Customer Satisfaction Program
17458 Missing Trailering Package (U.S. Only)
Reference Number:
Attention:

N172128380

Release Date:
Revision:

December 2017
00

This program is in effect until December 31, 2019.

Make
Chevrolet

Model
Traverse

Model Year
From
To
2018
2018

RPO
V92

Description
Trailer Provisions

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2018 model year Chevrolet Traverse vehicles, may have been built without a trailering package
(RPO V92) before the trailering package was made standard for this trim/model. The window pricing
label may incorrectly show a trailering package included with the vehicle.
Provide the customer with a reimbursement check in the amount of $650.

Parts
No parts are required.
Warranty Information
Labor
Operation
9103561
*

Description
Customer Reimbursement Check Issued

Labor
Time
N/A

Trans.
Type
ZFAT

Net
Item
*

Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is
the $650 dealer check issued to a customer. Record the check number in the Invoice Number field. Record the VIN
on the check. Submit $20.00 administrative allowance in Net/Admin Allowance.

Service Procedure
Issue the customer a reimbursement check in the amount of $650. Record the check number in the Invoice Number field
and record the VIN on the check.
Dealer Responsibility
All used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession and
subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through December 31, 2019. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through December 31, 2019, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in

Copyright 2017 General Motors. All Rights Reserved.

Page 1 of 3

Customer Satisfaction Program
17458 Missing Trailering Package (U.S. Only)
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Customer Notification
USA Only - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Customer Satisfaction Program
17458 Missing Trailering Package (U.S. Only)
December 2017
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2018 model year Chevrolet Traverse vehicles, may have been built without a trailering
package before the trailering package was made standard for this trim/model. The window pricing label may incorrectly
show a trailering package included with the vehicle.
Your satisfaction with your Chevrolet Traverse is very important to us, so we are announcing a program to remedy this
condition.
What We Will Do: Your GM dealer will provide you with a reimbursement check in the amount of $650. This
reimbursement is available to you until December 31, 2019.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to begin the reimbursement process. Please discard the original, incorrect window label to avoid any possible
confusion in the future. Please do not sell or transfer the vehicle with the original window label containing the incorrect
information.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your Traverse vehicle provides you many miles of
enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
17458

Page 3 of 3

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4644
URGENT - DISTRIBUTE IMMEDIATELY
Date:

December 21, 2017

Subject: 17458 - Customer Satisfaction Program
Missing Trailering Package (U.S. Only)
Models: 2018 Chevrolet Traverse
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program 17458 today. The
total number of U.S. vehicles involved is 34. Please see the attached bulletin
for details.
Customer Letter Mailing
The customer letter mailing will begin the last week of December 2017.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated today
December 21, 2017. A list of involved vehicles is attached to this message. Please
hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS