Functions, Software & Hardware Issues

Note: New or Revised issues are marked accordingly.
The following prerequisites and FAQs apply to all VAS diagnostic devices unless noted otherwise.
Please confirm the following:
 The device is plugged in to the power adapter or base station (where applicable) and switched
on.
 The device battery is fully charged and maintained.
 The device fully boots to the Windows desktop.
 The latest “installation version” of ODIS Service is installed on the device. (Please refer to
Current ODIS Service Software Versions” document located in Service Net).
New
Q. Does VAS-PC still need to be installed for ODIS Service to work correctly?
A. No. ODIS Service may be installed independently. However, if you wish to remove VAS-PC
completely and only install the latest “installation version” of ODIS Service, VAS-PC and any noncurrent version of ODIS Service must be uninstalled from an existing device. The latest “installation
version” of ODIS Service installs on new devices without VAS-PC as a prerequisite.
New
Q. How do I add the 5054A Diagnostic head to my VAS device?
A. The install steps are slightly different depending on if you’re running VAS & ODIS Service or just ODIS Service.
Please refer to either “VAS 5054A Transmitter Head – Bluetooth® & EDIC Configuration – ODIS Service Only” or
“VAS 5054A Transmitter Head – Bluetooth® & EDIC Configuration”

New
Q. If my Hardware ID has changed and I’m required to request a new license.dat file, do I have to un-install and reinstall ODIS Service?
A. No. To import the new license go to Start > Programs > Offboard Diagnostic Information System Service >
Configure License. Click Browse, highlight the new license file, click Open and then OK.
New
Q. What is best way to ensure ODIS Service is configured correctly to retrieve online updates?
A.
Check


Preparation



Dealership network bandwidth: Minimum 6 mbps (single franchise) or 8 mbps (dual franchise).
(Download speeds are easily determined via any of the “Speed Test” Internet sites).



ODIS Service security certificate must installed:
Refer to Service Information – ODIS Service document title: ODIS Service Installation Phase 3 –
Security Certificate Request & Installation Instructions




Open network connection available: Test > Internet Explorer > Google.



Anti-virus software configured with ODIS Service Mirrorserver2 URL exclusion: Refer to anti-virus
software documentation or ask IT Professional for assistance.

Check







VWAG Group Systems URLs allowed through firewall:
Refer to Service Information – VAS Tester document title: VAS Diagnostic Devices – Required
Open Internet Addresses (URLs).

Confirm Settings (ODIS Service running)
Connection method: > Admin > Connections > Connection Types: Set to Internet (not CPN)
Mirrorserver2 URL:
> Admin > Connections > Mirrorserver2 URL: Set to https://mirrorserver2.vwhub.com/dav/
If not as shown, click Reset.
Also confirm that the User and Password entry fields are empty.
Mirrorserver2 Timeout Period Increased: Refer to instructions in Section 8.1 – Pg. 11.

Revised
Q. We received a new ODIS Service DVD but we haven’t installed the previous version on one of our
testers. Is it necessary to load the previous version first?
A. No, ODIS V2.0.0 is the latest “ Installation Version” and it’s a prerequisite for any “Update
Versions” that may follow until such time that a new “Installation Version” (complete uninstall &
reinstall) is required. Always refer to the “Current ODIS Service Software Versions” document located in
ServiceNet for the most up to date version information.
Revised
Q. How do I configure the Email Outbox server?
A. As each dealership has unique network and email types, we are unable to assist with configuration
advice that is specific to your dealership. For information on various configuration options, please refer
to Service Information document: “ODIS Service Email Outbox Configuration Guide”.
Q. When I first click “Start Diagnostics”, a login screen appears. When I put in my GeKo ID and PW,
an error message appears. Do I need a different ID and PW for ODIS Service?
A. No. Click “Cancel” to proceed with diagnosis. The Global User ID prompt at start of diagnosis
does not apply to the North American market. Please refer to Service Information document: “Global
User ID Prompt at Start of Diagnosis” .

Q. I’m having trouble submitting a paperless GFF log using ODIS Service. What do I need to confirm
first?
A. A number of different causes could result in not being able send ODIS Service logs. Use the
following checklist:
 Device connected to dealership network (run Internet Explorer to test):
 ODIS Service certificate installed (as per Phase 3 instr.).
 Got to Admin > Connections > Brand Settings section. Ensure that the configuration is set to
“Internet”.
 Go to Admin > Connections > Mirror Server 2 configuration section. Ensure that the Mirror
Server 2 URL is: https://mirrorserver2.vwhub.com/dav/ …and that the Mirror Server user and
password entry fields are empty.
 User enters valid GeKo ID and password in the Global User ID and password prompt.
To send a test log: Connect to a vehicle and run a vehicle module scan, then > Admin > Data >
Diagnostic log > Send.

Q. After installing ODIS Service on my VAS5052A, I receive an error stating msvcr100.dll is missing
and ODIS Service does not open, or there is no error and ODIS Service does not open. How can I
resolve this issue?
A. The file msvcr100.dll is missing from Windows. Please contact Diagnostic Tester Software Support at
888-896-1298 for assistance with the missing file.

Q. What password do I use to import my ODIS Service Certificate?
A. Use the first 32 alpha-numeric characters (only) of the Hardware ID which you saved during your
eShop license request.

Q. The GFF protocol log I sent from ODIS Service is not showing in GFF Paperless. How can I fix this?
A. If you received a “log was successfully sent” message when sending the GFF log but it’s not showing
in GFF Paperless, please ensure there are less than 100 characters in the Dealer data field under
Admin > General > Dealer data. Having more than 100 characters will cause the GFF log to not
show up in GFF Paperless. Typically, the field should only contain your dealer number and name.
Q. When I attempt to send my GFF log, I receive an error message of “The current operating mode
does not allow the diagnostic protocol to be sent. The system will try again later”.
A. This error indicates ODIS Service is in Road Test Mode. Under Extras, select Road test and Cancel
Road Test mode.
Q. After upgrading to ODIS Service V2.0.0, I receive an error of “Required Java Runtime version
1.7u4 is not found. Do I need to install this Java version?
A. No. There was an error in the upgrade. Please un-install and re-install V2.0.0
Q. Where can I see what Brand Version I have installed?
A. Under Info, Select Versions. The version is listed as didb_GFS-a.en_US: X.XXXX.XXXX. Note: The

XXXX indicates the version number which is similar to the old VAS PC Brand update naming
convention. If you have chosen other languages during ODIS Service installation, those will also
show. For example, German will be didb_GFS-a.de_US: X.XXXX.XXXX.
Q. What does the error ODS6501E General Database access error when opening ODIS Service
indicate?

A. Please contact Diagnostic Tester Software Support at 888-896-1298, we may be able to resolve this
without a re-load of ODIS Service.

Q. After upgrading to ODIS Service V2.0.0, I receive an error of “Internal error at 0039C528 >AOP-10 Unable to continue”. Do I need to install this Java version? Note: The numbers listed in

this error will vary.

A. No. There was an error in the upgrade. Please un-install and re-install V2.0.0
Q. How fast of an Internet Connection should I have to allow for smooth online updates?
A. We recommend 6 Mbps for a single franchise or 8Mbps if you’re a dual franchise.