91 Bluetooth call distorted audio or black screen for Apple CarPlay after using backup camera
91 17 16 2046294/3 March 17, 2017. Supersedes Technical Service Bulletin Group 91 number 17-11 dated
March 2, 2017 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4

2016

All

MIB2 High Scale

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised Condition (Added video clip URL and QR code)

2

03/02/2017

Revised Service (Added automated ODIS update process)

1

02/24/2017

Initial publication

The customer has one or both of the following
conditions:
When using Bluetooth hands-free calling the caller hears
distorted audio from the driver that can be described as
a “robotic or electronic sound”. To hear two examples of
the distorted audio during a Bluetooth call, see the video
located at: https://audiexternal.kzoplatform.com:443/swf/player/336

Figure 1. QR code for clicking
noise.
 When trying to use Apple CarPlay the screen is blank only after using the backup camera.
This issue occurs immediately after exiting the camera image by driving forward or by
manually pressing the parking aid button to deactivate the backup camera image

Page 1 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Additionally the following must be true:
 The vehicle is equipped with MMI Radio plus (PR code 7UH)
Note:
The vehicle was built before CW22 of 2016. All cars built after should not be updated because
possible damage can occur.

Technical Background
These are known software concerns which only exists with 2017 A4 vehicles which were built with the base MMI
system that does not have navigation nor an internal jukebox hard drive. This MMI system is called MIB2 High
Scale (or MMI Radio Plus). The concern was resolved in vehicles built after CW22/16 with SW0110 or service
SW0118 or higher.
How to reproduce the Bluetooth hands-free call concern:
1. Pair a phone to the MMI.
2. Allow the phone book to sync to the MMI.
3. Initiate a call using the MMI.
4. Ask the caller if your voice sounds distorted or electronic.
How to reproduce the CarPlay blank screen concern:
1. Let the vehicle bus go to sleep (MMI must be completely asleep and not initialized).
2. Disconnect ODIS, roll up windows, and lock car for 3-5 minutes.
3. Once asleep, unlock and start the vehicle.
4. Connect an iPhone to the MMI using USB slot 1.
5. Allow CarPlay to load and show in the MMI display.
6. Shift the car into reverse or push the parking aid button to activate the rear camera.
7. Shift the car into drive and drive off or manually turn off the parking aid using the button.
8. At this point the MMI screen will go black if the customer’s car is affected. The audio playing from CarPlay will
continue, but the MMI screen will go black.
9. To fix the concern disconnect and reconnect the iPhone from the USB.

Page 2 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Production Solution
Software improvement introduced into series production.

Service
The service solution is to update the MMI software to SW0118 to fix the Bluetooth call and CarPlay blank screen
concern when coming out of reverse only for MMI Radio plus.
Note:
If the MMI software is SW0061 then this update can possibly remove the Speech Dialog System (VR)
feature. Please test the Voice Recognition/Speech Dialog System after performing the update. If the VR/SDS
feature is no longer available, a message of “Please wait” is seen after pressing the button on the steering wheel,
then contact the Audi Technician’s helpline. If the MMI hardware has been replaced, first perform the GFF
replacement test plan before proceeding with this update.
Required equipment:
 ODIS Tester
 MIB2 High Scale Software Update on SD Card (See required parts & tools information table below)
 SVM code MI2HSNAR130 (also listed in steps below)
 Software update instructions (audi_mib_two_high_scale_software_update_instructions.pdf)
Time to complete update:
 Approximately 90 minutes (includes S/W update and SVM work)
Repair procedure:
1. Verify the customer’s MMI requires the
software update by going to the Main Menu
>> Settings >> Left drawer option >> Version
Information (Figure 2).
Note:
Software versions 0061 & 0081 are only the
versions which can be updated. If the MMI is
at level 0110, 0116, or 0118, then this TSB
does not apply. Cars built after CW22/16 have
SW0110 and these vehicles are NOT

Page 3 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

compatible with this software. Updating a car
with SW0110 can damage the MMI.

Figure 2. MMI Version Information

2. Obtain the SD card from the parts department (see parts and tools table below).
3. Connect a charger or battery maintainer to the vehicle that capable of maintaining the vehicle voltage
at the appropriate levels (check current capacity of maintainer). Turn off all unnecessary battery
consumers, such as LED DRL’s, HVAC blower, radio volume mute, etc.).
4. Follow the steps listed in the attached document
“audi_mib_two_high_scale_software_update_instructions.pdf” to complete the update process.
For MIB2 systems there are now two methods for performing software updates. It is no longer
required to manually enter the Red Engineering Update menu. MIB2 software updates are now
controlled by the SVM code in ODIS. Using this process the update is fully automated.
If there is an outage with SVM, the old method is still available to use, but not preferred.
Method 1: (Preferred method) Using ODIS Flash, enter the SVM code MI2HSNAR130 into ODIS and
follow the instructions in ODIS to start the update process (see attached document
“audi_mib_two_high_scale_software_update_instructions.pdf”).
Method 2: (To be used only if SVM server issues occur) Enter the red engineering update menu,
insert SD card, perform MMI update, and then perform the SVM documentation feedback (see
attached document “audi_mib_two_high_scale_software_update_instructions.pdf”).
5. Only if Method 2 was used, perform the SVM feedback documentation of the information electronics
control module 1, J794 (address word 005F – MMI) with SVM using the SVM code MI2HSNAR130.
To access SVM, within ODIS start GFF >> Diagnosis >> Special functions >> Software Version
Management >> SVM code input.
6. Test the functionality of CarPlay and Bluetooth hands-free call after the update using the steps listed
in the Technical Background. It is important to remember to allow the car to go to sleep before
performing the test.
7. Test the functionality of Voice Recognition after the update is completed. If the concern is not
resolved or if VR becomes disabled then please contact Audi Technician’s helpline (TAC).

Page 4 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 months/50,000 miles.
 G10 for CPO Covered Vehicles - Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational only.

Service Number:

9196

Damage Code:

0039

Labor Operations:

Method 1: Automated update using ODIS
Check control unit & Test Functionality

9196 0199

10 TU

OR
Method 2: Manual update due to SVM server issues
Program infotainment control unit & Test
Functionality
Diagnostic Time:

9196 0299

100 TU

0150 0000

Time stated on diagnostic
protocol

Method 1: Automated update using ODIS
GFF

(Max 175 TU)
OR
Method 2: Manual update due to SVM server issues
GFF

0150 0000

Time stated on diagnostic
protocol
(Max 75 TU)

Road test prior to service procedure

No
allowance

0 TU

Road test after service procedure

No
allowance

0 TU

Technical diagnosis at dealer’s discretion

Page 5 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2046294/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity

4M0.906.961.AG

MIB2 High Scale Software Update SD card

1 per dealer
(shop tool)

Additional Information
All parts and service references provided in this TSB (2046294) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 6 of 6
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.