Service Bulletin
February 27, 2018

17-014
08343 Version 2

2016–17 Pilot: Judder from the Torque Converter Lock-Up Clutch
(Snapshot Upload Required)
Supersedes 17-014, 2016–17 Pilot: Judder from the Torque Converter Lock-Up Clutch, dated February 18, 2017, to
revise the information highlighted in yellow
AFFECTED VEHICLES
Year
Model
2016–17

Pilot

Trim

VIN Range

V6, 6 AT, EX, EX-L, LX

ALL

REVISION SUMMARY
Added additional information under CORRECTIVE ACTION.
BACKGROUND
A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is
typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque
converter was not causing the judder and the transmission is not damaged by this judder.
The judder was caused by deteriorated transmission fluid. The transmission fluid deteriorates quicker than expected
when it is exposed to intermittent high heat loads under specific driving conditions. A software update is available to
maintain the transmission fluid temperature within the desirable range under all driving conditions and eliminate the
potential for this judder.
There are two bulletins referring to this subject:
• 17-014 - 2016–17 Pilot: Judder from the Torque Converter Lock-Up Clutch. Do this bulletin first to apply the
software and flush the transmission as indicated in the REPAIR PROCEDURE.
• 17-015 - 2016–17 Pilot: Judder from the Torque Converter Lock-Up Clutch After Software Update. Some vehicles
based on how they are driven may still experience ATF deterioration after updating the PGM-FI or A/T system. In
these cases, do the inspection and, if necessary, flush the transmission as indicated in the REPAIR PROCEDURE.
CORRECTIVE ACTION
Check if the software has been updated. If the software has not been updated, take an automatic transmission
snapshot, review the data, and confirm that the judder is coming from the torque converter. Send the snapshot to
Tech Line. If the snapshot does not indicate the judder is coming from the torque converter, this service bulletin does
not apply. If the snapshot indicates the judder is coming from the torque converter, update the PGM-FI or A/T system,
then flush the transmission as indicated in the REPAIR PROCEDURE.
PARTS INFORMATION
Part Name

Part Number

Quantity

Drain Plug Washer (18 mm)

90471-PX4-000

1

ATF Fill Sealing Washer (24 mm)

90441-PK4-000

1

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and
you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this
information applies, contact an authorized Honda automobile dealer.

© 2018 American Honda Motor Co., Inc. – All Rights Reserved

Page 1 of 6

REQUIRED MATERIALS
Part Name

Part Number

Quantity

08200-9008

10

Honda ATF DW-1
WARRANTY CLAIM INFORMATION
The warranty is 8 years or 80,000 miles, whichever comes first.
Operation
Number

1255E4
A

Description

Flat
Rate
Time

Update the PGM-FI or
A/T software.

0.2 hr

Flush the ATF.

1.4 hr

Defect
Code

Symptom
Code

03214

03217

Template
ID

Failed Part Number

17-014A

37805-RLV-3050

SOFTWARE INFORMATION
NOTE: Unnecessary or incorrect repairs resulting from a failure to update the i-HDS or MVCI are not covered under
warranty.
i-HDS Software Version: 1.002.017 or later
J2534 Software Information:
PC Application Version 1.1.0.1 or later
Database update 07-FEB-2017 or later
Before beginning the repair, make sure that both the i-HDS and J2534 software are updated as listed above.
Do only the update listed in this service bulletin.
You cannot apply the updates with the MVCI as a standalone tool. To update the vehicle you must use the MVCI or
the DST-i interface in conjunction with the J2534 Rewrite PC application on the i-HDS.
For more information about updating the i-HDS, the MVCI, and vehicle systems, refer to Service Bulletin 01-023,
Updating Control Units/Modules.
Software
Program ID
Program P/N
Year
Trim
Area
System
(or later)
(or later)
2016

2WD EX, EX-L, LX

KA

PGM-FI

LV3050

37805-RLV-3050

2016
2016

AWD EX, EX-L, LX
2WD EX, EX-L SENS

KA
KA

PGM-FI
PGM-FI

LV3060
LV3070

37805-RLV-3060
37805-RLV-3070

2016
2017

AWD EX, EX-L SENS
2WD EX, EX-L, LX

KA
KA

PGM-FI
PGM-FI

LV3080
LVC020

37805-RLV-3080
37805-RLV-C020

2017

AWD EX, EX-L, LX

KA

PGM-FI

LVC120

37805-RLV-C120

2017

2WD EX, EX-L SENS

KA

PGM-FI

LVC220

37805-RLV-C220

2017

AWD EX, EX-L SENS

KA

PGM-FI

LVC320

37805-RLV-C320

Page 2 of 6

INSPECTION PROCEDURE
1. Connect the i-HDS, and go to the A/T Data List. Check to see if the software has been updated by comparing the
program P/N against the table below.

•

If the program P/N is listed below (or later), the vehicle has been updated. Go to service bulletin 17-015
2016–17 Pilot: Judder from the Torque Converter Lock-Up Clutch After Software Update.
37805-RLV-3050
37805-RLV-C020

•

37805-RLV-3060
37805-RLV-C120

37805-RLV-3070
37805-RLV-C220

37805-RLV-3080
37805-RLV-C320

If the program P/N is not listed, the vehicle has not been updated. Go to step 2.

2. Take an automatic transmission snapshot and forward it to Tech Line using the RO number. For more information
about capturing and interpreting the data, refer to the job aid Torque Converter Clutch Shudder and Vibration and
the Tech2Tech® video “Interpreting Torque Converter Judder Snapshot Data”.
•
•

If the snapshot indicates there is a judder, go to REPAIR PROCEDURE.
If the snapshot does not indicate a judder, this bulletin does not apply. Continue with normal troubleshooting.
NOTE: You do not need to contact Tech Line after sending the snapshot. However, if you do not send a
snapshot, your claim may be debited.

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REPAIR PROCEDURE
NOTE:
• You can’t update the vehicle using the MVCI as a standalone tool.
• Do not use the MongoosePro VCI tool.
• Make sure the 12 volt battery is fully charged before starting an update.
• Connect a fully charged jumper battery to the vehicle and leave it connected during the entire procedure to maintain
steady voltage.
• Never turn the ignition to OFF or ACCESSORY during the update. If there is a problem with the update, leave the
ignition turned to ON.
• To prevent PCM damage, do not operate anything electrical (headlights, audio system, brakes, A/C, power
windows, door locks, etc.) during the update.
• If you see the following Error Display, check that you are using the correct tool (MVCI or DST-i) with the i-HDS.

To change this, click on either of the SETTING selection buttons at the bottom of the J2534 initial screens as
shown.

1. Update the PGM-FI or A/T software by selecting the i-HDS Diagnostic System icon. Refer to Service Bulletin
01-023, Updating Control Units/ Modules.
NOTE: Do not use the Rewrite icon on your desktop.

Page 4 of 6

2. Select J2534 Rewrite.

3. Confirm the software is the same or later as listed in SOFTWARE INFORMATION.

4. Select Start, then follow the screen prompts.
NOTE:
• Don’t enter a bulletin number.

•

If you receive a message that the vehicle has been already updated or that no update is available, check the
transmission data list. The header should indicate one of the following numbers (or later).
37805-RLV-3050

•

37805-RLV-3060

37805-RLV-3070

37805-RLV-3080

37805-RLV-C020
37805-RLV-C120
37805-RLV-C220
37805-RLV-C320
If the program part numbers do not match those listed above, the i-HDS software needs to be reinstalled.
Contact the Special Tools Hotline at 800-346-6327 for assistance.

5. Go to the ATF Flush Procedure.
Page 5 of 6

ATF Flush Procedure
NOTE: The term “flushing” refers to repeatedly draining and filling the transmission with Honda Genuine
ATF-DW1. Other aftermarket flush systems are available, but American Honda strongly recommends that
you avoid using them on any Honda vehicles.
1. Start the engine. Hold the engine speed at 3,000 rpm without load (in Park or Neutral) until the radiator fan comes
on, then let it idle.
2. Position the vehicle on a lift and turn off the engine.
3. Remove the ATF filler bolt and sealing washer.
4. Raise the vehicle and make sure it is securely supported.
5. Remove the drain plug and drain the ATF.
6. Install the drain plug and original washer and torque it to 49 N.m (36 lb-ft).
7. Lower the vehicle and fill the transmission with 3.3 US qts (3.1 L) of ATF-DW1 through the filler hole.
NOTE: Do not use non-Honda ATF because it can affect shift quality.
8. Install the ATF filler bolt and original sealing washer and torque it to 44 N.m (32 lb-ft).
9. Check that the fluid is filled to the proper level.
10. Raise the vehicle and make sure it is securely supported.
11. Start the engine.
12. Press the VSA Off button.
13. Press the brake pedal and shift to Drive.
14. Release the brake pedal. Press the accelerator pedal and bring the speedometer up to 50 mph. Make sure the
transmission shifts through the first three lower gears and into fourth gear and the torque converter is locking up.
15. Apply the brakes to stop the front wheels.
16. Shift to Reverse, then Neutral.
17. Repeat the shifting procedure (steps 13 through 16) four more times.
18. Turn off the engine.
19. Repeat the above drain, fill, and shifting procedure (steps 3 through 18) one more time.
20. After the second refill and drive cycle, drain the transmission.
21. Install the drain bolt with a new washer and torque to 49 N.m (36 lb-ft).
22. Fill the transmission with 3.3 US qts (3.1 L) of ATF-DW1.
Automatic Transmission Fluid Capacity
AWD: 3.3 US qts (3.1 L) at change
2WD: 3.3 US qts (3.1 L) at change
NOTE: Do not use non-Honda ATF because it can affect shift quality.
23. Install the ATF filler bolt with a new sealing washer and torque the bolt to 44 N.m (32 lb-ft).
24. Confirm the judder is gone and clear any DTCs that were set while driving on the lift.
25. If the Maintenance Minder did not indicate the ATF needed replacement, reset the Maintenance Minder with the
i-HDS. For more information about resetting individual maintenance items, refer to the service information. If the
Maintenance Minder indicated the ATF needed replacement and a full service was done, reset the maintenance
minder with the multi-information display.

END
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