Customer Satisfaction Program
17018 Service Part - Seat Adjuster End Stops Not Installed
Reference Number:
Attention:

Release Date:
Revision:

N162046530

January 2017
00

This program is in effect until February 28, 2019.

Make
Cadillac

Model
Escalade

Model Year
From
To
2015
2016

Escalade ESV

RPO
A95
AN3

Chevrolet

Silverado LD

2014

2016

2015

2016

GMC

Silverado HD
Suburban
Tahoe
Sierra LD
Sierra HD
Yukon
Yukon XL

2014
2015

2017
2016

AZ3

Description
Seat – Front Bucket, High Back,
Driver and Passenger Recliner
Seat – Front, Individual, NonBucket
Seat – Front Split, Driver,
Passenger, Full Feature Center

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2014-2016 model year Chevrolet Silverado LD, 2014-2017 model year GMC Sierra LD, 20152016 model year Cadillac Escalade, Escalade ESV, Chevrolet Silverado HD, Tahoe, Suburban, GMC
Sierra HD, Yukon, and Yukon XL vehicles, equipped with power front passenger seat adjuster (RPO
A95, AN3, or AZ3) that was previously replaced, may have a condition in which the front passenger seat
can be adjusted to a position beyond the occupant design travel range.
Inspect front passenger seat tracks and, as necessary, install the seat stop(s).

Parts
Quantity
As
Required

Part Name
Stop – Front Seat Adjuster

Part No.
13590145

Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status.
Warranty Information
Labor
Operation
9102899

Description
Inspect Front Seats For Stop Installation (Includes Installing Stops
As Required)

Copyright 2017 General Motors. All Rights Reserved.

Labor
Time
0.2

Trans.
Type
ZFAT

Net
Item
N/A

Page 1 of 4

Customer Satisfaction Program
17018 Service Part - Seat Adjuster End Stops Not Installed
Service Procedure
1. Move the passenger front seat to the rearmost position.

4677433
2. Inspect the front area of the inner and outer seat tracks for the presence of the plastic stop (two total per seat).
3. If either of the two stops are missing, install seat stops as required.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through February 28, 2019. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through February 28, 2019, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.

Page 2 of 4

Customer Satisfaction Program
17018 Service Part - Seat Adjuster End Stops Not Installed
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 3 of 4

Customer Satisfaction Program
17018 Service Part - Seat Adjuster End Stops Not Installed
February 2017
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2014-2016 model year Chevrolet Silverado LD, 2014-2017 model year GMC Sierra LD,
2015-2016 model year Cadillac Escalade, Escalade ESV, Chevrolet Silverado HD, Tahoe, Suburban, GMC Sierra HD,
Yukon, or Yukon XL, equipped with power front passenger seat adjuster that was previously replaced, may have a
condition in which the front passenger seat can be adjusted to a position beyond the occupant design travel range.
Your satisfaction with your Escalade, Escalade ESV, Sierra, Silverado, Suburban, Tahoe, Yukon, or Yukon XL is very
important to us, so we are announcing a program to correct this condition.
What We Will Do: Your GM dealer will inspect front passenger seat tracks and, as necessary, install the seat stop(s).
This service will be performed for you at no charge until February 28, 2019. After that, any applicable warranty will
apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Cadillac
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-458-8006
1-800-222-1020
1-800-462-8782
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2622
1-800-833-2438
1-800-889-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of
enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
17018

Page 4 of 4

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4324
URGENT - DISTRIBUTE IMMEDIATELY
Date:

January 26, 2017

Subject: 17018 - Customer Satisfaction Program
Service Part - Seat Adjuster End Stops Not Installed
Models: 2015-2016 Cadillac Escalade, Escalade ESV
2014-2016 Chevrolet Silverado LD
2015-2016 Chevrolet Silverado HD, Suburban, Tahoe
2014-2017 GMC Sierra LD
2015-2016 GMC Sierra HD, Yukon, Yukon XL
Equipped with Front Bucket Seat (RPO A95), Front Non-Bucket Seat
(RPO AN3), or Front Split Seat (RPO AZ3)
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program 17018 today. The
total number of U.S. vehicles involved is approximately 382. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on February 20, 2017.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated
January 27, 2017. A list of involved vehicles in dealer new inventory is attached to this
message. Please hold all warranty transactions until the VIN appears in IVH.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS