Customer Satisfaction Program
16057 Advanced Park Assist Malfunction
Reference Number:
Attention:

Release Date:
Revision:

N16207026

October 2016
00

This program is in effect until October 31, 2018.

Make
Cadillac

Model
Escalade
Escalade ESV

Model Year
From
To
2017
2017

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

The advanced park assist feature may not function correctly in certain 2017 model year Cadillac
Escalade and Escalade ESV vehicles equipped with a manual park brake. When activating the
feature, the system will attempt to search for a parking spot, deactivate, and display “Advanced Park
Assist Deactivated / Not Available” on the Infotainment screen.
Dealers will reprogram the advanced park assist module with an updated configuration file.

Parts
No parts are required for this repair.
Warranty Information
Labor
Operation
9102608

Description
Parking Assist Control Module Reprogramming with SPS

Labor
Time
0.3

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure
Note: Carefully read and follow the instructions below.



DO NOT attempt to order the calibration number from GM Customer Care and Aftersales. The calibration
numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic
Interface (MDI) with the calibration update. If you cannot access the calibration, call the Techline Customer
Support Center and it will be provided.



DO NOT program a control module unless directed to by a service procedure or a service bulletin. If the control
module is not properly configured with the correct calibration software, the control module will not control all of the
vehicle features properly.



Ensure the programming tool is equipped with the latest software and is securely connected to the data link
connector. If there is an interruption during programming, programming failure or control module damage may
occur.



Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. When required install the EL-49642 SPS Programming Support Tool to maintain system
voltage. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage
supply. DO NOT connect a battery charger.



Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights
(including daytime running lights), HVAC, radio, etc.



During the programming procedure, follow the SPS prompts for the correct ignition switch position.



Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.



Refer to Parking Assist Control Module Programming and Setup for additional information on programming the
parking assist control module.

Note: Do not reprogram the parking assist control module, unless directed by a service procedure, or a service bulletin.
To reprogram an existing control module, perform the following procedure:
1.

Access the Service Programming System (SPS) and follow the on-screen instructions.

Copyright 2016 General Motors. All Rights Reserved.

Page 1 of 3

Customer Satisfaction Program
16057 Advanced Park Assist Malfunction
2.

On the SPS Supported Controllers screen, select K182 Parking Assist Control Module - Programming and follow
the on-screen instructions.

3.

At the end of programming, choose the “Clear All DTCs” function on the SPS screen.

Note: If you have programming concerns or SPS error codes, call the Techline Customer Support Center. TCSC can be
reached at 1-800-828-6860.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through October 31, 2018. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through October 31, 2018, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Customer Satisfaction Program
16057 Advanced Park Assist Malfunction
October 2016
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2017 model year Cadillac Escalade or Escalade ESV vehicle equipped with a manual park
brake, may have been built with the advanced park assist feature which may not function correctly. When activating the
feature, the system will attempt to search for a parking spot, deactivate, and display “Advanced Park Assist Deactivated
/ Not Available” on the Infotainment screen.
Your satisfaction with your Cadillac Escalade or Escalade ESV is very important to us, so we are announcing a program
to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will reprogram the advanced park assist module with updated software. This
service will be performed for you at no charge until October 31, 2018. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Cadillac
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-458-8006
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2622

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of
enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
16057

Page 3 of 3

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4215
URGENT - DISTRIBUTE IMMEDIATELY
Date:

October 12, 2016

Subject: 16057 - Customer Satisfaction Program
Advanced Park Assist Malfunction
Models: 2017 Cadillac Escalade and Escalade ESV
Equipped with Manual Park Brake
To:

All Cadillac Dealers

General Motors is releasing Customer Satisfaction Program 16057 today. The
total number of U.S. vehicles involved is 380. Please see the attached bulletin
for details.
Customer Letter Mailing
The customer letter mailing will begin on October 27, 2016.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
October 13, 2016. A list of involved vehicles is attached to this message. Please hold
all warranty transactions until the VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS