is "Helios Format". If you have not used Helios
before, or you are using a different com link, you will need to select your com link from the Tools menu. ‐ Figure 3. If you are using Helios for
500k you will need to select the baud rate you want to record.
Figure 3
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
IK0800374 How To Get A Helios Capture
Page 3 of 13
6. Change the format to .asc Format (Vector) ‐ Figure 4
◦ In order to avoid delays on the case file, this step is very important so the file can be played back reliably.
Figure 4
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
IK0800374 How To Get A Helios Capture
Page 4 of 13
7. Clear the log file to prevent having both formats mixed together. ‐ Figure 5
Figure 5
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
IK0800374 How To Get A Helios Capture
Page 5 of 13
8. Once you have the data you need, save the file. ‐ Figure 6
Figure 6
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
IK0800374 How To Get A Helios Capture
Page 6 of 13
9. Saving the file to your desktop will make it easy to find so you can upload the capture to your case file. ‐ Figure 7
Figure 7
10. You will need to compress (zip) the file so it can be attached to your case file.
◦ The file cannot be opened from the case file if it is not zipped.
Figure 8
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
IK0800374 How To Get A Helios Capture
Page 7 of 13
Using Helios to View Signals or Faults
• Helios can also be used to view Signals, Faults, Modules Communicating and a Diagnostic Tab
Figure 9 ‐ Signals Tab
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
IK0800374 How To Get A Helios Capture
Page 8 of 13
◦ The Signals Tab allows you to view live data as it is broadcast on the data link.
◦ You can customize the view by right clicking on the header bar (as shown) and selecting the items you wish to see or hide.
◾ Please note the Source is a Hexadecimal value. Converting 21 from Hexadecimal to Decimal gives you 33 (Body Controller)
Figure 10 ‐ View or Clear Faults
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
IK0800374 How To Get A Helios Capture
Page 9 of 13
◦ You can view and clear faults in the Faults Tab
Figure 11 ‐ Using the Tools Menu
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
IK0800374 How To Get A Helios Capture
Page 10 of 13
◦ Use the Tools Menu to view different information.
◦ A new tab will be opened with the information you requested.
◦ Right click on any tab to change or close the tab.
◾ You can change or close any tab on the screen.
Figure 12 ‐ Diagnostics Tab
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
IK0800374 How To Get A Helios Capture
Page 11 of 13
◦ The Diagnostic Tab gives a useful overview of the modules.
◦ It can show which module is turning a cluster warning lamp on.
Figure 13 ‐ Moving Tabs
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
IK0800374 How To Get A Helios Capture
Page 12 of 13
◦ Left Click and Drag a Tab to various locations on the screen.
◦ This allows you to view full screen if desired, or organize the tabs.
Figure 14 ‐ Example of Tabs Moved for Viewing
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
IK0800374 How To Get A Helios Capture
Hide Details
Page 13 of 13
Feedback Information
Viewed:
4403
Helpful:
36
Not Helpful: 3
No Feedback Found
Copyright © 2017 Navistar
, Inc.
https://evalue.internationaldelivers.com/service_kb/DocTool/ArticleViewer.aspx?ControlID... 7/3/2017
- 💯【Conta.ct us for Support Directly】If you met any...
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW...
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS...
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full...
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE...
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool...
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with...
- 【FOR END USER & DIYERS】 This error code reader AL319 is...
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check...
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the...
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: IK0800374
Replacement Service Bulletin Number:
MFR Communication Date: 2017-06-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS
, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations
- 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
Last update on 2026-06-30 / Affiliate links / Images from Amazon Product Advertising API
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.