91 Navigation, Bluetooth, Smartphone Interface, Voice Recognition, Drive select, ACC, or Cruise Control
Not Available
91 16 91 2042506/4 November 17, 2016. Supersedes Technical Service Bulletin Group 91 number 16-64 dated
July 26, 2016 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A3

2015 - 2018

All

Not Applicable

A4, Q7, R8

2017 - 2018

All

Not Applicable

A6, A7, TT

2016 - 2018

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

4

-

Revised Title (Moved Navigation and Bluetooth to the front)
Revised Service (Removed hardware replacement and added ODIS test
plan for deleting activations).

3

07/26/2016

Revised Title
Revised Header Data (Added DTCs)
Revised Condition (Added DTC)
Revised Technical Background (Updated entire section)
Revised Service (Completely updated step 1)

2

04/14/2016

Revised Title
Revised Header Data (Added models and model years)
Revised Condition (Added condition and image)
Revised Technical Background (Updated list of functions; added Note)
Revised Service (Completely revised)

Page 1 of 7
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

The customer complains of one or more of
the following conditions:
 Audi drive select functions cannot be
selected (Figure 1).
 Cruise control does not work (in A3, TT,
R8, B9, or Q7 only) and DTC P161200
(ECM incorrect coding) is stored in one or
more of the control units on the
Powertrain CAN bus (address word 0003
(ABS)), (address word 0001 (ECM), etc.).
 Navigation is not activated (Figure 2 and
Figure 3).
 Bluetooth is unavailable.

Figure 1. Audi drive select functions unavailable and
greyed-out.

 Audi smartphone interface, including
CarPlay or Android Auto, is not available.
 Voice recognition is unavailable (in all
cars except A3 cabriolet. For A3 cabriolet,
see TSB 2038136).

Figure 2. Navigation not activated message (Original MIB
HMI).

Figure 3. Navigation not activated message (New MIB2
HMI).

Page 2 of 7
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Background
Audi drive select, ACC, regular cruise control, navigation, Audi smartphone interface, Bluetooth, and voice
recognition are functions controlled by activation keys, which are stored in certain control units in the
vehicle. These activation keys are designed to allow customer to purchase features/functions as an aftersales
add-on. Some features are standard in the North American market but optional in other markets, so the activation
codes are preprogrammed into the control units when a car for the North American market leaves the factory. The
activation keys are stored in an AUDI AG backend server, and can be obtained through the SVM Activations test
plan.
The following scenarios can cause the issues listed in the Condition:
 Replacement or vehicle-to-vehicle swap of the data bus diagnostic interface (Gateway), J533 (address word
0019), without running the SVM Recovery Activation test plan (automatically added in 19-GFF replacement
test plan), or if the test plan is executed and fails.
 Replacement of the information electronics control module 1 (MMI), J794 (address word 005F), without
running the SVM Recovery Activation test plan (automatically added in 5F-GFF replacement test plan), or if
the SVM Activation test plan is executed and fails.
 Replacement of the complete lock set in the vehicle without running the SVM Activations test plan, or if the test
plan fails.
Note:
Always run the appropriate GFF Replacement test plan for an ECU when replacing the control unit. Do no rely on
SVM spec/actual or SVM configuration.
 DTC P161200 (ECM incorrect coding) is set in one or more of the control units on the Powertrain CAN bus
when the ACC or regular cruise control function is not activated in the Gateway. This is by design to indicate to
the technician that the feature will not be functional until the activation is completed in the Gateway module.

Production Solution
Not applicable.

Page 3 of 7
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service
Required equipment:
 ODIS Tester.
Time to complete update:
 Varies based on complaint and solution: 30-90 minutes.
Repair procedure:
1. For MMI related concerns (Navigation/Bluetooth/Smartphone Interface/Voice Recognition): Enter the
Red Engineering Update menu to view the status of all activation keys of the information electronics control
module 1 (MMI), J794 (address word 005F): Red Engineering Menu >> System >> Activation Keys. It is not
possible to view the activation keys of the data bus diagnostic interface (Gateway), J533 (address word 0019)
without using ODIS.
For other non-MMI related concerns (Drive Select/ACC/Cruise Control): Skip to the repair procedure
below.
2. For A3 MIB1: Hold north-west soft key + BACK button for 5-10 seconds (Press the BACK button first).
For A6, A7 MIB2: Hold north-west soft key + BACK button for 5-10 seconds (Press the BACK button first).
For TT, R8, B9, Q7: Hold left NAV toggle UP + right Media toggle DOWN for 5-10 seconds (Press NAV toggle
up first).
ACTIVATION KEY DEFINITIONS:
Legal = The activation key is activated in
the MMI and the function should be
active. If the function remains inactive,
contact TAC.
Temporarily withdrawn or Temp
illegal = This indicates that the SVM
activation test plan was not completed
(Figure 4). This status is normal for all
parts that have been swapped from a
different vehicle. Perform the SVM
Activations test plan as indicated below,
under Repair Procedure.

Figure 4. Activation keys showing “Temporarily withdrawn.”

Illegal = This indicates that the activation key currently stored in the MMI is not for the vehicle in which it is
currently installed. This status is normal for all service parts. If the part is original, this can be an indication of a
software issue. Follow the Repair Procedure below.

Page 4 of 7
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Repair Procedure
1. There is a known issue with the
activations keys stored in the MMI where
they can become corrupt, thus the first
step will be to delete the activation keys
in the MMI. Delete the activations of the
affected system using the ODIS test plan
DIAGNOSIS >> START DIAGNOSIS >>
SPECIAL FUNCTIONS >> “SVM –
Erase activations” (Figure 5).

Figure 5. SVM – Erase activations.

2. When prompted choose the appropriate system to delete activations based on the customer’s complaint:
 For concerns with Navigation, Bluetooth, Audi Smartphone Interface, or Voice Recognition, select option 1- for the MMI (Information Electronics Control Module 1).
 For concerns with Audi Drive Select, Adaptive and Regular Cruise Control, select option -2- for the
Gateway (Data Bus On Board Diagnostic Interface) (Figure 6).

Figure 6. MMI (Information Electronics Control Module 1); Gateway (Data Bus On Board Diagnostic
Interface).
3. After deleting the activations it may be required to adapt the component protection of the entire vehicle
system. To do this select the test plan “Diagnostic Interface f.Data.component.protection(basis)” under
“Special Functions >> Component Protection functions”.
4. Next, execute the SVM Activations test plan at DIAGNOSIS >> START DIAGNOSIS >> SPECIAL
FUNCTIONS >> SVM Activations >> PERFORM TEST >> -2- Obtain existing activations from server for
replacement control module?
This test plan will recover all activation codes for both the MMI and Gateway functions.

Page 5 of 7
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

5. When prompted, select “obtain existing
activations” (Figure 7).

Figure 7. Obtain existing activations.
6. Next recheck the functionality. A three-finger reset may be required of the MMI system when performing the
activations with the MMI (see the attached file mib_mmi_shortcut_keys.pdf). A reset is not required if the
Gateway activations were recovered.
7. If the problem persists then contact TAC. No hardware replacement is authorized under this bulletin.

Page 6 of 7
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 110 up to 48 months/50,000 miles.
 G10 for CPO Covered Vehicles - Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

9196

Damage Code:

0039

Diagnostic Time:

GFF

0150 0000

Time stated on
diagnostic
protocol
(Max 150 TU)

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2042506/4

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
All parts and service references provided in this TSB (2042506) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2016 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 7 of 7
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.