NHTSA ID Number: 10129765
Manufacturer Communication Number: PUB-170906REV Ja
TSB/Document Date: 2018-03-05
Summary
The purpose of this Product Upgrade Owner Notification Letter is to inform the owners of certain model year 2016-2018 Monaco brand Diplomat, Class A motorhomes manufactured between February 3, 2016 and April 28, 2017, about Product Upgrade campaign 170906REV. On motorhomes affected by this Product Upgrade campaign, SAE Grade 5 or 8 bolts should have been used to attach the leveling jacks to the jack brackets. If SAE Grade 5 or Grade 8 bolts were not used to install the leveling jacks, the mounting bolts will need to be replaced.
REV Recreation Group
PO Box 1007
Decatur, IN 46733
IMPORTANT PRODUCT UPGRADE INFORMATION #170906REV
Issued December 2017
Dear Valued Monaco Motorhome Owner:
REV Recreation Group, Inc., on behalf of its manufacturing center located in
Decatur, IN, is contacting the owners of certain model year 2016-2018 Monaco
Diplomat, Class A motorhomes manufactured between February 3, 2016 and
April 28, 2017.
This notice is sent to inform you of important product upgrade information
concerning your motorhome.
Why is the product upgrade being offered?
On certain motorhomes affected by this Upgrade Bulletin, SAE Grade 5 or 8 bolts
should have been used to attach the Power Gear leveling jacks to the jack brackets.
If SAE Grade 5 or Grade 8 bolts were not used to install the leveling jacks, the
mounting bolts will need to be replaced.
How can you take advantage of this product upgrade?
It is very important that this concern is addressed immediately. Please contact an
authorized REV Recreation Group servicing dealer to schedule this service.
The upgrade is offered free of charge to owners of vehicles still within their base
warranty period, or through December 10, 2018 (whichever date is later).
The upgrade procedure is expected to require approximately 1-2 hours. Your dealer
may require additional time due to service scheduling.
For online assistance locating an authorized REV Recreation Group servicing
dealer, you may visit this web page:
http://www.monacocoach.com/locate-rv-dealers
Or call REV Recreation Group Owner Relations toll-free at: (800) 509-3417
When your motorhome is serviced, your dealer will complete a Repair Order. Upon
completion of the upgrade procedure, please sign the dealership’s Internal Repair
Order.
If you have changed your address or sold the motorhome, please take a moment to
provide the name and address of the person or dealership you sold it to on the
enclosed, postage-paid Vehicle/Owner Information Update Card and return it to
REV Recreation Group. This will allow us to update our records, and if necessary,
notify the new owner using the information you provide.
If you have any questions regarding this Product Upgrade #170906REV,
contact:
REV Recreation Group Owner Relations
(800) 509-3417
REV Recreation Group, Inc., is pleased to offer this Product Upgrade. Your
satisfaction and enjoyment of your Monaco recreational vehicle is of great
importance to us.
This letter does not constitute an acknowledgment of legal liability.
Sincerely,
REV RECREATION GROUP, INC.
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TSB/Document ID: PUB-170906REV Ja
Replacement Service Bulletin Number:
MFR Communication Date: 2017-12-07
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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