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N120NAS1

TECHNICAL BULLETIN
17 JAN 2018

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional
Technicians with the knowledge, tools, and equipment required to do the job properly and
safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not be
performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition
described affects your vehicle. Contact an authorized Land Rover service facility to determine
whether this bulletin applies to a specific vehicle.

INFORMATION

SECTION:
413-08: Information and Message Center

SUBJECT/CONCERN:
Service Action: Service Reset Function Update

AFFECTED VEHICLE RANGE:
MODEL:

MODEL YEAR:

VIN:

ASSEMBLY PLANT:

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MODEL:

MODEL YEAR:

VIN:

ASSEMBLY PLANT:

Discovery (LR)

2017

039117-047448

Solihull

Range Rover Sport (LW)

2017

171673-181303

Solihull

Range Rover Sport (LW)

2017

692870-695609

Solihull

MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

SITUATION:
An issue has been identified on certain vehicles within the listed Affected Vehicle Range
where, if the message 'Service Required' is displayed within the Instrument Cluster (IC), it
cannot be cleared and will continue to display this message at every vehicle start-up.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain
from releasing the vehicles for new vehicle sale pending completion of the Workshop
Procedure detailed in this Technical Bulletin. Unsold vehicles should have this performed as
part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle
handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available
opportunity.

PARTS:
No parts required.

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SPECIAL TOOLS:
Jaguar Land Rover-approved Midtronics Battery Power Supply
Jaguar Land Rover-approved diagnostic tool with latest PATHFINDER software

WARRANTY:

NOTE:
Check DDW to make sure that a vehicle is affected by this program prior to undertaking
any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and
Service Actions are identified to ensure the correct parts are available and adequate
workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code;
this will result in payment of the stated time. The SRO and parts information is included for
information only. The Option Code(s) that allows for the drive in/drive out allowance may only
be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to
change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the
latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 30
November 2019 closure date must be submitted or payment within 30 calendar days of
completion of the repair.
PROGRAM
CODE

OPTION
CODE

N120

B

DESCRIPTION

SRO

88.90.03

TIME
(HOURS)

PARTS/SUNDRY
CODE

QTY./VALUE

0.20

-

-

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PROGRAM
CODE

OPTION
CODE

DESCRIPTION

SRO

TIME
(HOURS)

PARTS/SUNDRY
CODE

QTY./VALUE

0.20
0.20

-

-

Instrument
cluster update
N120

C

Instrument
cluster update
Drive in/drive
out

88.90.03
02.02.02

Normal Warranty policies and procedures apply.

DIAGNOSTIC PROCEDURE: PATHFINDER

This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved
diagnostic tool with PATHFINDER.
CAUTIONS:
◾ A Jaguar Land Rover-approved Midtronics battery power supply must be connected
to the vehicle battery during diagnosis / module programming.
◾ All ignition ON/OFF requests must be carried out; failure to perform these steps may
cause damage to control modules in the vehicle.
1

Connect the Jaguar Land Rover-approved Midtronics battery power supply to the
vehicle battery.

2

NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with
PATHFINDER version 130 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a
new session.

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3

NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the
vehicle out of Transit mode if required.
Follow the on-screen prompts.

4

Select ECU Diagnostics.

5

Select Instrument Panel Cluster Control Module (IPC).

6

Select Update ECU.

7

8

1

Follow all on-screen instructions until the application completes successfully.

2

When all tasks are complete, go to the next Step.

Exit the current session.
1

If required, reset the vehicle to Transit mode.

2

Select the Exit icon.

Disconnect the diagnostic tool and battery power supply from the vehicle.

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