NHTSA ID Number: 10130279
Manufacturer Communication Number: 15-214-17
TSB/Document Date: 2018-03-13
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
ILLUSTRATION
DESCRIPTION &
APPICABILITY
Impreza/Crosstrek
8 Inch Display
Audio System
Mid Level
MANUFACTURER
PART NUMBER
Harman Kardon
86201FL62A
Harman Kardon
86201FL63A
Harman Kardon
86271FL60A
Clarion
86201VA690
Six (6) Speaker App.
Impreza/Crosstrek
8 Inch Display
Audio System
Mid Level
Six (6) Speaker App.
Impreza/Crosstrek
8 Inch Display
Audio System
High Level
Six (6) Speaker App.
WRX
Audio Assembly
Face Plate ID Number
CV693UL
Continued...
Bulletin Number: 15-214-17; Date 01/16/18
Page 8 of 13
ILLUSTRATION
DESCRIPTION &
APPICABILITY
WRX/STi
Audio Assembly
Face Plate ID Number
FV833UM
WRX/STi
Audio/Navigation Assy.
Face Plate ID Number
FV673US
BRZ
Audio Unit
Face Plate ID Number
CA645UL
MANUFACTURER
PART NUMBER
Denso Ten
86201VA830
Display Only
Denso Ten
86271VA670
Clarion
86201CA640
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon (United Radio) Exchange Number Example…8MW741
R.A. Number (1 digit 2 letters 3 digits)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF
OPERATION
Harmon Kardon (United Radio)
1-800-448-0944
8am-8pm Eastern Time
Exchange units are ordered online using the link found in Subarunet/ Service Operations &
Technical/ Forms/Downloads / Harman Kardon online exchange instructions
Continued...
Bulletin Number: 15-214-17; Date 01/16/18
Page 9 of 13
VEHICLE APPLICATIONS – POWER AMPLIFIER
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Forester
Power Amplifier
Assy.
Harman Kardon
86221SG110
Legacy/Outback
Power Amplifier
Assy.
Harman Kardon
86221AL01A
Impreza
Power Amplifier
Assy.
Harman Kardon
86221FL00A
Impreza Limited
Power Amplifier
Assy.
Harman Kardon
86221FL01A
Crosstrek
Power Amplifier
Assy.
Harman Kardon
86221FL01A
WRX/STi
Power Amplifier
Assy.
Harman Kardon
86221VA030
Continued...
Bulletin Number: 15-214-17; Date 01/16/18
Page 10 of 13
AUDIO/NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY
EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio
Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”.
Subaru
Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange
program when the failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by
providing a prompt exchange with a quality factory serviced audio unit which has been
refurbished to the highest standards.
All out-of-warranty orders will be subject to Supplier availability. In case of low stock, “inwarranty” orders will take priority over “out-of-warranty” orders. In general, this program is for
internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak
with the Audio/Navi. Supplier to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following
information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion and Fujitsu Ten only)
Subaru Part Number
Customer Complaint
Customer Last Name
Clarion 1-800-347-8933
•
Exchange cores will be shipped UPS Ground within 72 hours.
•
Clarion offers a 1 year manufacturer’s warranty on these exchange units.
•
Clarion will invoice the retailer for the cost of the exchange unit.
•
Shipping charges for return of the core is the responsibility of the retailer.
•
Cores must be returned to Clarion within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will issue a debit to the retailer.
•
There will be a restocking fee of 20% for all unused returned cores. Retailers will be
invoiced by Clarion and are to make payment directly to Clarion for this fee.
Continued...
Bulletin Number: 15-214-17; Date 01/16/18
Page 11 of 13
Panasonic 1-800-228-0473
•
Exchange cores will be shipped UPS Ground within 72 hours
•
Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
•
Retailers will be invoiced by Panasonic for the cost of the exchange unit
•
Payments are to be made directly to Panasonic
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Panasonic within 30 days
Kenwood 1-626-333-2435
NOTE: Kenwood does offer an “Out of Warranty” replacement program for some of their units.
Please refer to the Kenwood Exchange Request Diagnostic Checklist under the category of
Dealer Cost found in Subarunet/Service/Forms.
•
The Kenwood Service Center should be contacted preferably through the Kenwood
Exchange Request Diagnostic Checklist for the available unit.
○○ Those units which are not available as an exchange may be repaired by Kenwood. The
instructions to proceed with the repair process are noted below.
○○ The retailer places the repair request with the Kenwood Service Center and pays a
minimum analysis and shipping fee.
○○ The retailer removes the unit from the vehicle and sends it to the Kenwood Service
Center for repair.
○○ The Kenwood Service Center analyzes the unit and informs the dealer of additional
repair costs. Repair costs will vary depending on the condition of the unit.
○○ If the customer does not agree to additional costs, the unit is returned to the retailer “as
is” with no additional charges.
○○ If the customer agrees to the repair, Kenwood invoices the retailer and payments are to
be made by the retailer directly to Kenwood.
○○ The Kenwood Service Center repairs the unit and returns it to the retailer.
Denso Ten 1-800-237-5413
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
Denso Ten offers a 1 yr. manufacturer’s warranty on these exchange units
•
Denso Ten will invoice the retailer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Denso Ten within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores.
•
Retailers will be invoiced by Denso Ten and are to make payment directly to Denso Ten for
this fee.
Continued...
Bulletin Number: 15-214-17; Date 01/16/18
Page 12 of 13
Myron and Davis 1-866-435-6789
•
Exchange cores will be shipped via UPS Ground, 2nd Day or Next Day as per the request of
the Retailer.
•
Myron & Davis offers a 1 yr. manufacturer’s warranty on these exchange units
•
Myron & Davis will invoice the dealer for the cost of the exchange unit
•
Core returns are not required. Parts must be scrapped according to the parts retention
policy.
•
Unused cores may be returned within 60 days for which there will be no restock fee.
Unused cores returned after 60 days will be charged a 25% restock fee.
•
Retailers will be invoiced by Myron & Davis and are to make payment directly to Myron
& Davis for this fee.
Harman Kardon (United Radio) 1-800-448-0944
•
Harman Kardon exchange requests are processed by United Radio.
•
Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
•
Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units
•
Harman Kardon will invoice the retailer for the cost of the exchange unit
•
Shipping charges for return of the core is the responsibility of the retailer
•
Cores must be returned to Harman Kardon (United Radio) within 30 days
•
Delinquent cores will be invoiced to SOA who in turn will debit the retailer
•
There will be a restocking fee of 20% for all unused returned cores. Retailers will be
invoiced by Harman Kardon (United Radio) and are to make payment directly to Harman
Kardon (United Radio) for this fee.
Continued...
Bulletin Number: 15-214-17; Date 01/16/18
Page 13 of 13
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TSB/Document ID: 15-214-17
Replacement Service Bulletin Number:
MFR Communication Date: 2018-01-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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