SERVICE ACTION N020: ‘SERVICE REQUIRED’
MESSAGE NOT DISPLAYED
17-JAN-18

NO.: SGI17-24

(ISSUE 3)

SEC.: GENERAL

INFORMATION

SERVICE BULLETIN
MKT.: CAN / USA

CHANGES ARE HIGHLIGHTED IN BLUE
DESCRIPTION OF ISSUE
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which will not
display the 'Service Required' message on the Instrument Cluster, when starting the engine by depressing the
brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The
message will display when switching the ignition only 'ON' (engine ‘OFF’) by pressing the engine START/STOP
button and NOT depressing the brake pedal.
AFFECTED VEHICLE RANGE
Discovery Sport (L550)
Model Year: .............. 2016
VIN: .............................. 530716-628206
Range Rover Evoque (L538)
Model Year: .............. 2016
VIN: .............................. 080137-160086
Range Rover Sport (L494)
Model Year: .............. 2016
VIN: .............................. 543089-599999; 617562-653989
Range Rover (L405)
Model Year: .............. 2016
VIN: .............................. 243403-289103
SERVICE PROGRAM / REWORK ACTION
An authorized Land Rover retailer will update the Instrument Cluster (IC) software and, only if necessary, change
the engine oil and filter. There will be no charge to owners for this action under this program.
OWNER NOTIFICATION
Mailing of owner notification letters will occur on or before the week of 05 June 2017.
ACTION TO BE TAKEN
Check DDW to make sure that a vehicle is affected by this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Unsold vehicles should have this performed
as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the
customer. Affected vehicles already in the hands of customers should be updated at the next available
opportunity.
Refer to Technical Bulletin N020NAS, Service Action: ‘Service Required’ Message Not Displayed, for detailed repair
instructions.
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430

Note: diesel engine model variants that display the ‘Service Required’ message on the Instrument Cluster when
cranking the engine upon completion of the software update will require an oil and filter element service.
If the vehicle is less than 80% on time and/or distance to the next scheduled vehicle maintenance interval, the oil
and filter element service will be covered under this Service Action (the ‘Service Required’ message is displayed
due to oil dilution).
Note: the Service Required message and oil level indicator must be reset upon completion of an oil and filter
element service. Inform the customer of the time and distance remaining to the next complete vehicle
maintenance service, as the ‘Service Required’ message will not display at that time. Customers may want to
schedule the next vehicle service for a future date based on the time or average distance traveled.
If the vehicle has covered 80% or more by time and/or distance to the next scheduled vehicle maintenance
interval, arrange for a complete vehicle service to be carried out at the Customer’s expense.
PARTS
NOTE: when ordering parts, only order the expected percentage demand of parts identified.
DESCRIPTION

PART NO. / SUNDRY CODE*

QTY. / VALUE*

EXPECTED % OF VEHICLES
REQUIRING PARTS

Oil filter - TDV6 3.0L diesel

LR013148

1