SERVICE ACTION N141: SUSPENSION AIR SUPPLY UNIT
EXPANSION CHAMBER
08-JAN-18

NO.: SGI18-03

SEC.: GENERAL

SERVICE BULLETIN

MKT.: CAN / USA

INFORMATION

DESCRIPTION OF ISSUE
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle
Range where a hissing or single pop noise may occur. The vehicle then displays a suspension warning message on
the Instrument Cluster (IC), which can lead to a loss of functionality to the vehicle’s suspension ride height
adjustment.
AFFECTED VEHICLE RANGE
Discovery (L462; with Dynamic Suspension)
Model Year: .............. 2017
VIN: .............................. 017468-030014
Visit the Land Rover InfoTrail website for a list of affected unsold vehicles (as of 08 January 2018).
SERVICE PROGRAM / REWORK ACTION
Retailers will renew the Dynamic Suspension air supply unit expansion chamber. There will be no charge to owners
for this action under this program.
OWNER NOTIFICATION
Owners will receive a notification by mail on or before the week of 05 February 2017.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin N141NAS, Service Action: Suspension Air Supply Unit Expansion Chamber, for detailed
repair instructions.
PARTS
NOTE: only order the expected percentage demand of parts identified.
Order only one (1) of each part number per affected vehicle and include the 17-character VIN in the ‘Customer
Material’ field.
DESCRIPTION

PART NO. / SUNDRY CODE*

QTY. / VALUE*

EXPECTED % OF VEHICLES
REQUIRING PART

Suspension Air Supply Unit
Expansion Chamber

LR095836

1

100

Connector Valve

LR083989

1

100

Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430

TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 30 December 2019
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

N141

B

N141

C

DESCRIPTION

SRO

TIME
(HOURS)

PARTS /
SUNDRY CODE

QTY. /
VALUE

Suspension Air Supply Unit Expansion
Chamber - Renew

60.50.49

0.5

LR095836
LR083989

1
1

Suspension Air Supply Unit Expansion
Chamber - Renew

60.50.49

0.5

LR095836
LR083989

1
1

Drive in/drive out

02.02.02

0.2

-

-

Normal Warranty policies and procedures apply.

SERVICE ACTION N141: SAMPLE OWNER LETTER - CANADA

February 2018
Service Action N141: Suspension Air Supply Unit Expansion Chamber

Dear Land Rover Discovery Owner,

e

Vehicle Affected: Land Rover Discovery
Model Year: 2017

Jaguar Land Rover Canada ULC is conducting a no-charge Customer Satisfaction Program (Program Code N141)
for owners of certain 2017 model year Land Rover Discovery vehicles.
What is the reason for this program?

pl

A hissing or single pop noise may occur. The vehicle then displays a suspension warning message on the Instrument
Cluster (IC), which can lead to a loss of functionality to the vehicle’s suspension ride height adjustment.
What will Land Rover and your authorized Land Rover retailer do?

An authorized Land Rover retailer will renew the Dynamic Suspension air supply unit expansion chamber. There will
be no charge for this repair.
What should you do?

m

Contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number
(VIN) and request a service date to complete the work required under Program Code ‘N141’.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?

sa

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take less than 45 minutes, although your retailer may need your vehicle for a longer time. Your
retailer can provide you with a better estimate of the overall time for the service visit.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer
for assistance. If you have any queries or concerns that your local retailer cannot address, please contact the Land
Rover Customer Relationship Centre at 800-346-3493, Option 9, and one of our representatives will be happy to
assist you. You may also contact us by email using the following address: [email protected].

If you have the need to contact us by mail, please use the following address:

Jaguar Land Rover Canada ULC
ATTN: Customer Relationship Centre
75 Courtneypark Drive West, Unit 3
Mississauga, ON L5W 0E3
Thank you again for selecting Land Rover; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer,
will strive to minimize any inconvenience to you caused by this program.

sa

m

pl

Peter Pochapsky
Customer Relationship Centre Manager

e

Sincerely,

SERVICE ACTION N141: SAMPLE OWNER LETTER - USA

February 2018
Service Action N141: Suspension Air Supply Unit Expansion Chamber

Dear Land Rover Discovery Owner,

e

Vehicle Affected: Land Rover Discovery
Model Year: 2017

Jaguar Land Rover North America, LLC is conducting a no-charge Customer Satisfaction Program (Program Code
N141) for owners of certain 2017 model year Land Rover Discovery vehicles.
What is the reason for this program?

pl

A hissing or single pop noise may occur. The vehicle then displays a suspension warning message on the Instrument
Cluster (IC), which can lead to a loss of functionality to the vehicle’s suspension ride height adjustment.
What will Land Rover and your authorized Land Rover retailer do?

An authorized Land Rover retailer will renew the Dynamic Suspension air supply unit expansion chamber. There will
be no charge for this repair.
What should you do?

m

Contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number
(VIN) and request a service date to complete the work required under Program Code ‘N141’.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take less than 45 minutes, although your retailer may need your vehicle for a longer time due to
service scheduling requirements and vehicle conditioning.

sa

Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Land Rover vehicle?

If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.
What should you do if you have further questions?

If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer
for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land
Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy
to assist you. You may also contact us by email using the following address: [email protected].
If you have the need to contact Land Rover by mail, please use the following address:

Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Centre
555 MacArthur Boulevard
Mahwah, NJ 07430
Thank you again for selecting Land Rover; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer,
will strive to minimize any inconvenience to you caused by this program.

sa

m

pl

Peter Pochapsky
Customer Relationship Centre Manager

e

Sincerely,