Daimler Trucks
North America LLC

Recall Campaign
August 2012
FL629A-F
NHTSA #12V-266 (Non-School Buses)
NHTSA #12V-358 (School Buses)
Transport Canada #2012-193 (Non-School Buses)
Transport Canada #2012-228 (School Buses)

Subject: Detroit Axle Front Axle Knuckles
Models Affected: Specific Freightliner Business Class M2,
Cascadia, Columbia, and Coronado vehicles and Freightliner
Custom Chassis XC chassis and B2 school bus chassis (Thomas
Built Buses Saf-T-Liner C2) manufactured April 18, 2012, through
April 30, 2012.

General Information
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division and its wholly owned subsidiary,
Freightliner Custom Chassis Corporation, has decided that a defect that relates to motor vehicle safety exists on
the vehicles mentioned above.
There are approximately 130 vehicles involved in this campaign.
Certain Detroit Axle front axle knuckles may have a machining discrepancy in the wheel bearing area which could
lead to shorter than expected bearing and knuckle life. In the worst case, the wheel could separate from the axle,
possibly resulting in a vehicle crash causing property damage and/or personal injury.
The front axle knuckles will be inspected for improper machining. Knuckles not passing inspection will be replaced.
It is expected that approximately 30 percent of knuckles will require replacement.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle.
A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale
or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion
sticker (Form WAR260).

Replacement Parts
Replacement parts are now available and can be obtained by ordering as noted below.
If our records show your dealership has ordered any vehicles involved in campaign number FL629A-F, a list of
the customers and vehicle identification numbers will be available on AccessFreightliner.com. Please refer to this
list when ordering parts for this recall.

Page 1

Daimler Trucks
North America LLC

Recall Campaign

August 2012
FL629A-F
NHTSA #12V-266 (Non-School Buses)
NHTSA #12V-358 (School Buses)
Transport Canada #2012-193 (Non-School Buses)
Transport Canada #2012-228 (School Buses)

Parts Ordering Instructions:
Order parts in Table 1 directly from Detroit Axle. Order parts in Table 2 from your facing Parts Distribution Center.
To order parts in Table 1:
• Email Daniel Hannemann at [email protected].
• Carbon copy (cc) Alessandro Franceli at [email protected]
• In the email subject line put "FL629 Knuckle Order"
• In the email body provide the following information:
- Vehicle identification number
- Affected knuckle (driver, passenger, or both)
- Contact name, number, and email address of person at dealership receiving the parts
- Dealer shipping address
Table 1 - Replacement Parts for FL629A-F ordered directly from Detroit Axle
Campaign
Number

Part
Information

Driver side
FL629A & D

Passenger side

Driver side
FL629B & E

Passenger side

Driver side
FL629C & F
Passenger side

Part Description

Qty.

LH Knuckle

1 ea

Steering Arm Bolt

2 ea

Friction Bearing

1 ea

Grease Cap

2 ea

RH Knuckle

1 ea

Thrust Bearing

1 ea

Grease Cap

2 ea

LH Knuckle

1 ea

Steering Arm Bolt

2 ea

Friction Bearing

1 ea

Grease Cap

2 ea

RH Knuckle

1 ea

Thrust Bearing

1 ea

Grease Cap

2 ea

LH Knuckle

1 ea

Steering Arm Bolt

2 ea

Friction Bearing

1 ea

Grease Cap

2 ea

RH Knuckle

1 ea

Thrust Bearing

1 ea

Grease Cap

2 ea

Table 1, continued on the next page
Page 2

Daimler Trucks
North America LLC

Recall Campaign
August 2012
FL629A-F
NHTSA #12V-266 (Non-School Buses)
NHTSA #12V-358 (School Buses)
Transport Canada #2012-193 (Non-School Buses)
Transport Canada #2012-228 (School Buses)

Campaign
Number

FL629A-F

Part
Information

Part Description

Qty.

Draw Key

2 ea

Draw Key Nut

2 ea

Snap Ring

2 ea

Cotter Pin

1 ea

TR Arm Bolt

2 ea

Spacer 1.7

1 ea

Spacer 1.8

1 ea

Spacer 1.9

1 ea

Spacer 2.0

1 ea

Spacer 2.01

1 ea

These parts
included in
each knuckle
order

Table 1, continued from previous page

Table 2 - Replacement Parts for FL629A-F ordered directly from a Parts Distribution Center
Campaign Number

Part Information

Part Description

Part Number

Qty. per
Kit

Suggested
Wholesale*

Hub Seal

CHR 35058

2 ea

FL629A, B, D, & E

Order for
inspection and
replacement

$29.76 U.S.
$34.07 CAN

Hub Gasket

CHR 453869

2 ea

$1.22 U.S.
$2.20 CAN

Hub Seal

CHR 35066

2 ea

$33.09 U.S.
$29.91 CAN

Hub Gasket

CHR 453795

2 ea

$1.35 U.S.
$2.56 CAN

Inner Bearing Cone

CM 103596

1 ea

$23.72 U.S.
$24.19 CAN

Inner Bearing Cup

SBN NP026773TRB

1 ea

$18.27 U.S.
$18.64 CAN

Inner Bearing Cone

SBN HM212049TRB

1 ea

$18.34 U.S.
$18.71 CAN

Inner Bearing Cup

SBN HM212011FDM

1 ea

$18.59 U.S.
$18.97 CAN

FL629C & F

FL629A & D

FL629B, C, E, & F

Order for
inspection and
replacement
Order for each
knuckle replaced
when the vehicle
has over 5,000
miles
Order for each
knuckle replaced
when the vehicle
has over 5,000
miles

* Please charge all U.S. and Canadian Direct Warranty Customers the above-listed price for the kit, as they are authorized to perform their own Recalls. This
pricing does not apply to Export Distributors.

Table 2

Page 3

Daimler Trucks
North America LLC

Recall Campaign

August 2012
FL629A-F
NHTSA #12V-266 (Non-School Buses)
NHTSA #12V-358 (School Buses)
Transport Canada #2012-193 (Non-School Buses)
Transport Canada #2012-228 (School Buses)

Removed Parts
U. S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition
of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 3 - Labor Allowance
Procedure

Time Allowed
(hours)

SRT Code

Damage Code

Inspect LH and RH side steering
knuckles

1.3

996-0883A

000-Inspection

3.0

996-0883B

000-Modifiedx

4.9

996-0883C

000-Modifiedx

3.5

996-0883D

000-Modifiedx

5.9

996-0883E

000-Modifiedx

Campaign Number

FL629A-F

Inspect both knuckles and replace one
knuckle
Inspect both knuckles and replace two
knuckles
Inspect both knuckles and replace one
knuckle and hub bearing
Inspect both knuckles and replace two
knuckles and hub bearings
Table 3

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location
on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does
not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base
completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the
recall number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your
claim through the Warranty system within 30 days of completing this campaign. Please reference the following
information in QuickClaim or OWL:
• Claim type is Recall.
• In the FTL Authorization field, enter the campaign number and appropriate condition code (e.g. FL629A,
FL629B, etc.).
• In the Primary Failed Part Number field, enter 25-FL629-000.
• In the Parts field:
• For vehicles in FL629A, C, D, and F, a parts handling allowance of $165 per knuckle replaced may be
claimed for parts ordered from Table 1 (allowance will appear in Other Charges section).
• For vehicles in FL629B and E, a parts handling allowance of $250 per knuckle replaced may be
claimed for parts ordered from Table 1 (allowance will appear in Other Charges section).
• Enter the appropriate parts as shown in the Replacement Parts Table 2.
• For all vehicles, up to 2 quarts of approved hub oil may be claimed without prior authorization.
• For vehicles with hydraulic brakes, up to 1 quart of DOT 4 brake fluid may be claimed without prior
authorization.

Page 4

Daimler Trucks
North America LLC

Recall Campaign
August 2012
FL629A-F
NHTSA #12V-266 (Non-School Buses)
NHTSA #12V-358 (School Buses)
Transport Canada #2012-193 (Non-School Buses)
Transport Canada #2012-228 (School Buses)

• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. For administrative time,
enter SRT 939-0010A for 0.4 hours for RVs or 0.3 hours for all other vehicles.
• For OWL, the VMRS Component Code is 011-001-004 and the Cause Code is A1 - Campaign.
• U.S. and Canada – Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement.
(See the "Copy of Owner Letter" section of this bulletin for reimbursement guidelines for this recall.)
• Submit a Campaign Pre-Approval inquiry to the Warranty Campaigns Department for a decision and
authorization number.
• Include the approved amount on your claim in sublet/outside purchases.
• In the claim story, first note the authorization number and that the claim includes a reimbursement
request.
• Retain the documentation and provide it to Warranty Campaigns or Claims Processing if requested.
• When your claim is paid, reimburse the customer the appropriate amount.
IMPORTANT: ServicePro or OWL must be viewed prior to performing the recall to ensure the vehicle is involved
and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, via Web inquiry at AccessFreightliner.com / Support / My Tickets and Submit an Inquiry,
or the Customer Assistance Center at (800) 385-4357, after normal business hours, if you have any questions
or need additional information. Export distributors, submit a Web inquiry or contact your International Service
Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC.
All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export
Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you.
The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence
of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure
to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an
identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable
allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls
are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any
subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five
working days.