Service Update
16135 One Touch Fold Seat Release
Reference Number:
Revision Description:

Attention:

Release Date: January 2017
Revision: 01
This bulletin has been revised to update Step 1 and 6 with a new graphic and
description, and add additional notes to the service procedure. Please discard all
copies of bulletin 16135.
N16207169

This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.

Make

Model

GMC

Acadia

Model Year
From
To
2017
2017

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2017 model year GMC Acadia vehicles may have a condition in which the rear cargo area
left hand 2nd row seat release handle doesn't release the seat, or requires too much effort to
release.
Dealers are to inspect, and if necessary, adjust the 2nd row seat cable.

Parts
No parts are required for this procedure.
Warranty Information
Labor
Operation
9102782

Description
Inspect Operation of 2nd Row Seat Release - No Further Action
Required
Add: Adjust 2nd Row Seat Cable

Labor
Time
0.2

Trans.
Type
ZFAT

Net
Item
N/A

0.3

Service Procedure
Note: The seat release lever has resistance from 0 to about 70% of rotation. The release of the seat will occur
approximately between 70 and 90% with much more resistance. Be sure to pull the release lever to the full 90 degree
rotation to ensure the seat releases.

4676095

1.

Inspect the operation of the 2nd row seat release using the release levers located in the rear cargo area shown
above.


If the 2nd row seat releases the seat correctly without extra effort, no further action is required.

Copyright 2016 General Motors. All Rights Reserved.

Page 1 of 5

Service Update
16135 One Touch Fold Seat Release

2.

If the 2nd row seat release handle does not release the seat or requires too much effort, proceed to step 2 and
adjust the 2nd row seat release cable.

Ensure that the 2nd row seat is in the upright position and both recliners are fully locked.

4563488

4640426
Note: GAT (All-Terrain) models do not have an under seat adjuster. Skip to step 5.
3.

Look under the seat to locate the One Touch Fold (OTF) cable adjuster # 1 (See picture above) and open the slider
on the adjuster body.

Note: Do not open the other adjuster (marked with an “X” in the picture above), as it will not help resolve this issue.

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Service Update
16135 One Touch Fold Seat Release

4563489
4.

To open the adjuster body, pull out and up on the tabs as illustrated above.

Note: You may have to remove some cable ties used to secure the adjuster to the bottom of the seat to gain proper
access to the adjuster body.

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Service Update
16135 One Touch Fold Seat Release

4563490
5. Locate the OTF cable adjuster (2) under the 3rd row cup holder in the quarter trim panel. Refer to Quarter Trim Panel
Cup Holder Replacement - Left Side in SI for the removal of the cup holder. Open the cable adjust slider.
Important: Seats must be in upright position and both recliners fully locked prior to closing the cable adjusters. If

recliners are not both locked, potential for cable system to hold open one or both recliners exists.

4676097
6. Verify movement of the adjuster. There should be free movement (plunger type) between point (1) and (2).
Note: Prior to locking the tab, be sure not to have any artificial tension on the cable or housing. The adjuster is spring
loaded and self-adjusting.
7. If equipped, move and adjust the cable adjuster and close adjuster in quarter trim.
8. Verify release lever function and verify both recliners are locked by returning seat back to the upright position and
pushing on each side of seat back to confirm recliners are locked.
Important: It may take more than one attempt at adjustments to get the seat to operate as intended. Repeat steps until
the concern is corrected.

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Service Update
16135 One Touch Fold Seat Release
Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the
future, you must take the steps necessary to be sure the service update correction has been made before selling or
releasing the vehicle.
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this bulletin must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 5 of 5

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4320
URGENT - DISTRIBUTE IMMEDIATELY
Date:

January 24, 2017

Subject: 16135-01 – Service Update
One Touch Fold Seat Release
Revised Service Procedure section
Models: 2017 GMC Acadia
To:

All General Motors Dealers

This bulletin has been revised to update Step 1 and 6 with a new graphic and
description, and add additional notes to the service procedure. Please discard
all copies of bulletin 16135.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS