Special Coverage Adjustment
16018 Diesel Particulate Sensor Warranty
Reference Number:

Make
Chevrolet

Release Date:
Revision:

N16204339

Model
Cruze

Model Year
From
To
2014
2015

RPO
LUZ

October 2016
00

Description
2.0L Diesel Engine

Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition

Special
Coverage
Adjustment

On some 2014-2015 model year Chevrolet Cruze vehicles, equipped with a 2.0L diesel engine (RPO
LUZ), a diagnostic trouble code P24AE, P24AF, P24C6 or P24C7 may set as a result of exhaust
particulate sensor failure caused by either sensor contamination or sensor damage from humidity in the
exhaust.
This special coverage covers the condition described above for a period of 10 years or 120,000 miles
(193,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
October 31, 2016, are covered by this special coverage and must be submitted using the labor operation
codes provided with this bulletin. Claims with repair orders prior to October 31, 2016, must be submitted
to the Service Contract provider.

Correction

Dealers are to replace the exhaust particulate sensor as necessary. The repairs will be made at no
charge to the customer.

Parts
Quantity
1

Part Name

Part No.
12662647

Exhaust Particulate Sensor

Warranty Information
Labor
Operation
9900390
9900391

Description
Diagnostic Time Only – No Repair Required
Exhaust Particulate Sensor Replacement
Add: Diagnostic Time

Labor
Time
0.1-0.3
0.5
0.1-0.3

Trans.
Type
ZREG
ZREG

Net
Item
N/A
N/A

Service Procedure
1.

Verify that the exhaust particulate sensor requires replacement. Refer to the appropriate diagnostic information in SI.


If the exhaust particulate sensor does NOT require replacement, no further action is required. Inform the
customer that any additional diagnosis and repairs are not covered under this special coverage.



If the exhaust particulate sensor requires replacement, replace the exhaust particulate sensor. Refer to Exhaust
Particulate Sensor Replacement in SI.

2.

FOR CALIFORNIA, CONNECTICUT, DELAWARE, MARYLAND, MASSACHUSETTS, MAINE, OREGON,
VERMONT, WASHINGTON VEHICLES ONLY: Install a Recall Identification Label upon recall completion. See
General Motors Service Policies and Procedures Manual, Section 6.1.4 - Recall Identification Label, for details.

3.

CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon
recall completion.

Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
General Motors will notify customers of this special coverage on their vehicle (see copy of typical customer letter included
with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

Copyright 2016 General Motors. All Rights Reserved.

We Support
Voluntary Technician
Certification

Page 1 of 2

Special Coverage Adjustment
16018 Diesel Particulate Sensor Warranty
November 2016
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2014 or 2015 model year Chevrolet Cruze, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2014 and 2015 model year Chevrolet Cruze vehicles, equipped
with a 2.0L diesel engine, may have a condition where a diagnostic trouble code P24AE, P24AF, P24C6 or P24C7 may
set as a result of exhaust particulate sensor failure caused by either sensor contamination or sensor damage from
humidity in the exhaust.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2014 or 2015 model year Chevrolet Cruze within 10 years of the date your vehicle was
originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you
at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this
special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438

We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Terry M. Inch
Executive Director
Global Connected Customer Experience

16018

Page 2 of 2

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4232
URGENT - DISTRIBUTE IMMEDIATELY
Date:

October 31, 2016

Subject: 16018 - Special Coverage
Diesel Particulate Sensor Warranty
Models: 2014-2015 Chevrolet Cruze
Equipped with 2.0L Diesel Engine (RPO LUZ)
To:

All Chevrolet Dealers

General Motors is releasing Special Coverage 16018 today. The total number
of U.S. vehicles involved is 12,540. Please see the attached bulletin for
details.
Customer Letter Mailing
The customer letter mailing will begin on November 7, 2016.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
October 31, 2016. Please hold all warranty transactions until the VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS