Service Campaign 68-04
MODELS
AFFECTED: Certain 2017 & 2018 Winnebago View and Navion model 524J coaches
DATE:

November 10, 2017

SUBJECT:

Removal of Satellite Cable Locating Label on Roof
PLEASE FORWARD THIS INFORMATION TO YOUR RV SERVICE MANAGER.

Winnebago Industries is conducting a Field Service Campaign to remove the satellite
cable locating label (pictured at right) from the roof of certain 2017 and 2018
View/Navion coaches. The label was inadvertently installed in the wrong location and will
need to be removed to prevent damage to the roof if someone were to attempt to install
a satellite dish in this location.
Affected Vehicles and Owner Notification
Attached to this letter is a list of subject vehicles which were shipped to your dealership.
Customers with affected vehicles are being sent a letter notifying them of the service
campaign. These owners are being directed to remove the label or to contact a
Winnebago Industries dealer for the service campaign to be performed at no cost to
them. A copy of the owner notice is provided for your information.

Label to be removed

Evaluate this issue on all subject vehicles currently in your inventory. Do not deliver any subject units to a customer
until the label has been removed.
Repair Procedure:
On stock vehicles, we request that you remove the label, then place the attached ‘Instructions for Locating Satellite
Wiring’ document in the Entertainment section of the vehicle’s InfoCase (the black bag that contains the Operator’s
Manual, etc.).
Reimbursement
When the service has been completed, submit a warranty claim using the operation number and TIC code listed
below. The repair order must be properly signed by both the dealer and owner before it is submitted to Winnebago
Industries.
DESCRIPTION
Satellite Label Removal

OPERATION
NUMBER
05680499

TIME
ALLOWANCE
0.1

TIC
CODE
6804SB

If You Need Assistance
If dealer technical assistance is needed, please contact Winnebago Industries Technical Service Department at (866)
653-4329 from 7:30 a.m. to 5:00 p.m. Central Time or by e-mail at: [email protected].
Thank you for your cooperation.

Steven R. Evenson
Director of Parts and Service

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Customer Notification Letter

RE:

BODY SERIAL
CHASSIS SERIAL

Dear Winnebago Industries Motor Home Owner:
When you purchased your new Winnebago Industries produced motor home, you also received our commitment to
provide you with a quality product and our dedication to continuing customer satisfaction. In keeping with this
commitment, we are notifying you of a service issue that affects your 2017 or 2018 Winnebago Industries motor home.
Our records indicate that you have purchased a vehicle with the serial number which appears above.
Possible Issue
Winnebago Industries, Inc. has found that the ‘Locating Label’ (pictured at right) for the
satellite dish wiring was inadvertently installed in the wrong location on the roof. To avoid
confusion, we ask that the label be removed at your earliest convenience.
The attached document, “Instructions for Locating Satellite Wiring in Roof’, should be retained
for future reference. We recommend placing it in the Entertainment section of your InfoCase
(the black bag that contains your Operator’s and Supplement Manuals).
What You Should Do
If you choose to remove the label, rather than returning to your dealer, we ask that you use all necessary caution when
accessing and walking on the roof, this surface can be slick in certain conditions. If you are not comfortable removing
the label, please present this letter to your dealer on your next visit and ask them to remove the label for you.
If You Need Assistance
If you have questions or need assistance, please contact the Winnebago Industries Owner Relations Department at
(800) 537-1885 Monday through Friday from 7:30 a.m. to 5:00 p.m. Central Time or by email: [email protected].
We are sorry to cause you this inconvenience. We have taken this action in the interest of your continued satisfaction
with our products. This letter does not constitute an acknowledgement of legal liability.
Thank you for choosing a Winnebago Industries motor home.

Winnebago Industries, Inc.
Forest City, IA 50436

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