91 MIB & MMI3G+ Bluetooth security profile for voice training, stored contacts, navigation favorites, and
myAudi PIN
91 16 90 2036575/4 November 14, 2016. Supersedes Technical Service Bulletin Group 91 number 15-12 dated
August 27, 2015 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A3

2015 - 2017

All

MMI Navigation

A4, A5, A5
Cabriolet,
Q5

2013 - 2016

All

MMI Navigation

A6, A7

2012 - 2017

All

MMI Navigation

Q3

2015 - 2017

All

MMI Navigation

Q7

2012 - 2016

All

MMI Navigation

Condition
REVISION HISTORY
Revision

Date

Purpose

4

-

Revised header data (Added vehicles with MIB2 systems)
Revised Technical Background (Added information about CarPlay
deactivating Bluetooth)
Revised Service (Added information about CarPlay deactivation of
Bluetooth & added info regarding C7 PSS for myAudi PIN)

3

08/27/2015

Revised header data (Added vehicles with MIB systems)
Revised Technical Background (Added information about known MIB-2
concern affecting 2016 A6 and A7 vehicles)
Revised Service (Added information about MIB-2 concern)

2

03/20/2015

Revised header data (Added Q3; added model years)
Revised Technical Background (Added information about voice
recognition training)
Revised Service (Added information about voice recognition training)

Page 1 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

One of the following conditions may be present:
 The addresses and contacts stored in the
Navigation >> Favorites, Navigation >> Directory,
and Navigation >> Last destinations submenus
(Figure 1) disappear intermittently.

Figure 1. Navigation >> Favorites, Navigation >>
Directory, and Navigation >> Last destinations
submenus.
 Intermittently, the MMI system does not appear
to remember that the user’s myAudi PIN has
already been entered, and it requires the user to
enter the PIN again (Figure 2).

Figure 2. myAudi PIN entry.
 The voice recognition system does not easily recognize commands spoken by the driver. This condition
can be consistent or intermittent.

Page 2 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Background
 If a user stores addresses and contacts in the Navigation >> Favorites, Navigation >> Directory, and
Navigation >> Last destinations submenus while a Bluetooth phone is paired to the vehicle, those
addresses and contacts will only be visible any time that the same phone is paired to the vehicle.
Any time that the same phone is not paired to the vehicle, the addresses and contacts will not be
available.
 If a user stores addresses and contacts in the Navigation >> Favorites, Navigation >> Directory, and
Navigation >> Last destinations submenus while a Bluetooth phone is not paired to the vehicle, the
addresses and contacts will be available any time.
 In vehicles with Audi connect, the user is
prompted to enter the myAudi PIN when selecting
online destinations, accessing weather or other
online information, or when importing contacts
from the myAudi account (Figure 3). If the user’s
Bluetooth phone (the same phone that was
paired to the vehicle when the PIN was entered
initially) is paired to the vehicle, the user will not
be prompted to re-enter the PIN after it has been
entered.
Figure 3. Importing contacts from the myAudi
account.
 2016 A6 and A7 vehicles have a known software issue that requires the myAudi PIN to be entered
with each ignition cycle.
 MIB2 systems which support the Audi Smartphone Interface will log the customer out of myAudi
when the phone is connected via USB to the MMI to utilize Apple CarPlay or Android Auto. The
customer must re-enter their myAudi PIN because the Bluetooth system is deactivated when ASI is
active.
 Multiple voice recognition training sessions can be stored in the MMI for different users when
different phones are Bluetooth-paired during each training session. If a phone is not paired, the
training session will be stored under a default profile. This profile will be used each time the voice
recognition system is used without a phone being paired to the MMI.

Page 3 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Production Solution
Not applicable.

Service
Explain the Technical Background to the customer:
 If the customer’s vehicle is a 2016 A6 or A7 vehicle and the customer’s concern is with the myAudi PIN being
forgotten when myAudi online destinations are retrieved, inform the customer that there is no solution at this
time. Please see PSS 2044832 “91 myAudi PIN must be entered each time the vehicle is started”.
 For MIB2 customers using the Smartphone Interface, please ask the customer to re-enter their myAudi PIN
with the phone’s Bluetooth system turned off and with nothing connected to the USB. Re-check and confirm
the myAudi PIN is remembered each time the vehicle is started. Suggest to the customer to leave the phone’s
Bluetooth off before starting the vehicle if the customer insists on using the Audi Smartphone Interface often.
 If the customer would like to store addresses and contacts in the Navigation >> Favorites, Navigation >>
Directory, and Navigation >> Last destinations submenus that can be viewed by any driver or passenger (no
security feature), explain that these addresses and contacts must be stored when there is no active Bluetooth
pairing. The phone’s Bluetooth radio must be OFF when these addresses and contacts are entered.
 Explain to the customer that if additional phones have ever been paired to the vehicle, it is possible that the
vehicle will pair to one of those phones if one is nearby (such as inside the customer’s home when the car is in
the garage/driveway).
 Explain to the customer that voice recognition training must be performed for every new Bluetooth-paired
phone. Recommended that voice recognition training be performed by the primary driver while there is no
phone paired via Bluetooth (turn off Bluetooth under Telephone>>Bluetooth Settings), and again when the
primary driver’s phone is paired to the MMI.

Warranty
This TSB is informational only and not applicable to any Audi Warranty.

Additional Information
All parts and service references provided in this TSB (2036575) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2016 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of

Page 4 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 5 of 5
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.